Top 1158 Retention manager Jobs in Van Nuys, Ca

Membership Manager - Soho House West Hollywood
Soho House & Co. —West Hollywood, CA
- $80,000 - $90,000 a year
- 8 hour shift
- Mid-level
- Administrative experience
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Entry Level Assistant Manager
Element Management Inc —Reseda, CA
- $5,000 - $5,800 a month
- Full-time
- Background check
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
7d
General Manager - Hotel Amarano
Hotel Amarano Burbank —Burbank, CA
- $195,000 a year
- Sales
- Residential
- Hotel
Quick Apply
[Remote] Customer Success Manager
Convoso —Woodland Hills, CA
- $75,000 - $90,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Travel
- Free parking
- Paid training
Quick Apply
Learning and Development Manager
Ascent Developer Solutions —Encino, CA
- $130,000 - $145,000 a year
- Office
- Continuous improvement
- Senior level
- Health insurance
- Dental insurance
17h
Sr. Product Manager - Provider Experience (Remote)
Rula —Los Angeles, CA
- $180,000 - $221,000 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- Product management
- Paid parental leave
- Health savings account
Senior Manager, Creator Content & Partnerships - DTC
The Walt Disney Studios —Burbank, CA
- $126,800 - $170,000 a year
- Bachelor's degree
- Travel
- Organizational skills
4d
GENERAL MANAGER - A&G
Twenty Four Seven Hotels —Burbank, CA
- $130,000 - $150,000 a year
- Full-time
- 5 years
- Local
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Whatnot —Los Angeles, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Regional Facilities Manager (Central, CA)
CBRE —Los Angeles, CA
- $150,000 - $165,000 a year
- Full-time
- Hybrid work
- Hospital
- Clinic
- Driver's License
4d
Manager, Creator Content & Partnerships - Direct to Consumer
The Walt Disney Studios —Burbank, CA
- $105,100 - $140,900 a year
- 5 years
- Analysis skills
- Bachelor's degree
4d
Lead Product Manager, Legal and Insurance
LEGALMATION —Los Angeles, CA
- $175,000 - $200,000 a year
- Full-time
- Hybrid work
- 5 years
- 3 years
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Personal Lines Account Manager (Insurance)
Supple-Merrill & Driscoll, Inc. —Pasadena, CA
- $45,000 - $55,000 a year
- Full-time
- Computer literacy
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Alternative Payments Program | Payment & Claims Supervisor
Drew Child Development Corporation —Los Angeles, CA
- $70,304.00 - $79,724.74 a year
- Full-time
- Spanish
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Access Control / CCTV Department Manager (NOT Security Guard)
Pinnacle Inc. —Glendale, CA
- $95,000 - $115,000 a year
- Full-time
- Background check
- 7 years
- System design
- Health insurance
- Dental insurance
Quick Apply
Property Manager - Residential
East LA Community Corporation —Los Angeles, CA
- $70,304 - $74,880 a year
- Weekends as needed
- Microsoft Word
- Spanish
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
District Sales Manager
LA Custom Blinds —Los Angeles, CA
- $70,000 - $88,000 a year
- Weekends as needed
- Hybrid work
- Management
- Customer service
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
Respiratory Care Manager
Barlow Respiratory Hospital —Los Angeles, CA
- $73,572 - $98,586 a year
- Full-time
- Background check
- Hospital
- 5 years
- Health savings account
- Relocation assistance
Quick Apply
18h
Senior Manager, Executive Compensation and Equity Administration
The Cheesecake Factory —Calabasas Hills, CA
- $160,000 - $190,000 a year
- Choose your own hours
- Hybrid work
- 7 years
- Microsoft Excel
- Finance
- Health insurance
- Dental insurance
AVP, Relationship Manager
Cathay Bank —Woodland Hills, CA
- $100,000 - $126,600 a year
- Full-time
- 7 years
- English
- Mid-level
- Health savings account
- Disability insurance
Quick Apply

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Membership Manager - Soho House West Hollywood

Soho House & Co. -
West Hollywood, CA

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Record keeping
Team scheduling
Administrative experience
Salesforce Cloud
Sales management systems proficiency
CRM system proficiency

Full Job Description

Scope of the Job

The Membership Manager supports the Head of Membership and the site in delivering across member acquisition and retention, as well as all aspects of member management. This includes new member introductions, behaviour monitoring and handling, retention monitoring, and Committee activity. The role is hands-on and administrative, requiring strong organisational skills and attention to detail to keep all membership-related processes running smoothly. The Membership Manager will also be a key point of contact for members, ensuring timely follow-ups on any issues and helping maintain member satisfaction. They will attend Membership Committee meetings and assist in the preparation of applications for review.

Main Duties...

