Top 3748 Complaints manager Jobs in Virginia

Service Manager
Pohanka Chevrolet —Chantilly, VA
- $165,000 - $200,000 a year
- Weekends as needed
- Dealership
- 5 years
- US work authorization
- Health savings account
- Disability insurance
Quick Apply
Quality Assurance Manager
Sunshine Mills, Inc. —Halifax, VA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Team management
- Health insurance
- Dental insurance
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Classification Case Manager
Albemarle-Charlottesville Regional Jail —Charlottesville, VA
- $26.23 - $29.88 an hour
- Full-time
- CPR Certification
- Experience working with individuals with disabilities
- Basic math
- Health savings account
- Health insurance
Property Manager
Dominion Realty Partners —Richmond, VA
- $70,000 - $75,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Regional Property Manager - Base Salary + Bonus Potential
Confidential —Richmond, VA
- $100,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid holidays
- Disability insurance
Quick Apply
11d
Outbound Call Center Rep
CVS Health —Virginia
- $15.00 - $26.93 an hour
- Full-time
- Remote
- Background check
- HIPAA
- High school diploma or GED
- Paid training
- Employee stock purchase plan
Operations Manager - Client Services & Dispatch
Excel Courier —Ashburn, VA
- $98,040 - $144,840 a year
- Full-time
- Background check
- 5 years
- Pass drug screening
- Health savings account
- Health insurance
2d
Assistant Property Manager - Multifamily
Confidential —Richmond, VA
- $55,000 - $60,000 a year
- Full-time
- Background check
- Spanish
- Management
- Paid holidays
- Health insurance
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Senior Property Manager
Beacon Communities LLC —Richmond, VA
- $88,000 - $93,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 3 years
- Health savings account
- Paid holidays
Quick Apply
9d
Community Manager - Indigo 19 (Virginia Beach, VA)
Greystar Real Estate Partners LLC —Virginia
- $72,000 - $75,000 a year
- Email
- Sales
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
11d
Property Manager
Belvoir Square - McKinney Properties —Fairfax, VA
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Disability insurance
8d
Property Manager
McKinney Properties —Fort Belvoir, VA
- $85,000 - $95,000 a year
- Full-time
- Microsoft Word
- Background check
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
8d
Reports and Analysis Support (Located in Qatar)
Parsons —Virginia
- $74,800 - $130,900 a year
- Holidays
- Mid-level
- Office
- Databases
- Wellness program
- Paid holidays
Center Operations Manager 1
Octapharma —Lynchburg, VA
- Extended hours
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health savings account
10d
Community Manager - Student Living
Greystar Real Estate Partners LLC —Arlington, VA
- $96,000 - $100,000 a year
- Email
- Word processing
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Front Desk Manager
Peraton —Herndon, VA
- $66,000 - $106,000 a year
- 5 years
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Community Manager - Richmond, VA
Greystar Real Estate Partners LLC —Richmond, VA
- $90,000 - $95,000 a year
- Email
- Sales
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
Regional Director of Operations
Tharaldson Hospitality —Springfield, VA
- $120,000 - $130,000 a year
- Weekends as needed
- Sales
- Computer literacy
- Hotel
- Profit sharing
- Health insurance
Quick Apply
Supervisor, Patient Lodging and Support Services
University of Virginia —Charlottesville, VA
- $22.39 - $44.79 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Director of Restaurants
Marriott International, Inc —Arlington, VA
- $100,000 - $133,000 a year
- Full-time
- Bar
- Hotel
- High school diploma or GED

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Service Manager

Pohanka Chevrolet
Chantilly, VA

Quick Apply

Job Details

Full-time
$165,000 - $200,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Opportunities for advancement
Flexible schedule
Life insurance
Referral program

Qualifications

Customer communication
Managing teams in a customer support role
Workflow management (operations management method)
Service scheduling
Client inquiry handling
Team scheduling
Auto service management
Frontline customer support management
Warranty issues management
Computer skills
Dealership experience
General management

Full Job Description

Job Overview:

Pohanka Chevrolet is a reputable automotive dealership committed to delivering exceptional service and customer satisfaction. We take pride in our team of skilled professionals who work together to provide outstanding automotive service experience. As our business continues to grow, we are seeking a highly motivated and customer-oriented individual to join our team as the Service Manager.

