JOB TITLE: Child and Adolescent Services Case Manager
WORKSITE LOCATION: Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904
STARTING PAY: $18.47/HR EEOC CODE: Professional FLSA STATUS: Non-Exempt
SHIFT: Fulltime; Monday through Friday, 8:00am to 5:00pm
JOB PURPOSE:
Provides case management, skills training, and medication training to children/adolescents with serious emotional disturbance and services to the primary caregiver or LAR, in the school, community and/or clinic.
EDUCATION AND EXPERIENCE:
Required: A bachelor's degree from an accredited college or university with a major in social, behavioral or human services or is a registered nurse. (Social, behavioral, and human services are psychology; social work; medicine; nursing; rehabilitation; counseling, sociology; human development; physician's assistant; gerontology; education psychology; special education; early childhood intervention; or early childhood education.)
Preferred: At least six months' experience in providing mental health services to adults, children and adolescents.
DEGREE AND/OR CERTIFICATION REQUIRED:
BA/BS in field specified above or licensed as a Registered Nurse in the State of Texas.
ESSENTIAL FUNCTIONS and DUTIES:
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Completes TRR assessment in accordance with Center policy and HHSC. Initial TRR assessments are completed within 7 days of assignment and must be updated at least two weeks prior to expiration for continuity of care.
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Formulates a Recovery Plan to identify the appropriate skill areas, frequency and duration of services to be provided in conjunction with the consumer/families and based upon the TRR assessment according to TAC code, HHSC Contract, and Center policy.
- Provides authorized Case Management services to consumers and their support according to the Recovery Plan developed using independent clinical judgment in accordance with Medicaid Rule, HHSC Contract, and UM Guidelines.
- Provides ninety-five percent (95%) of services in the consumers' natural environment (including at home, school, and community).
- Submits treatment recommendations through Utilization Review based on clinical necessity per supervisor review.
- Submits all documentation in electronic healthcare record (EHR) including forms, services, disclosures, telephone contacts etc. within two (2) business days.
- Meets productivity standard.
- Uses assigned curriculums effectively and according to fidelity when providing skills training.
- Tracks and manages caseload to avoid expiration of Consumer's required documents and forms to avoid lapses in services.
- Actively participates in all team meetings and supervisions as a means of enhancing professional growth, reviewing and processing the provision of case management services, and appropriately addressing concerns and other requests as needed.
PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST:
Abilities required to perform the essential and marginal tasks of this job: Walking, Operating office equipment, Standing, Operating motor vehicle, Light lifting ( under 15 lbs), Sitting, Ability to see, Identify colors, Twisting, Light carrying (under 15 lbs), Hearing (with aid), Ability to write, Climbing stairs, Ability to count, Ability to read, Simple grasping, Ability to tell time.
Work site and environmental conditions that apply to this job: Travel by car 50% of time, Outside, Inside, Excessive heat, Excessive humidity, Slippery/uneven walking surfaces, Working closely with others, Working alone.
CRED/PRIV REQUIRED: Yes DRIVING REQUIRED: Yes
KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY:
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Program Specific: Knowledge of child development and mental health. Ability to engage children and families in treatment. Use sound judgment in the release of information as evidenced by lack of complaints or consumer rights findings.
- Communication: Strong written and verbal communication skills to communicate clearly and effectively with strong organizational skills and the ability to interface effectively with all levels of the organization.
- Task management: Ability to perform tasks effectively and efficiently and to handle multiple priorities in a confidential environment. Accomplishes 95% of assigned tasks with minimal supervision. Must have strong attention to detail. Ability to plan and schedule work and implement directives without constant supervision. Ability to plan and schedule work and implement directives without constant supervision. Must have good organizational skills to achieve multiple deadlines.
- Confidentiality: Ability to maintain a strict standard of confidentiality in handling sensitive information, reports, and correspondence.
- Conflict resolution: Ability to solve problems and resolve issues.
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Interpersonal skills: Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media. Ability to work collaboratively with a team of staff to accomplish the efficient operation of the program by assisting coworkers, as necessary, to meet client needs and contract requirements with no verified complaints. Ability to work cooperatively and productively with supervisors, individuals, co-workers, and groups of people at all levels of activity, contributing to a strong spirit of teamwork. Ability to establish and maintain effective working relationships with staff, other agencies and the public using tact, courtesy, and good judgment.
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Code of Conduct, CORE Values: Work behavior must be compatible with Center's Core Values, Culture, Mission and Vision statements, and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Adheres to the professional, ethical and legal requirements set forth in the Center's business Code of Conduct as well as the Corporate Compliance Plan.
- Customer service: Demonstrates appropriate responsiveness to internal/external customer needs.
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Dress code: Adherence to Center Dress Code to present a professional appearance and conduct when representing the Center.
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Fleet: Completes fleet checklist as required. Report all fleet problems directly to the Program Director within 24 hours of identifying problem. Uses GeoTab key fob in fleet vehicles and maintains road safety compliance.
OTHER REQUIREMENTS OR CONDITIONS:
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Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
- Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Safe driving record as defined by Gulf Bend Center.
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Must have computer experience to include Microsoft Word, Excel (beginner to intermediate level), Outlook, Teams, and Zoom. Ability to type 40 wpm. Ability to operate office equipment (copy machine, fax). Ability to type 40 wpm.
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Must complete all training requirements prior to the due date. Attend required training meetings. Relias training and any other training required for the role is 100% compliant.
- Must maintain regular and reliable attendance, including compliance with the telework agreement. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of the program's processes.
AAP/EEO Statement
Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.
This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
