Top 9488 Client services manager Jobs in Virginia

Senior Manager, Specialty Customer Care Teams
Genworth —Lynchburg, VA
- $89,400 - $173,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Analysis skills
- Paid holidays
- Loan repayment program
7d
Government and Public Sector - AI & Data - GenAI Senior Developer
EY —McLean, VA
- $106,900 - $200,600 a year
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Licensed Clinical Lead (LCSW, LMFT, LPCC, LMHC) - Growth & Area Expansion
Positive Development —Richmond, VA
- $90,000 - $100,000 a year
- Full-time
- LMFT
- Licensed Clinical Social Worker
- 3 years
- Mileage reimbursement
- Paid parental leave
Quick Apply
Personal Insurance Account Manager
Bearing Insurance Group, LLC —Fredericksburg, VA
- $40,000 - $55,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Wellness program
- Health savings account
Quick Apply
Technical Engineering Lead
Resource Environmental Solutions LLC —Richmond, VA
- $130,500 - $152,000 a year
- Engineering
- 3 years
- Mentoring
ISP/OSP Business Development Manager
Hylan —Sterling, VA
- $100,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
Bilingual Mental Health Clinician
YOUTH FOR TOMORROW NEW LIFE CENTER INC —Bristow, VA
- $70,000 - $75,000 a year
- Full-time
- Spanish
- Licensed Clinical Social Worker
- English
- Paid holidays
- Disability insurance
Estimator/Pre-construction Manager
Blue Hill Building Co. —Waynesboro, VA
- $65,000 - $85,000 a year
- Full-time
- Construction site
- 5 years
- Mid-level
- Paid time off
Quick Apply
7d
Manager of Forensic Services - 5 yrs exp required
SafeSpot Children's Advocacy Center of Fairfax County —Fairfax, VA
- $71,000 - $100,000 a year
- Weekends as needed
- Background check
- Spanish
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Pre-Litigation Attorney - Personal Injury
Christina Pendleton and Associates —Hampton, VA
- $85,000 - $105,000 a year
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Firm Administrator
Robinson, Farmer, Cox Associates —Charlottesville, VA
- From $150,000 a year
- Full-time
- CPA
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Project Manager
Blue Hill Building Co. —Waynesboro, VA
- $65,000 - $85,000 a year
- Full-time
- Construction site
- 5 years
- Mid-level
- Paid time off
Quick Apply
7d
$1500 Sign on Bonus Substance Abuse Counselor
Sobrius Operations —Bassett, VA
- Up to $60,000 a year
- Full-time
- Addiction Medicine
- Pass drug screening
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
Quick Apply
14d
Personal Insurance Account Manager
Barnes Insurance Group —Halifax, VA
- $50,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Manager, National Sales Training and Development
Guidance Residential —Reston, VA
- $95,000 - $120,000 a year
- Full-time
- Residential
- Analysis skills
- Experience equivalent to degree accepted
- Health savings account
- Paid holidays
Quick Apply
Sub Investigator
Care Access —Arlington, VA
- $120,000 - $150,000 a year
- Microsoft Word
- Nursing
- 5 years
- Health savings account
- Paid holidays
Regional Private Duty Home Care Director (RN)
NurseSpring —Charlottesville, VA
- From $90,000 a year
- Full-time
- RN License
- Travel
- Home Health
- Travel reimbursement
- Mileage reimbursement
Quick Apply
5d
Licensed Mental Health Professional (LMHP) - (FT, PT, Pool/PRN, Days)
Connections Health Solutions —Leesburg, VA
- $37.45 - $52.00 an hour
- Part-time
- Background check
- LMFT
- Doctoral degree
- Paid parental leave
- Health savings account
Construction Project Manager for Residential Homes
Blue Ridge Custom Homes LLC —Charlottesville, VA
- $90,000 - $110,000 a year
- Full-time
- Background check
- Construction site
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Insurance Sales Agent - Heathsville
Virginia Farm Bureau —Heathsville, VA
- $37,000 - $125,000 a year
- Full-time
- Communication skills
- Entry level
- Under 1 year
- Paid training
- Continuing education credits
Quick Apply

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client services manager jobs near virginia

Senior Manager, Specialty Customer Care Teams

Genworth -
Lynchburg, VA

Apply Now

Job Details

Full-time
$89,400 - $173,000 a year
7 days ago

Benefits

Paid holidays
Loan repayment program
Disability insurance
Health insurance
401(k)
Tuition reimbursement
Paid time off
Family leave
Employee assistance program
Gym membership
Volunteer time off

Qualifications

Data interpretation
Business operations

Full Job Description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

Make it human. We care about the people that make up our customers, colleagues, and communities.
Make it about others. We do what’s best for our customers and collaborate to drive progress.
Make it happen. We work with intention toward a common purpose and forge ways forward together.
Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE
Senior Manager, Specialty Customer Care Teams

POSITION LOCATION

This position is available to Virginia residents as Richmond or Lynchburg, VA hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin.

