Top 345 Customer care manager Jobs in Virginia

Customer Account Manager (Remote opportunity)
Nestlé USA —Arlington, VA
- $120,000 - $160,000 a year
- Remote
- Bachelor's degree
- Contracts
- Senior level
- Health insurance
- 401(k) matching
Manager, Customer Support (Remote)
Neumo Holdings LLC —Centreville, VA
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
6d
Customer Success Account Manager - Signature - Richmond, VA
UPS —Richmond, VA
- $61,620 - $107,880 a year
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Health savings account
- AD&D insurance
Customer Service Manager
Hampton Roads Transit —Norfolk, VA
- $79,946 - $103,929 a year
- Weekends as needed
- Sales
- Marketing
- Writing skills
Customer Service Manager
SSI Diagnostica Group —Blacksburg, VA
- $80,000 a year
- Monday to Friday
- Remote
- Microsoft Outlook
- 5 years
- Bachelor's degree
- Paid time off
Customer Solutions Manager , NAMER Scale
Amazon Web Services, Inc. —Arlington, VA
- $131,300 - $177,600 a year
- Full-time
- 5 years
- Writing skills
- AWS
- AD&D insurance
- Health insurance
Senior Manager, Specialty Customer Care Teams
Genworth —Lynchburg, VA
- $89,400 - $173,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Analysis skills
- Paid holidays
- Loan repayment program
4d
Customer Success Operations Manager
Meazure Learning —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Customer Success Operations Manager
ProctorU Inc. —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Quick Apply
Customer Solutions Manager, Small and Medium Business (Scale CSM), NAMER Scale CSM
Amazon Web Services, Inc. —Arlington, VA
- $131,300 - $195,400 a year
- Full-time
- 5 years
- Writing skills
- AWS
- AD&D insurance
- Health insurance
Associate Customer Success Manager, Scale
Expel —Herndon, VA
- $73,500 - $106,600 a year
- Remote
- Mid-level
- US work authorization
- Leadership
- Parental leave
Quick Apply
Client Experience Manager, Pharmacy Benefits Management
CVS Health —Virginia
- $46,988 - $122,400 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
10d
Operations Manager - Federal Customer
Dell Technologies —McLean, VA
- $160,820 - $208,120 a year
- Full-time
- PMP
- Senior level
- Leadership
6d
Customer Success Manager
Everfox —Herndon, VA
- $93,400 - $127,900 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Office
- Paid time off
- 401(k) matching
Customer Success Manager, US ( NAVY / USMC)
Dataminr —Arlington, VA
- $91,886 - $135,429 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Travel
- Paid time off
- Professional development assistance
Remote Facility Maintenance Customer Service Account Manager
Allied National Services —Virginia Beach, VA
- Full-time
- Remote
- Mid-level
- Military encouraged
- Organizational skills
- Opportunities for advancement
Quick Apply
Customer Onboarding Manager
ID.me —McLean, VA
- $175,000 - $205,000 a year
- Full-time
- Google Workspace
- Customer service
- 5 years
Quick Apply
Senior Customer Success Manager , Consumables, Health & Personal Care
Amazon.com Services LLC - A57 —Arlington, VA
- $80,000 - $154,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
12d
Customer Success Manager, Scale
Expel —Herndon, VA
- $93,900 - $136,200 a year
- Remote
- System design
- US work authorization
- Senior level
- Parental leave
Quick Apply
Customer Success Manager
IOTAP Inc. —Reston, VA
- Full-time
- Remote
- Mid-level
- Analysis skills
- Project management
Quick Apply

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Customer Account Manager (Remote opportunity)

Nestlé USA -
Arlington, VA

Apply Now

Job Details

$120,000 - $160,000 a year

Benefits

Health insurance
401(k) matching

Qualifications

Sales proposal development
Program management
Proposal writing
Food and beverage industry expertise
Contracts
Corporate sales environment
Request for proposal
Financial acumen
Marketing
Terms and conditions negotiation

Full Job Description

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

This role will be primarily focused on effectively managing, retaining, and driving growth within our existing and new corporate business partner relationships Utilizing Nestle Out of Home’s robust portfolio of brands, we are seeking an experienced and accomplished, executive salesperson to establish, manage, grow and retain high value, brand accretive, mutually beneficial partnership across a breadth of customer channels including but not limited to: Healthcare, Higher Education, Corporate Dining, Hospitality, Recreation, Travel & Community Living.

In this role, you will be responsible for effectively managing key relationships with multiple partners within assigned channels. Additionally, you will play a crucial role in prospecting and onboarding new clients to expand our business reach. As the primary relationship owner for these accounts, you will oversee contract management, program development, and expansion initiatives. Collaboration with field sales teams and engagement with all business and support functions within Nestle Coffee Partners will be essential to ensure seamless execution and success in this role.

Summary of Core Responsibilities & Qualifications

Strategic Partnership Leadership

Establish and cultivate executive-level relationships with decision makers in assigned accounts
Build effective proposals based on customer needs, consumer insights, and customer decision criteria leveraging a storytelling approach
Create and execute strategic joint business planning and reporting for both business partners and internal stakeholders
Source and analyze insights and analytics to drive business decisions
Acquire in-depth knowledge and expertise in customer channels to become a trusted subject matter expert

Deal Making

Generate, manage and execute complex and high impact partnership contracts and programs with both existing and potential new business partners
Conduct thorough cost benefit analyses of high-value partnerships to assess their potential value.
Strong executive presence and maturity

Cross-Functional Collaboration & Program Management

Lead teams and work across marketing, category, digital, finance, and field sales to analyze business performance and shape initiatives that can be implemented successfully across system
Direct new program implementation and national account rollouts; ensuring alignment with enterprise priorities and objectives
Act as a representative for both the customer and the company when engaging with internal and external key stakeholders

Summary of Requirements: Ideal Candidate will have

4-year Bachelor’s degree
Direct B2B sales or general management at Fortune 500 companies, premium/luxury brands, food & beverage (8+years)
National program management (3+ years)
Complex contract negotiations (3+ years)
Foundational financial acumen
Functional knowledge of marketing, operations, finance, and competitive strategy
Ability to adapt strategies, plans, and thrive in ambiguous environment
Functional knowledge of Request for Proposal (RFP) processes and proposal submissions
Skilled at simplifying complicated material to communicate in a concise and effective way

The approximate annual pay range for this position is $120,000 to $160,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at Nestle in the US Benefits | Nestlé Careers

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 409975

Apply Now

Refine Your Search

customer care manager jobs in virginia

Customer Account Manager (Remote opportunity)

Manager, Customer Support (Remote)

Customer Success Account Manager - Signature - Richmond, VA

Customer Service Manager

Customer Service Manager

Customer Solutions Manager , NAMER Scale

Senior Manager, Specialty Customer Care Teams

Customer Success Operations Manager

Customer Success Operations Manager

Customer Solutions Manager, Small and Medium Business (Scale CSM), NAMER Scale CSM

Associate Customer Success Manager, Scale

Client Experience Manager, Pharmacy Benefits Management

Operations Manager - Federal Customer

Customer Success Manager

Customer Success Manager, US ( NAVY / USMC)

Remote Facility Maintenance Customer Service Account Manager

Customer Onboarding Manager

Senior Customer Success Manager , Consumables, Health & Personal Care

Customer Success Manager, Scale

Customer Success Manager

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