Position: Veteran-Directed Care Navigator (VDC)
Reports To: Care Manager
Summary of Job:
The role will provide care navigation for the Veteran-Directed Care (VDC) program and
may provide similar care coordination for other Marin CIL programs and services. At
Marin CIL, the Care Navigator is responsible for offering care coordination services that
address a broad spectrum of social determinants of health. The role may aid clients in
benefits navigation, healthcare assessment and navigation, application completion, and
other service navigation. The Care Navigator will maintain close collaboration with local
service providers which could include Veterans Affairs Medical Center, managed care
plans, healthcare providers, and other stakeholders. The Care Navigator’s role
encompasses outreach, intake, assessment, follow-through, and follow-up with the goal
of helping clients achieve their best outcome.
The VDC program empowers veterans to manage their own home-based care by hiring
caregivers and controlling their care budgets. It promotes independence by allowing
veterans to tailor services to their individual needs. The role involves supporting
veterans in care planning, budgeting, and coordination of services. The role will also
support the design and implementation of new processes, procedures and training for
VDC as Marin CIL scales this vital program.
Job Duties and Responsibilities:
● Provide consultation and case coordination for VDC clients in the home and over
the phone which includes the following:
● Conducting an assessment and assisting the veteran in developing a
participant-directed spending plan
● Providing consultation to determine what mix of goods and services best
meets the veteran's needs
● Assisting the veteran in managing an individual budget
● Supporting the veteran in purchasing items, goods, and services to
enable independent living
● Coordinating with financial management services by helping the veteran
review, approve and submit employer and employee paperwork
● Maintaining accurate client files and timely documentation
● Monitoring the spending plan to ensure expenditures are within budget
● Working closely with the Veterans Affairs Medical Center in the
processes for approval of clients and caregivers as well as authorization,
provision and reporting of services
● Design and implement processes and procedures, including
documentation and systems for Veterans Directed Care (VDC)
● Train staff on Veterans Directed Care (VDC) processes and provide
subject matter expertise support to staff
● Manage paperwork, data, and systems accurately and efficiently, ensuring
information is accurate and complete, well organized and secure
● Maintain complete, organized, and confidential client records, ensuring timely
data input and well-documented case notes in compliance with the program
and the organization’s reporting requirements
● Serve individuals with health barriers utilizing a person-centered approach and
providing wrap-around services
● Using a person-centered approach, conduct assessments, build care plans with
clients, and meet routinely to achieve goals in established timeframe
● Assist individuals in advocating for services to meet their goals
● Train and support clients in self-advocacy skills
● Coordinate and facilitate connections and care for clients across multiple
agencies
● Provide necessary assistance to clients, such as tracking benefit changes and
referring clients to external resources to ensure service needs and goals are met
● Attend multi-discipline coordination meetings to discuss case progress, barriers,
and receive guidance from health professionals and social workers
● Collaborate with healthcare providers, behavioral health and public health
agencies, and other community-based organizations to build a support network
for clients
● Stay updated on available resources and services for veterans, older adults and
individuals with disabilities, continuously enhancing service coordination abilities
through ongoing education
● Actively participate in assigned meetings and contribute to the collaborative
efforts of the team
● Respond promptly to clients, service providers, and community partners to
address inquiries, requests and provision of services
● Initiate and conduct outreach activities to educate clients, service providers, and
the community on the organization’s services
● Administer surveys and record results in survey platforms
● Identify and document success stories to promote organizational learning,
create promotional materials, and fulfill reporting obligations
● Perform other duties as assigned
Education and Experience:
● Bachelor's degree in social services or related field, or combination of college
education and relevant work experience
● Minimum five years of professional experience in a related field
● Preferred: Bilingual Spanish/English
Skills:
● Proficiency in Microsoft Office and Google applications in a PC environment, in
particular Excel/Sheets
● Basic budgeting skills
● Results-driven with a strong sense of urgency
● Highly motivated, committed, persistent and patient
● Meticulous attention to detail ensuring accuracy and thoroughness in all tasks,
with a focus on identifying and correcting errors
● Highly organized and demonstrates exceptional ability to manage paperwork,
data, and systems efficiently, ensuring information is well-maintained and easily
accessible.
● Systematic and methodical, with the ability to design, implement and follow
processes that streamline workflows and maintain accurate data across systems
● Excellent interpersonal skills, and effective verbal and written communication
● Self-motivated and proactive, takes the initiative and completes tasks without
delay
● Strong self-management skills, including time management, and the ability to
work independently
● Collaborative and team-oriented
● Maintains confidentiality and processes confidential information appropriately
● Understands a person-centered approach to services
● Ability to advocate for people with disabilities and train others in self-advocacy
Other:
● This position includes regular travel throughout the Bay Area and surrounding
counties for client home visits, working in person at Marin CIL’s office in San
Rafael as required, and working remotely
● This is an exempt position. Standard business hours are 9:00 AM to 5:00
PM, Monday through Friday, with a one-hour meal period. While the
standard workweek is 35 hours, additional hours may be required based
on business needs. Employees are expected to be available during core
business hours unless an alternative schedule is approved in advance by
their supervisor.
About Marin CIL:
Since 1979, the mission of Marin Center for Independent Living is to assist persons
with all types of disabilities with achieving their maximum level of sustainable
independence as contributing, responsible and equal participants in society.
Marin CIL believes that outstanding people who are committed to, and carry out, our
mission are the key to our success. Our mission includes commitment and attention to
implementing the Independent Living Philosophy and enthusiasm for the vision and
tasks of changing the position of people living with disabilities in Marin County (and the
state and country).
Marin CIL is also part of the One Door service delivery model, which includes its
partnership with the County of Marin Aging and Adult Services. Marin CIL is committed
to growing its healthcare partnerships.
EEO Statement:
Marin Center for Independent Living is committed to providing equal employment
opportunities to all employees and applicants for employment. We strictly prohibit
discrimination and harassment of any kind based on race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic protected by federal, state, or
local laws.
We strive to create an inclusive and diverse work environment where everyone is
treated with dignity, fairness, and respect.
We are dedicated to fostering a workplace culture that celebrates individual differences
and promotes equal opportunities for all. Our commitment to equal employment extends
beyond compliance with legal requirements and guides our everyday practices. We
value the contributions and perspectives of each team member and believe that a
diverse workforce enhances our ability to achieve our mission effectively.
Marin Center for Independent Living is an equal opportunity employer and is committed
to providing a work environment free from discrimination and harassment. We
encourage qualified individuals from all backgrounds to apply for employment
with our organization and join us in our pursuit of creating a society that respects and
embraces diversity.
Job Type: Full-time
Pay: $78,000.00 - $83,000.00 per year Benefits:
● 403(b)
● 403(b) matching
● Dental insurance
● Health insurance
● Life insurance
● Paid sick time
● Paid time off
● Vision
Ability to Commute:
● San Rafael, CA 94901 (Preferred)
Ability to Relocate:
● Must live or be willing to relocate to the San Francisco Bay Area
Willingness to travel:
● 50% throughout the San Francisco Bay Area and surrounding counties
Work Location
● Hybrid remote in San Rafael, CA 94901
Pay: $78,000.00 - $83,000.00 per year
Benefits:
- 403(b) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- THIS IS A SONOMA BASED ROLE with travel to surrounding counties. Only Sonoma based clients will be considered.
Work Location: Hybrid remote in San Rafael, CA 94901
