Top 2030 Customer success specialist Jobs in Virginia

Customer Success Specialist
Zoomph —Reston, VA
- $60,000 - $65,000 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Analysis skills
Quick Apply
Customer Solutions Specialist (Second Shift)
AWeber —Richmond, VA
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Customer Success Specialist
YELLOW DOG SOFTWARE LLC —Norfolk, VA
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Communication skills
Quick Apply
Senior Claim Benefit Specialist - Remote
CVS Health —Virginia
- $18.50 - $42.35 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Mentoring
- Health insurance
- Dental insurance
8d
Mission Operations Specialist (Program)
Saronic Technologies —Virginia Beach, VA
- Full-time
- Engineering
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
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Workplace Assistant
Saronic Technologies —Virginia Beach, VA
- Full-time
- Office
- Administrative experience
- Organizational skills
- Paid parental leave
- Paid holidays
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BioPharma Sales Rep – Entry/Exp.
Immune Biopharma —Richmond, VA
- $83,145 - $121,680 a year
- Online Application
- No travel
- Leadership
- Communication skills
Quick Apply
Configuration Management Specialist
Agile Defense —Quantico, VA
- Monday to Friday
- Microsoft Access
- Ability to walk for extended periods
- Writing skills
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Sales Detail Rep – Pharmaceutical
Immune Biopharma —Arlington, VA
- $87,090 - $116,890 a year
- Online Application
- Mid-level
- No travel
- Leadership
Quick Apply
Helpdesk Specialist
Agile Defense —Quantico, VA
- On call
- Office
- Windows
- Ability to climb stairs
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Mission Operations Specialist, Training
Saronic Technologies —Virginia Beach, VA
- Full-time
- Classroom
- Up to 50% travel
- Construction site
- Paid parental leave
- Paid holidays
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Training Site Technician
Saronic Technologies —Virginia Beach, VA
- Full-time
- Classroom
- Mid-level
- Associate's degree
- Paid parental leave
- Paid holidays
Quick Apply
Unified Communications Specialist
Agile Defense —Quantico, VA
- 7 years
- Customer service
- Ability to walk for extended periods
Quick Apply
Pre-Sales Engineer
Sine Engineering —Fredericksburg, VA
- Full-time
- Mid-level
- Assembly
- Analysis skills
- Health insurance
- 401(k)
Quick Apply
Data Center Manager, DCC Communities
Amazon Data Services, Inc. —Woodford, VA
- $78,400 - $137,300 a year
- Full-time
- Computer science
- Up to 50% travel
- Analysis skills
- AD&D insurance
- Health insurance
6d
Data Center Manager, DCC Communities
Amazon Data Services, Inc. —Mineral, VA
- $78,400 - $137,300 a year
- Full-time
- Computer science
- Up to 50% travel
- Analysis skills
- AD&D insurance
- Health insurance
6d
Data Center Manager, DCC Communities
Amazon Data Services, Inc. —Mineral, VA
- $78,400 - $137,300 a year
- Full-time
- Computer science
- Up to 50% travel
- Analysis skills
- AD&D insurance
- Health insurance
6d
Clinical Specialist-Virginia Beach, VA
PROCEPT BioRobotics Corporation —Richmond, VA
- $108,000 a year
- Full-time
- Surgery
- Customer service
- Bachelor's degree
- Opportunities for advancement
Quick Apply
14d
Resident Relations & Leasing Specialist
Boyd Community Management LLC —Staunton, VA
- $18 - $20 an hour
- Full-time
- Residential
- Conflict management
- In-person
- Health savings account
- Paid holidays
Quick Apply
3d
Sales Detail Rep – Pharmaceutical
Immune Biopharma —Charlottesville, VA
- $87,090 - $116,890 a year
- Online Application
- Mid-level
- No travel
- Leadership
Quick Apply

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Customer Success Specialist

Zoomph
Reston, VA

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Qualifications

Managing customer accounts
Customer relationship building
Managing clients in a customer support role
Customer support ticket management
Customer support
Technical Proficiency

Full Job Description

The Customer Success Specialist at Zoomph will play a key role in ensuring our clients receive exceptional support and service. This role involves providing frontline support to clients, managing support tickets, and collaborating closely with the Account Management and Product teams to resolve issues efficiently. The Customer Success Specialist will be responsible for addressing client inquiries, troubleshooting technical issues, and maintaining a high standard of customer satisfaction. This position is ideal for someone with strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer service.