Member Introductions & Onboarding

Maintain and manage the House's member introduction calendar, ensuring all new members are properly introduced to the House, its community, and facilities. The goal is to reach a 100% completion rate, and the local team is responsible for creating a strategy and executing it to ensure this gets done.
In partnership with Member Relations, host and lead member introductions, ensuring that all members have a warm and personal welcome and understand our rules and values.
Ensure accurate recording of attendance on Salesforce, following up with campaigns to ensure that all members attend. Host individual member intros for those members who couldn't attend the group sessions.

Membership Behaviour Management

Monitor and record member behaviour, keeping detailed logs on Salesforce for future reference and updating on action that has been taken.
Flag behaviour-related issues to the Head of Membership and ensure appropriate and timely follow-ups are carried out. Ensure information is passed along to the Head of Membership for follow-up when the Head of Membership is not present in the House.
Support in ensuring all members adhere to the House rules, maintaining the standards and values of the community.

Membership Retention & Engagement

Monitor member engagement and satisfaction, gathering feedback from members (and replying to the feedback emails) and working closely with the Member Relations and Success Team to identify potential churn risks.
Assist in executing strategies to enhance member retention, understanding retention rates and taking action when needed.
Play an active role in addressing member concerns and issues through feedback emails, keeping detailed records on SF and lead on follow-up actions, in person and via email. Ensure that there is presence on the floor during busy times, to gather feedback and look after members. Time on floor should be in peak hours, 2 hours a day. Supporting the Head of Membership in meeting and engaging with members to resolve potential problems.
Plan and draft the monthly member outreach email – gathering information from Operations and Events teams at the House and working in collaboration with the Global Marketing team to ensure members are always up-to-date on key information and moments to help them make the most of their membership.
Facilitate ad hoc communications on an as-needed basis with support from the Global Marketing team.
Drive awareness of operational updates and key events and offers by briefing in local push notifications, to be deployed by the Global Marketing team.

Membership Applications & Committee Support

Regularly meet applicants throughout the quarter to ensure all potential applicants have been contacted in advance of approvals.
Ensure Committee members are submitting applicants in advance of Committee meetings by following up consistently with one-on-one meetings and engaging through appropriate channels (e-mail, committee chat groups, etc.).
Prepare membership applications ahead of approval, ensuring any applications missing proposers have been contacted, or met if further information is needed.
Prepare the Committee approval lists for review before each meeting.
Attend Membership Committee meetings, taking detailed notes and providing administrative support for the Head of Membership.
Support the Committee by scheduling regular meetings outside of Committee events with the Head of Membership and yourself.

Administration & Reporting

Maintain accurate and up-to-date member records on Salesforce and other systems, ensuring that all member behaviour and feedback is logged.
Assist the Head of Membership with the preparation of reports and presentations on membership performance, behaviour, and retention statistics.
Monitor key metrics related to member satisfaction, attendance at events, and retention, ensuring the Head of Membership has the necessary data to make informed decisions.
Ensure that membership emails and member requests are responded to and escalated in a timely manner.
Actively support the Head of Membership with day-to-day tasks, both administrative and on the floor at the House, to ensure the Head of Membership can focus on outreach strategy and action.

Membership Growth and Targets

Understand membership numbers and targets across leavers, acceptances, renewal groups, etc.
Assist with the Head of Membership's outreach initiatives; if attending events or hosting events, provide recaps to ensure application numbers are being met.

Working Hours

Suggested schedule is subject to change based on business needs, with membership presence required for large events, New Member Inductions, and during the weekend at busy or activated times at the House.

Experience Required

Strong organisational and administrative skills, with experience in managing calendars and member records in Salesforce.
Experience with CRM systems, particularly Salesforce, is highly desirable.
Excellent interpersonal and communication skills, with the ability to interact confidently and professionally with a wide range of people.
Strong attention to detail, particularly when preparing documents and recording member behaviour or feedback.
A proactive and problem-solving mindset, with the ability to handle sensitive situations with discretion and professionalism.
A strong network and understanding of the creative industries is important, enabling engagement with members and potential new applicants in relevant communities.
An interest in hospitality or private members' clubs would be an advantage.

Physical Requirements

Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry, or lift at least 50 pounds.
Occasionally kneel, bend, crouch and climb as required

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Quick Apply

Refine Your Search

retention manager jobs in van nuys, ca

Membership Manager - Soho House West Hollywood

Entry Level Assistant Manager

General Manager - Hotel Amarano

[Remote] Customer Success Manager

Learning and Development Manager

Sr. Product Manager - Provider Experience (Remote)

Senior Manager, Creator Content & Partnerships - DTC

GENERAL MANAGER - A&G

Customer Success Manager

Regional Facilities Manager (Central, CA)

Manager, Creator Content & Partnerships - Direct to Consumer

Lead Product Manager, Legal and Insurance

Personal Lines Account Manager (Insurance)

Alternative Payments Program | Payment & Claims Supervisor

Access Control / CCTV Department Manager (NOT Security Guard)

Property Manager - Residential

District Sales Manager

Respiratory Care Manager

Senior Manager, Executive Compensation and Equity Administration

AVP, Relationship Manager

I want to receive the latest job alert for retention manager in van nuys, ca

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