Top 78 Service support coordinator ii Jobs in Vancouver, Wa

Service Support Coordinator II
Advanced Energy Industries, Inc. —Vancouver, WA
- $22 - $28 an hour
- 8 hour shift
- Microsoft Outlook
- Writing skills
- Mid-level
- Paid parental leave
- Employee stock purchase plan
1d
Sponsorship Coordinator
Lahash International —Portland, OR
- From $32,000 a year
- Full-time
- Background check
- Writing skills
- Databases
- Paid training
- Paid time off
Quick Apply
Marketing Coordinator II
Skanska USA —Portland, OR
- Full-time
- Background check
- Marketing
- Mid-level
- Dental insurance
- Vision insurance
Site Based Team Lead
Youth Progress Association —Portland, OR
- $62,500 a year
- Weekends as needed
- Management
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Commercial Tire Technician
Gills Point S Tire & Auto —Beaverton, OR
- $24 - $28 an hour
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Paid training
- Disability insurance
Quick Apply
Secondary Registrar Secretary (10038)
Evergreen Public Schools —Vancouver, WA
- $31.84 - $38.20 an hour
- 8 hour shift
- High school
- Writing skills
- Basic math
- Health savings account
- AD&D insurance
2d
Part-time Program Coordinator - Financial Aid
Clark College —Vancouver, WA
- $20.99 - $27.97 an hour
- Part-time
- Background check
- Office
- High school diploma or GED
13d
Medication Administration Assistant (10034)
Evergreen Public Schools —Vancouver, WA
- $25.95 - $32.95 an hour
- Part-time
- Bilingual
- CPR Certification
- Writing skills
- Health savings account
- AD&D insurance
6d
Student Store Assistant II (10043)
Evergreen Public Schools —Vancouver, WA
- $25.95 - $32.95 an hour
- Part-time
- 18 years or older
- High school
- Computer literacy
- Health savings account
- AD&D insurance
1d
Special Education Paraeducator (9918 Sped)
Evergreen Public Schools —Vancouver, WA
- $25.95 - $32.95 an hour
- Part-time
- Classroom
- 18 years or older
- High school
- Health savings account
- AD&D insurance
FOOTBALL - High School Assistant Coach (8713)
Evergreen Public Schools —Vancouver, WA
- $17.13 - $7,747.00 a month
- Part-time
- School experience
- CPR Certification
- High school
- AD&D insurance
- Disability insurance
Special Education Paraeducator (9916 Sped)
Evergreen Public Schools —Vancouver, WA
- $25.95 - $32.95 an hour
- Part-time
- Classroom
- 18 years or older
- Experience working with individuals with disabilities
- Health savings account
- AD&D insurance
Special Education Paraeducator ECE (10032 Sped)
Evergreen Public Schools —Vancouver, WA
- $25.95 - $32.95 an hour
- Part-time
- Classroom
- 18 years or older
- Experience working with individuals with disabilities
- Health savings account
- AD&D insurance
6d
Special Education Paraeducator (10048 Sped)
Evergreen Public Schools —Vancouver, WA
- $25.95 - $32.95 an hour
- Part-time
- Classroom
- 18 years or older
- Experience working with individuals with disabilities
- Health savings account
- AD&D insurance
2h
Fire Alarm Service Manager
Patriot Fire Protection —Vancouver, WA
- $85,000 - $120,000 a year
- Full-time
- Pass drug screening
- Office
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
7d
BOYS BASKETBALL - High School Assistant Coach (8842)
Evergreen Public Schools —Vancouver, WA
- $17.13 - $7,747.00 a month
- Part-time
- School experience
- CPR Certification
- High school
- AD&D insurance
- Disability insurance
Childcare Provider Class II
Camas School District —Camas, WA
- $20.81 - $25.87 an hour
- Online Application
- School experience
- Serving
- Computer literacy
- Disability insurance
- Health insurance
8d
BOYS BASEBALL - High School Assistant Coach (10003)
Evergreen Public Schools —Vancouver, WA
- $17.13 - $7,747.00 a month
- Part-time
- School experience
- CPR Certification
- High school
- AD&D insurance
- Disability insurance
School Admin Assistant II - 0.75 FTE - Harrison Park MS
Portland Public Schools Oregon —Portland, OR
- $22.27 - $28.04 an hour
- Part-time
- School experience
- Word processing
- Office
- Disability insurance
- Health insurance
10h
Girls Basketball - High School Assistant Coach (9984)
Evergreen Public Schools —Camas, WA
- $17.13 - $7,747.00 a month
- Part-time
- School experience
- CPR Certification
- High school
- AD&D insurance
- Disability insurance

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service support coordinator ii jobs near vancouver, wa

Service Support Coordinator II

Advanced Energy Industries, Inc. -
Vancouver, WA

Apply Now

Job Details

$22 - $28 an hour
1 day ago

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
401(k) matching
Employee discount
Volunteer time off
Life insurance
Paid sick time
Pet insurance

Qualifications

Customer returns handling
High school diploma or GED

Full Job Description

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

POSITION SUMMARY:

Initial point of contact and representative of the company to internal and external customers. This position acts as the local office-based liaison on behalf of customers in support of Photonics service activities. The Service Coordinator is responsible for ensuring on-time delivery of return merchandise authorization (RMA) shipments to customers as scheduled by AE’s committed shipment date and improves Global Service Operations ability to meet customer delivery requirements by understanding BU capacity, identifying constraints, and actively reducing lead times by product. Handles multiple, time-sensitive tasks and reporting related to customer inquiries and solving problems. Ownership for the accurate receipt and shipment of service items and technical coordination for Photonics products. Interacts daily with customers via phone, email, and web and coordinates frequently with local and remote Technical Support staff, Customer Advocates, Engineers, and Service Managers. Uses SAP and internal factory floor tracking applications intensively to provide and update service notifications with reporting and process status updates, creating and maintaining accurate records to support internal and external customer expectations.