Major Responsibilities:

Advanced Client Support and Technical Issue Resolution:

Provide expert-level support to clients by identifying and resolving complex technical issues, performing in-depth troubleshooting, and creating and delivering tailored solutions.
Create and develop customized responses and perform advanced platform configurations for specific client use cases, ensuring precise alignment with customer needs.
Collaborate with the Accounts team to lead and develop initiatives for providing in-depth platform insights through custom reports, data exports and data analysis for key accounts, as requested by the Account team.

Cross-functional Task Management and Collaboration:

Collaborate with Account Management, Product, and Engineering to streamline the resolution of high-impact issues.
Participate in strategic planning sessions to prioritize product improvements based on data analysis from recurring customer feedback, collaborating with the Product Team, Account team and other stakeholders to proactively address and mitigate potential issues.
Mentor and train team members and act as a point of escalation for complex client issues, ensuring that support standards are maintained across the team.

Client Education:

Lead and develop the creation and continuous improvement of support documentation, including FAQs, guides, and video tutorials, to empower clients in using Zoomph’s platform effectively and efficiently.
Conduct client calls, onboarding sessions, providing personalized guidance to help clients leverage Zoomph’s features for maximum benefit in partnership with account management
Actively solicits client feedback, tracking insights and sharing data with internal stakeholders to influence product development, refine support strategies, and promote customer success initiatives.

Process Development & Improvements:

Lead process improvement projects aimed at increasing support efficiency and customer satisfaction, including the automation of repetitive tasks and refinement of escalation protocols.
Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights for improving team performance and optimizing client interactions.
Stays abreast on industry standards and best practices, implementing new strategies and tools to enhance the customer support function.

Qualifications:

BS Degree or equivalent experience
Experience: 1-3 years of experience in a customer support role within a SaaS or technology-driven environment, with demonstrated success in handling complex technical issues and managing customer relationships.
Technical Proficiency: Advanced proficiency with CRM and support ticketing systems (e.g., Hubspot), as well as familiarity with Excel, XML, JSON or similar data query languages to extract and analyze customer data.
Analytical Skills: Strong problem-solving abilities with a data-driven approach to identifying, tracking, and resolving customer issues efficiently.
Leadership & Communication: Excellent verbal and written communication skills, with experience leading client-facing projects and training sessions.
Process Optimization: Proven ability to evaluate and optimize workflows, implement process improvements, and contribute to team efficiency and performance goals.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are authorized to hire in the following states:

Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Missouri, New York, North Carolina, South Carolina, Tennessee, Texas, and Virginia.

Zoomph EEO Statement:

“We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and applicant feel welcome. Zoomph is committed to providing a workplace free from discrimination or harassment. We expect every member of the Zoomph community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees and prohibit all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.”

Quick Apply

Refine Your Search

customer success specialist jobs in virginia

Customer Success Specialist

Customer Solutions Specialist (Second Shift)

Customer Success Specialist

Senior Claim Benefit Specialist - Remote

Mission Operations Specialist (Program)

Workplace Assistant

BioPharma Sales Rep – Entry/Exp.

Configuration Management Specialist

Sales Detail Rep – Pharmaceutical

Helpdesk Specialist

Mission Operations Specialist, Training

Training Site Technician

Unified Communications Specialist

Pre-Sales Engineer

Data Center Manager, DCC Communities

Data Center Manager, DCC Communities

Data Center Manager, DCC Communities

Clinical Specialist-Virginia Beach, VA

Resident Relations & Leasing Specialist

Sales Detail Rep – Pharmaceutical

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