ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Represent as first impression for all Team Members ensuring Guest Excellence standards.
- Provide support to Team Members with daily needs, such as wardrobe items, and involve leadership support when necessary.
- Ensure proper updates in all systems related to the operation – DocuSign, Mobaro, Pronto, Micros, Schedules, and other systems as assigned.
- Provide support to designated cost center Team Leadership by completing weekly work schedules, ensuring their accuracy and posting in accordance with established guidelines.
- Coordinate with cost center Team Leadership to fill/schedule required positions as needed to ensure designated areas operate at Guest Excellence.
- Coordinate with Team Members to account for requested days off, leave of absence requests and other availability related situations.
- Coordinate with Human Resources to provide necessary support in all areas of hiring, supporting, tracking and clearing of assigned Team Members.
- Review labor forecast and align schedules to meet labor management expectations.
- Work with Operations Teams to understand labor needs of individual cost centers and make decisions based on that information to schedule locations accordingly.
- Maximize the efficiency of schedules including staying within the guidelines of the budget model, developing initiatives to maximize team members’ availability and following ACA classification requirements.
- Provide verbal and written communication for scheduling changes as required.
- Update staffing matrix as required.
- Provide office support as/when required, including taking messages and receiving visitors
- Provide organization of all Team Member files, ensuring that all files are kept up to date.
- Review and audit training documents and ensure appropriately filed.
- Answer park phone and represent Wild Adventures Theme Park with all Team Members, Guests, and Vendors.
- Monitor the centralized call-in line daily and identify/contact replacements as necessary.
- Ensure proper use of park radio – including park codes and proper radio etiquette.
- Ensure appropriate communication to Operational Leadership Team to ensure success of daily operation.
- Check In/Out credit card machines to Team Members, as needed, ensuring sales are batched and submitted to Sales Audit.
- Provide change/pickup to Toll booth operators as needed
- Ensure credit kiosk machines are stocked with card stock/receipt paper
- Assist with special projects and other duties as assigned
- Ensure compliance with documentation retention policies and procedures.
- Outstanding communication skills and a positive attitude.
- Continually seek opportunities to streamline process to increase efficiency and accuracy.
- Maintain a high level of confidentiality for all matters relating to the company
General
- Ensure compliance with all Herschend Family Entertainment and Wild Adventures policies and procedures
- Represent the company to guests and other team members in a positive and friendly manner
- Must present professionally in appearances and in interactions and communication.
- Must be willing to maintain composure and proper attitude under pressure.
- Must be proficient in MS Office Suite.
- Job can regularly require nights, weekends, holidays and hours exceeding a
40-hour workweek.
- Must possess energy and ability to be a brand advocate both internally and externally.
- Must have the ability to withstand all temperatures of weather for long periods of time in some cases.
- Satisfies Wild Adventure’s standards for performance and conduct. For example, reports to work regularly and on time.
- “Create Memories Worth Repeating” for our Guests by exceeding expectations.
- Perform other duties as assigned
POSITION QUALIFICATIONS
Competency Statement(s)
- Accuracy - Ability to perform work accurately and thoroughly.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Analytical Skills - The ability to be given direction, understand the direction and achieve positive results by analyzing the situation, the materials given, and the tasks to be done.
- Communication Skills - Ability to communicate effectively with others using spoken or written word.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Detail Oriented - Ability to pay attention to small details, particularly with numbers and in communications.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
- Time Management-Ability to complete assigned tasks on or before deadlines and to organize tasks based on priority.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Reasoning Ability - Ability to apply common sense understanding to carry instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
SKILLS & ABILITIES
Education : High School Diploma or equivalent required.
Experience: Proven skills in time management, short and long-term planning and strong organizational skills to be able to coordinate multiple tasks. Experience in using and understanding time tracking and labor scheduling software preferred
Computer Skills
Proficient knowledge of computer software (UKG,Microsoft Excel, Word and Outlook)
Certificates & Licenses
None required
Other Requirements
PCI annual training is required along with background check.
PHYSICAL DEMANDS
Physical Demands Lift/Carry
Stand F (Frequently) Walk O (Occasionally) Sit C (Constantly) Handling / Fingering F (Frequently) Reach Outward C (Constantly) Reach Above Shoulder F (Frequently) Climb N (Not Applicable) Crawl N (Not Applicable) Squat or Kneel O (Occasionally) Bend F (Frequently)
10 lbs or less C (Constantly) 11-20 lbs F (Frequently) 21-50 lbs O (Occasionally) 51-100 lbs N (Not Applicable) Over 100 lbs N (Not Applicable) Push/Pull
12 lbs or less F (Frequently) 13-25 lbs F (Frequently) 26-40 lbs O (Occasionally) 41-100 lbs N (Not Applicable)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
Vision (Near)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