RESPONSIBILITIES:

Respond to inquiries both internally and externally about Photonics servicing, warranties, and lead-times in time-sensitive manner
Assumes technical ownership of service repair processes acting as key service liaison between internal and external customers. Responds to questions related to RMA repair efforts both internally and externally
Manages Service WIP backlog to ensure lead-times and customer expectations are met, including acting as an advisor to Supervisor teams on prioritization and capacity discussions
Provides the estimated resolution dates to the Service Supervisors for delayed RMAs
Coordinates with supporting departments and service teams to meet escalation objectives, customer asks, and internal department requests
Provides input to management; schedules and/or interfaces with, Sales, Service Supervisors, Service Operations Managers, and Technical Support groups
Responsible for daily operations reporting and drives service planning meetings
Works to resolve resource shortages, material shortages, backlogs, and other potential schedule interruptions. Requests and coordinates supporting department assistance to meet customer committed turnaround times
Escalates non-workable backlog and drives all issues to closure to ensure delayed RMAs do not adversely impact scheduled output or OTD. Requests and coordinates support department assistance to ensure RMAs are completed according to customer required Turn-Around Times
Develops and implements the company's production control functions including any of the following activities: RMA planning/coordination, work-in-process tracking, and throughput performance reporting
Resolves administrative errors that prevent the closure and shipment of RMAs in a timely manner
Continuous improvement of service processes, inventory management (accuracy), warehouse tools/systems enhancement and efficiency of the workforce
Represents the service process during internal and external audits, including ISO recertifications
May be required to lead projects that contribute to lead time improvement or service process improvements
Other duties as assigned

WORK ENVIRONMENT:

This position is an in-person role and based in the Vancouver, WA office (no hybrid or remote).
Works in a standard office environment in a manufacturing facility

QUALIFICATIONS:

Effective team member; capable of collaborating on complex tasks
Able to manage and resolve conflicts, driving escalations and issues to closure
Ability to juggle multiple tasks and competing priorities in a time sensitive and customer centric environment with excellent follow through
Capability to respond quickly, decisively, assertively, and professionally to changing requirements in customer demand
Excellent judgment and initiative, including the ability to effectively balance multiple priorities while working independently
Ability to present ideas in a clear and persuasive manner, both orally and in writing
Able to strengthen internal and external customer relationships with Service and other support staff to improve customer satisfaction and gain insight into issues
Strong computer skills in MS Office programs including Word, Excel, PowerPoint, Access, Outlook

EXPERIENCE:

3-5 years of experience in customer service role or in a repair operations environment, involving time-sensitive phone-email-web interactions, complex product offerings and processes, and advanced business systems
Proven track record of success and growth in positions of increasing responsibility
Experience with business systems and planning software; SAP strongly preferred

EDUCATION:

High school education or equivalent

COMPENSATION:

As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $22.00 per hour to $28.00 per hour.

BENEFITS:

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan for eligible positions, and a discounted Employee Stock Purchase Plan.

In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:

Medical - multiple medical plans are available to choose from
Short and long-term disability and life insurance
Health savings and flexible spending accounts
Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
8 hours of paid volunteer time off
8 weeks of paid parental leave for both parents
Company matched 401(k)
Tuition reimbursement
Expanded mental health coverage and employee assistance programs
Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance

Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.

Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to [email protected]

Nearest Major Market: Portland Oregon
Nearest Secondary Market: Tacoma

Apply Now

Refine Your Search

service support coordinator ii jobs in vancouver, wa

Service Support Coordinator II

Sponsorship Coordinator

Marketing Coordinator II

Site Based Team Lead

Commercial Tire Technician

Secondary Registrar Secretary (10038)

Part-time Program Coordinator - Financial Aid

Medication Administration Assistant (10034)

Student Store Assistant II (10043)

Special Education Paraeducator (9918 Sped)

FOOTBALL - High School Assistant Coach (8713)

Special Education Paraeducator (9916 Sped)

Special Education Paraeducator ECE (10032 Sped)

Special Education Paraeducator (10048 Sped)

Fire Alarm Service Manager

BOYS BASKETBALL - High School Assistant Coach (8842)

Childcare Provider Class II

BOYS BASEBALL - High School Assistant Coach (10003)

School Admin Assistant II - 0.75 FTE - Harrison Park MS

Girls Basketball - High School Assistant Coach (9984)

I want to receive the latest job alert for service support coordinator ii in vancouver, wa

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