The First Legal Coordinator serves as the primary point of contact for clients and plays a key role in customer service, account growth, and conflict resolution. This position is responsible for building and strengthening client relationships while ensuring the highest quality of service across all work orders.
The coordinator partners closely with operational teams to drive successful outcomes and deliver exceptional client experience. In collaboration with the Sales Team, the First Legal Coordinator provides sales support by identifying opportunities to expand existing relationships, introducing additional service offerings, and increasing client engagement. As a trusted advisor and brand ambassador, the coordinator represents First Legal with professionalism, responsiveness, and a commitment to client satisfaction.
Essential Duties and Responsibilities:
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Champion First Legal’s service philosophy by consistently delivering on our commitments: “File Thru Trial!” and “Consider It Done.”
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Serve as a trusted advisor and primary point of contact for assigned clients, building strong relationships that drive loyalty, retention, and revenue growth.
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Meet or exceed established sales and account development goals through proactive client engagement and identification of new business opportunities.
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Anticipate client needs and resolve concerns quickly and professionally through effective communication, problem-solving, and conflict resolution.
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Partner closely with operations and cross-functional teams to ensure seamless execution of services and exceptional client outcomes.
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Deliver a platinum-level customer experience by continuously identifying opportunities to improve processes, service delivery, and client satisfaction.
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Provide timely, accurate updates on order status and proactively manage client expectations through completion of all requests.
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Conduct professional presentations, training sessions, and service reviews in person, by telephone, or through virtual platforms.
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Maintain accurate client, account, and activity records within the Customer Relationship Management system.
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Prepare, organize, and maintain all required reports, records, and documentation in accordance with company standards and procedures.
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Stay current on industry trends, emerging technologies, company services, and best practices to serve as a knowledgeable resource for clients and colleagues.
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Build and maintain strong working relationships across departments to support collaboration, operational excellence, and superior client service.
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Safeguard confidential client and company information while maintaining the highest standards of professionalism, integrity, and discretion.
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Represent First Legal with professionalism and excellence, reinforcing the company’s reputation for responsiveness, reliability, and outstanding client service.
Job Qualifications:
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High school diploma required, bachelor’s degree in business management or related field preferred.
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2 years’ experience in a fast-paced legal or professional environment is preferred.
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Strong and effective communication skills, both verbal and written.
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Acute attention to detail in all aspects of work and ability to follow up with clients.
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Ability to provide platinum level customer service experience and effectively maintain and grow client relationships.
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Ability to effectively utilize Conflict Resolution skills and follow internal escalation protocols to address client issues and concerns.
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Entrepreneurial minded with high level of critical thinking experience and ability to independently look for a better way of doing things.
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Intermediate to advanced knowledge of Microsoft Suite programs including Word, PowerPoint, Excel and Outlook.
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Champion for exceptional customer service in providing business solutions to anticipate and meet client base needs.
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A commitment to excellence and to making a difference with an ability to multi-task various high priority action items.
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Exceptional multitasking skills for handling simultaneous requests and large email volumes.
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Attention to detail to ensure accuracy in filings, client requests, and interdepartmental communications.
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Strong communication abilities both in written emails and phone conversations with clients and colleagues.
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Resilience under pressure when dealing with urgent client needs, adversarial situations, and complex interdepartmental coordination.
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Proactive problem-solving to quickly address issues and maintain workflow continuity.
Schedule/Locations:
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Schedule: Monday-Friday 8:00am-5:00pm PST
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Remote Opportunity
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Salary Range $40,000-70,000/year based on experience
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Benefits Offered:
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Remote work opportunities
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Medical, Dental, and Vision coverage
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401k
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Flexible Paid Time Off Policy
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And much more!
About First Legal:
We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law. First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.
