Top 63 Customer support coordinator Jobs in Virginia

Customer Relations - Coordinator II
CarMax Auto Superstores, Inc. —Henrico, VA
- $18.10 - $25.30 an hour
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
- Paid jury duty
- Paid holidays
Quick Apply
4d
After Sales Service Coordinator
Busch Vacuum Solutions —Virginia Beach, VA
- Urgently hiring
- 5 years
- ERP systems
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Scheduling Coordinator
Maxim Healthcare —Glen Allen, VA
- $22 - $25 an hour
- Full-time
- Office
- High school diploma or GED
- 1 year
- Profit sharing
- Commuter assistance
Quick Apply
Branch Coordinator - TELEWORK
Apria Healthcare LLC —Hampton, VA
- $16.66 - $20.97 an hour
- Full-time
- Remote
- Background check
- Computer literacy
- Basic math
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Membership Coordinator
American Institute of Aeronautics and Astronautics —Reston, VA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Customer Relations Coordinator - AutoNation Honda Dulles
AutoNation —Sterling, VA
- $25 an hour
- Full-time
- Dealership
- Mid-level
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
13d
Customer Account Coordinator
Georgia-Pacific —Ridgeway, VA
- Monday to Friday
- ERP systems
- Pass drug screening
- Mid-level
- Health savings account
- AD&D insurance
Membership Coordinator
The Ford Agency —Arlington, VA
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
Customer Relations Coordinator
Team Fishel —Hartfield, VA
- $22 - $25 an hour
- Computer literacy
- High school diploma or GED
- Organizational skills
- Profit sharing
- Wellness program
Customer Service Coordinator
Arconic —Harrisonburg, VA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Dental insurance
- Paid time off
Fleet Customer Service Coordinator
Performance Food Group —Richmond, VA
- $17 - $28 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
10d
Customer Care Coordinator
Jushi —Alexandria, VA
- Full-time
- Spanish
- Computer literacy
- Research
- Paid holidays
- Disability insurance
Quick Apply
9d
Customer Relations - Coordinator II
CarMax —Richmond, VA
- $18.10 - $25.30 an hour
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
- Paid jury duty
- Paid holidays
12d
Intake Coordinator
Don Shaw Law, PLLC —Woodbridge, VA
- $22 - $26 an hour
- Full-time
- Spanish
- Mid-level
- Office
- Dental insurance
- Paid time off
Customer Service Coordinator
B&F Ceramics Design Showroom, Inc. —Fredericksburg, VA
- $20 - $21 an hour
- Full-time
- Mid-level
- Office
- Organizational skills
- Health insurance
- 401(k)
Quick Apply
Service Estimate Coordinator
Vector Security, Inc. —Gainesville, VA
- $21.97 an hour
- Remote
- Research
- High school diploma or GED
- Analysis skills
- AD&D insurance
- Disability insurance
Personal Lines Account Coordinator - Processing (Atlantic Region)
NFP Corp —Onancock, VA
- $32,000 - $45,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Word processing
- Writing skills
- Paid holidays
- Paid time off
5d
Senior Service Accounts Coordinator
Vector Security, Inc. —Gainesville, VA
- Remote
- High school diploma or GED
- Analysis skills
- Travel
- Health savings account
- AD&D insurance
McGeorge Toyota - Call Center Associate BDC Appointment Coordinator
McGeorge Toyota —Henrico, VA
- Bilingual
- Pass drug screening
- High school diploma or GED
Client Services Coordinator
Audacia Strategies —Arlington, VA
- Marketing
- Customer service
- Mid-level
Quick Apply

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Customer Relations - Coordinator II

CarMax Auto Superstores, Inc. -
Henrico, VA

Quick Apply

Job Details

Full-time
$18.10 - $25.30 an hour
4 days ago

Benefits

Paid jury duty
Paid holidays
Paid time off
401(k) matching
Opportunities for advancement

Qualifications

Managing clients in a customer support role
Bachelor's degree
Customer relationship management
Mentoring
Outbound calling
Team motivation (leadership skill)

Full Job Description

Want to join a company with a great culture and opportunities to advance your career? CarMax might be the place for you. CarMax is recognized as one of the Fortune 100 Best Companies to Work For with great pay and benefits, a 401k match, car discounts, and paid time off and paid leave.

Job title: Customer Relations - Coordinator II

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

Position Overview:

Want to take the next step in your career? Come join our team working in person at our Richmond headquarters! As a Coordinator II, Customer Relations, you will be the ultimate advocate for CarMax customers, ensuring every interaction reflects our commitment to integrity and excellence. In this role, you’ll manage escalated customer concerns, including high-risk and executive-level cases, while partnering with cross-functional teams such as Legal, Public Relations, Risk, and Accounting. You’ll exercise independent judgment to deliver innovative solutions, mentor peers, and lead through CarMax’s Iconic Issue Resolution strategy. This position requires exceptional communication skills and the ability to influence outcomes that protect our brand and create iconic customer experiences.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.

Role Responsibilities:

Deliver exceptional customer service through phone, social media, and written communication.
Thrive in a fast-paced environment and maintain high energy while supporting frequent customer interactions, including robust volume of in and outbound calls
Lead the Iconic Issue Resolution process by building genuine connections and understanding customer needs.
Act as a trusted brand ambassador, navigating escalated concerns to restore confidence and loyalty.
Collaborate across departments to ensure seamless resolutions and uphold CarMax quality standards.
Maintain accurate case documentation with detailed notes and next-step recommendations.
Mentor and guide associates, influencing creative solutions for complex customer situations.
Provide on-call support for urgent customer activity, including social media engagement.

Required Qualifications:

Demonstrated alignment with CarMax values: Do the Right Thing, Put People First, Win Together, Go for Greatness.
Bachelor’s degree or equivalent work experience.
2+ years of customer service experience, preferably in a customer-centric environment.
Ability to work a flexible schedule, including nights, and holidays.
Strong problem-solving skills with the ability to develop innovative solutions.
Proven ability to mentor, motivate, and influence others toward positive outcomes.
Excellent written and verbal communication skills for complex messaging across diverse audiences.

About CarMax:

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$18.10 - $25.30

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

161884

Pay: $18.10 - $25.30 per hour

Work Location: In person

Quick Apply

Refine Your Search

customer support coordinator jobs in virginia

Customer Relations - Coordinator II

After Sales Service Coordinator

Scheduling Coordinator

Branch Coordinator - TELEWORK

Membership Coordinator

Customer Relations Coordinator - AutoNation Honda Dulles

Customer Account Coordinator

Membership Coordinator

Customer Relations Coordinator

Customer Service Coordinator

Fleet Customer Service Coordinator

Customer Care Coordinator

Customer Relations - Coordinator II

Intake Coordinator

Customer Service Coordinator

Service Estimate Coordinator

Personal Lines Account Coordinator - Processing (Atlantic Region)

Senior Service Accounts Coordinator

McGeorge Toyota - Call Center Associate BDC Appointment Coordinator

Client Services Coordinator

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