Top 5 Service desk technician Jobs in Valparaiso, Fl

Service Desk Technician
General Dynamics Information Technology —Mary Esther, FL
- $51,000 - $69,000 a year
- Mid-level
- Office
- 3 years
- Paid time off
- 401(k) matching
13d
Help Desk Technician
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- Full-time
- Mid-level
- In-person
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Senior IT Support Technician
Leonardo DRS —Fort Walton Beach, FL
- Computer Science
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- Paid parental leave
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service desk technician jobs near valparaiso, fl

Service Desk Technician

General Dynamics Information Technology -
Mary Esther, FL

Apply Now

Job Details

$51,000 - $69,000 a year
13 days ago

Benefits

Internal mobility program
Paid time off
401(k) matching

Qualifications

Customer communication
DoD 8570
IAT

Full Job Description

An Arma Opportunity

ARMA, a GDIT company, supports some of the most complex programs within Special Operations Forces (SOF).

Clearance Level

Interim Secret

REQ#: RQ225127

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Overview

GDIT/ARMA-Global is currently pursuing a qualified candidate to serve as a Service Desk Technician supporting the sustainment, troubleshooting, and customer‑focused delivery of critical technologies for our customers.

Company Overview

GDIT/ARMA‑Global is a full‑service integrator delivering a wide range of Information Technology services to Government and Commercial clients. We bring extensive experience in overseeing the design, implementation, execution, and sustainment of domestic and international programs, emphasizing no‑fail mission support. GDIT/ARMA‑Global prides itself on providing creative solutions to client challenges through talent and expertise committed to customer success.

Location

Onsite - Mary Esther, FL

Responsibilities

As a Service Desk Technician, you will be the first‑line responder for service requests, incidents, and user-reported issues. You will ensure timely and professional support, maintain system sustainment activities, and work closely with system administrators and engineers to enhance customer experience and service quality

In this role, you will:

Receive, triage, and process all service requests, incidents, and issues as the primary technical focal point for users
Provide Tier‑I and Tier‑II support to diagnose and resolve user‑reported problems across hardware, software, applications, and services
Use approved ITSM and incident management ticketing systems to log, track, update, route, and resolve user issues
Communicate professionally with customers to gather details, troubleshoot issues, and provide status updates
Identify recurring support trends and provide feedback to senior administrators and engineers for service improvement opportunities
Participate in call script development, call flow refinement, and incident trend analysis to improve efficiency
Support the development, maintenance, and update of sustainment documentation, SOPs, checklists, and lifecycle artifacts
Provide remote support using mirroring or remote-access tools for distributed and global users
Assist with installation, configuration, and basic troubleshooting of client hardware, software, and peripherals
Escalate issues appropriately based on severity, impact, and technical complexity
Maintain professionalism, customer-service focus, and a willingness to support fast-paced operational requirements
Work closely with cross-functional teams in a Dev/Ops environment to relay operational feedback, reduce call volume, and enhance user satisfaction
Support routine system checks, daily operational verifications, and basic maintenance tasks as required

Role-Specific Knowledge Skills and Abilities:

Strong customer-service skills and ability to engage positively with users of varied technical proficiency
Familiarity with incident management processes and experience using ITSM platforms or ticketing suites
Ability to multitask, prioritize, and adjust actions based on decision matrices or leadership guidance
Basic understanding of IT fundamentals including hardware, software, networks, authentication, and system access
Experience troubleshooting common workstation or platform issues (profiles, password resets, access problems, configuration issues)
Ability to create and maintain sustainment documentation, system support artifacts, and SOPs
Ability to communicate effectively with technical and non‑technical audiences
Ability to work independently or within a collaborative team environment
Professional demeanor, patience, and a commitment to customer satisfaction
Strong written and verbal communication skills
Desire for continuous learning and professional growth
Ability to support fast-paced operational environments and real-time support needs

Security Requirements

Must have a SECRET clearance with the ability to obtain an SCI (TS/SCI)

Physical Demands

Lift over 35 LBS

Work Environment

Work is primarily performed in an administrative office environment

Education, Certification and Experience Requirements

3+ years of experience supporting IT systems or service desk operations
Certifications;
- Current DoD 8570.01-M IAT Level II certification (Sec+ CE or equivalent) Required
- ITIL v3 Foundation Desired

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home ***remove if ineligible***
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#armajobs

Work Requirements

Years of Experience

3 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

ITIL v3 Foundation | PeopleCert - PeopleCert

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $51,000 - $69,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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service desk technician jobs in valparaiso, fl