As the Service Manager, you will play a pivotal role in supporting the daily operations of our automotive service department. You will work closely with the Service Director and collaborate with the service team to ensure efficient and high-quality service delivery. Your primary responsibility will be to provide exceptional leadership, outstanding customer service, assist in managing workflow, and maintain a smooth service process.

Responsibilities:

Ensure customers have a positive dealership experience.
Ensure exceptional customer service throughout the service process, managing department expectations and satisfaction.
Collaborate with the service team to resolve any customer complaints or issues promptly and effectively.
Organize and coordinate the daily workflow of the service department.
Assist in managing and resolving scheduling conflicts or other operational challenges.
Develop and oversee the overall service process, ensuring compliance with company policies and standards.
Manage and hire technicians and service advisors.
Collaborate with technicians, advisors, and other service staff to maintain a smooth and efficient service workflow.
Maintain accurate records of service orders, invoices, and customer information in the database.
Conduct regular audits to ensure service quality, adherence to procedures, and timely completion of tasks.
Foster a positive and collaborative team environment, promoting effective communication and teamwork.
Adhere to all safety protocols and ensure a clean and organized work environment.
Adhere to all manufacturer guidelines as it pertains to warranty procedures and repairs.

Qualifications and Requirements:

Absolutely must have previous Automotive Dealership experience in a Service Manager or Director’s role.
Must have a minimum of 15 years experience in an Automotive Dealership, minimum of 5 years in management is required.
General Motors experience is strongly prefered.
Exceptionally strong background in leadership experience is an absolute must.
Strong customer service skills with the ability to handle customer inquiries and complaints professionally.
Excellent organizational and time management skills with the ability to prioritize tasks effectively.
Solid understanding of automotive service processes, including service scheduling and workflow management.
Exceptional understanding of automotive service warranty & extended warranty, including policies & procedures, guidelines, claims submission, etc..
Proficient computer skills with experience in using service management software and databases.
Strong communication and interpersonal skills to effectively collaborate with team members and customers.
Ability to thrive in a fast-paced and dynamic work environment.
Attention to detail and commitment to maintaining high service quality standards.

Why Work Here:

Competitive compensation
Schedule flexibility
A culture that values collaboration and innovation
A Supportive and inclusive work environment
Employee Recognition Programs
Opportunities for Advancement
Team Environment
Company Sponsored Events
Team Bonding Events
Performance Bonus
Professional Development
Military Friendly Employer

Benefits and Perks: We strive to offer amenities, events, and community outreach opportunities that support the local communities we serve as well as the growth of our teams. Some of the benefits you can expect when you join include:

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Company Paid life insurance, short-term and long-term disability.
FSA (Flexible Spending Account)
Paid Time Off
401K with Match

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 22 dealerships throughout Northern Virginia, Maryland, and Washington DC. and Texas. Established in 1919, the Pohanka Automotive Group was founded based on a set of firm beliefs – making it easy for the customer and the team member, delivering excellent customer service and establishing long-term relationships. Throughout the decades, Our Pohanka Community Outreach partners with over 1,200 local organizations, contributing more than 2 million dollars annually. Are you ready to join our Team?

The Pohanka Automotive Group has won many awards including the Time Magazine National Quality Dealer Award, the Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service, and commitment to the industry, the community and the nation, and the Distinguished Service Citation from the Automotive Hall of Fame. Pohanka is the only dealership group to have received all three of these awards. We're interested in helping your career and adding to your resume because we know that better employees lead to happier customers! Add to your experience, develop your skill set and realize your potential with our team.

Job Type: Full-time

Pay: $165,000.00 - $200,000.00 per year

Benefits:

401(k)
Flexible schedule
Health savings account
Professional development assistance
Referral program

Shift:

Day shift
Evening shift

Work Days:

Weekends as needed

Experience:

Automotive Service Manager: 10 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

complaints manager jobs in virginia

Service Manager

Quality Assurance Manager

Classification Case Manager

Property Manager

Regional Property Manager - Base Salary + Bonus Potential

Outbound Call Center Rep

Operations Manager - Client Services & Dispatch

Assistant Property Manager - Multifamily

Senior Property Manager

Community Manager - Indigo 19 (Virginia Beach, VA)

Property Manager

Property Manager

Reports and Analysis Support (Located in Qatar)

Center Operations Manager 1

Community Manager - Student Living

Front Desk Manager

Community Manager - Richmond, VA

Regional Director of Operations

Supervisor, Patient Lodging and Support Services

Director of Restaurants

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