A Hybrid schedule of both Remote and In-Office days would be required if you reside within 50 miles of a Genworth | CareScout office. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.

YOUR ROLE

As an Operations team member, you’ll play a crucial role in delivering world-class customer service and capabilities to our policyholders—now and in the future. As the Senior Manager, Specialty Customer Care Teams, you will play a critical role in delivering exceptional service experiences that strengthen customer relationships to our policyholders and business partners. Reporting to the Director, Specialty Customer Care Teams, you will serve as a leader of leaders, coaching and developing frontline managers responsible for Specialty and Licensed Customer Care teams. Once in role, this position will require licensing in all 50 states and Washington, D.C., with company-provided training to support the licensing process. You will drive operational excellence, talent development, customer-focused service delivery, and continuous improvement while supporting strategic priorities that enhance both customer and business outcomes.

WHAT YOU WILL BE DOING

Drive customer satisfaction and retention by ensuring a high-quality service experience across Client Services.
Partner with leadership to execute strategic initiatives that improve service performance, operational efficiency, and business results.
Lead and develop frontline leaders and team members, fostering a culture of accountability, engagement, collaboration, and continuous improvement.
Translate key data, trends, and business insights into clear recommendations that inform senior leadership decisions and drive meaningful operational outcomes.
Support the successful implementation of business changes, process enhancements, and technology solutions that improve operational outcomes.
Establish clear performance expectations and coach leaders to achieve service, quality, productivity, sales, and customer satisfaction goals.
Monitor and manage key operational metrics, ensuring performance objectives are consistently met or exceeded.
Oversee workforce planning, staffing, training, onboarding, and employee development activities within assigned areas.
Evaluate operational processes and customer journeys to identify opportunities for continuous improvement and efficiency gains.
Partner with Quality, Training, Workforce Management, Operations Support, and other cross-functional teams to drive performance outcomes.
Utilize contact center technologies and CRM platforms to improve team effectiveness, operational efficiency, and customer experience.

WHAT YOU BRING

7+ years of leadership experience in customer service, sales, operations, contact center, or related customer-facing environments.
3+ years of experience leading managers, supervisors, or team leaders.
Bachelor’s Degree or equivalent combination of education and experience.
Demonstrated ability to achieve results through others while effectively managing operational performance.
Strong analytical, problem-solving, and decision-making skills.
Experience using metrics and data to drive business decisions and performance improvements.
Excellent communication, presentation, and interpersonal skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

NICE TO HAVE

Experience supporting insurance, healthcare, financial services, or other regulated industries.
Experience in sales or sales-support environments.
Experience leading both customer service and sales-focused teams.
Knowledge of contact center operations, workforce management, quality assurance, and performance management practices.
Experience with AWS Connect, Salesforce, or similar contact center and CRM platforms.
MBA or other advanced degree.
Professional certifications in leadership, operations, customer experience, project management, or continuous improvement disciplines.

EMPLOYEE BENEFITS & WELL-BEING

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long-Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services

ADDITIONAL INFORMATION

National Range: $89,400 to $139,000

High-Cost Range (includes New York): $111,800 to $173,000

Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.

At this time, Genworth will not sponsor a new applicant for employment authorization for this position.

Apply Now

Refine Your Search

client services manager jobs in virginia

Senior Manager, Specialty Customer Care Teams

Government and Public Sector - AI & Data - GenAI Senior Developer

Licensed Clinical Lead (LCSW, LMFT, LPCC, LMHC) - Growth & Area Expansion

Personal Insurance Account Manager

Technical Engineering Lead

ISP/OSP Business Development Manager

Bilingual Mental Health Clinician

Estimator/Pre-construction Manager

Manager of Forensic Services - 5 yrs exp required

Pre-Litigation Attorney - Personal Injury

Firm Administrator

Project Manager

$1500 Sign on Bonus Substance Abuse Counselor

Personal Insurance Account Manager

Manager, National Sales Training and Development

Sub Investigator

Regional Private Duty Home Care Director (RN)

Licensed Mental Health Professional (LMHP) - (FT, PT, Pool/PRN, Days)

Construction Project Manager for Residential Homes

Insurance Sales Agent - Heathsville

I want to receive the latest job alert for client services manager in virginia

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