Top 97 Customer service representative Jobs in Vineyard Haven, Ma

Patient Service Coordinator Call Center - Martha's Vineyard Hospital
Martha's Vineyard Hospital, Inc. —Oak Bluffs, MA
- $21.32 - $44.22 an hour
- Full-time
- Microsoft Outlook
- Hospital
- Computer literacy
- Opportunities for advancement
Quick Apply
Customer Success Representative
Reliable Respiratory —Dartmouth, MA
- $30 an hour
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
9d
Customer Service Rep (Seasonal)
Seastreak LLC —Oak Bluffs, MA
- $16 - $20 an hour
- Weekends as needed
- High school diploma or GED
- Computer skills
- Communication skills
Patient Care Representative (Falmouth)
Cape Cod Healthcare —Falmouth, MA
- $20.60 - $23.75 an hour
- Full-time
- English
- Clinic experience
- High school diploma or GED
Retail Customer Service Associate
FedEx Office —Hyannis, MA
- $18.35 - $21.57 an hour
- Full-time
- Maintenance
- High school diploma or GED
- Cleaning
- Health insurance
- Dental insurance
Commercial Insurance Customer Service Representative
Robert E Bouchie Jr Insurance Agency Inc —Cataumet, MA
- $52,005.72 - $62,630.55 a year
- 8 hour shift
- Office
- High school diploma or GED
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Call Center Associate (Full-Time)
GREATER NEW BEDFORD COMMUNITY HEALTH CENTER —New Bedford, MA
- $20.00 - $24.20 an hour
- Full-time
- Spanish
- HIPAA
- English
Quick Apply
Contact Center Representative - Full Time
FIRST CITIZENS FEDERAL CREDIT UNION —Fairhaven, MA
- $24 an hour
- Full-time
- Data entry
- In-person
- 1 year
- Health insurance
- Tuition reimbursement
1d
Laboratory Call Center Specialist
Southcoast Health System, Inc. —Dartmouth, MA
- $18.36 - $29.27 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- 403(b) matching
- Tuition reimbursement
CUSTOMER ASSISTANCE REPRESENTATIVE
Cape & Coast Bank —Hyannis, MA
- $22.25 - $25.25 an hour
- Full-time
- High school diploma or GED
- 2 years
- Ability to lift 25 pounds
- Health insurance
- Dental insurance
Quick Apply
Patient Care Representative
Cape Cod Healthcare —Hyannis, MA
- $20.60 - $23.75 an hour
- Part-time
- English
- High school diploma or GED
- Computer skills
10d
Customer Service Representative - Roby's Propane Gas
Roby's Propane Gas —West Wareham, MA
- $21 - $32 an hour
- Overtime
- Office
- High school diploma or GED
- Children
- Paid holidays
- Disability insurance
Quick Apply
9d
Account Representative
Acushnet Golf —Fairhaven, MA
- $49,400 - $61,100 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Organizational skills
- Health savings account
- Flexible spending account
3d
Full Time Customer Support Specialist/Dispatcher
RCA Electric and Generators —Mashpee, MA
- $25 - $30 an hour
- Weekends as needed
- Sales
- Marketing
- Customer service
- 401(k)
- Paid time off
Quick Apply
15h
Patient Engagement Representative
COMMUNITY HEALTH CENTER OF CAPE COD —Bourne, MA
- $23 - $25 an hour
- Hybrid work
- Mid-level
- In-person
- 2 years
Quick Apply
Client Service Representative
VCA Animal Hospitals —Fairhaven, MA
- $16.00 - $23.51 an hour
- Full-time
- Entry level
- Paid parental leave
- Disability insurance
10d
Customer Service Associate I
Dollar Tree —Falmouth, MA
- $15.50 - $16.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Rep(03760) - 836 Ashley Blvd
Domino's Franchise —New Bedford, MA
- Full-time
- Quick service & fast food restaurant
- Food service experience
- Entry level
Quick Apply
Client Service Associate
Morgan Stanley —Barnstable, MA
- $16.25 - $43.27 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Customer Service Rep(03760) - 821 Rockdale Ave
Domino's Franchise —New Bedford, MA
- Full-time
- Quick service & fast food restaurant
- Food service experience
- Entry level
Quick Apply

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Patient Service Coordinator Call Center - Martha's Vineyard Hospital

Martha's Vineyard Hospital, Inc. -
Oak Bluffs, MA

Quick Apply

Job Details

Full-time
$21.32 - $44.22 an hour

Benefits

Opportunities for advancement

Qualifications

Computer operation
Phone communication
Computer literacy
Triage
Patient demographics
High school diploma or GED
Healthcare referral management
Clinical data entry
Health insurance knowledge
Quality data entry
Customer data entry

Full Job Description

Site: Martha's Vineyard Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Under direction, receives incoming phone calls and online requests from both patients and referring providers interested in accessing care. Verifies patient information and utilizes decision trees and other guidelines to schedule patient visits and coordinate care. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. This is a telephone/computer-based position; there is limited to no face-to-face interaction with patients or other customers.

Does this position require Patient Care?
No

Essential Functions

Functions as the front line of the organization to coordinate registration and initiate scheduling for new patient appointments.

Verifies and updates patient demographic, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of scheduling of an appointment.

Answers telephone, takes accurate and detailed messages using professional and courteous customer service techniques.

Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.

Maintains confidentiality and privacy consistent with HIPAA guidelines.

Completely and accurately transcribes call, referral and scheduling information

Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.

Qualifications

Job Description

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
customer service work experience, specifically in a contact/call center environment 0-1 year required experience in a medical office or health care setting, with Epic experience 0-1 year preferred

Knowledge, Skills and Abilities

Excellent customer service skills.
Knowledge of basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality.
Strong communication, interpersonal and team skills.
Ability to exercise judgment in dealing with sensitive, confidential information.
Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
Ability to handle a high volume of calls and work in a fast-paced environment.
Requires ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available.
Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

One Hospital Road

Pay Range

$21.32 - $44.22/Hourly

Grade

SM1207

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Refine Your Search

customer service representative jobs in vineyard haven, ma

Patient Service Coordinator Call Center - Martha's Vineyard Hospital

Customer Success Representative

Customer Service Rep (Seasonal)

Patient Care Representative (Falmouth)

Retail Customer Service Associate

Commercial Insurance Customer Service Representative

Call Center Associate (Full-Time)

Contact Center Representative - Full Time

Laboratory Call Center Specialist

CUSTOMER ASSISTANCE REPRESENTATIVE

Patient Care Representative

Customer Service Representative - Roby's Propane Gas

Account Representative

Full Time Customer Support Specialist/Dispatcher

Patient Engagement Representative

Client Service Representative

Customer Service Associate I

Customer Service Rep(03760) - 836 Ashley Blvd

Client Service Associate

Customer Service Rep(03760) - 821 Rockdale Ave

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