Top 537 Incident manager Jobs in Virginia

Incident Manager
BAE Systems Inc. —Chantilly, VA
- $132,962 - $226,035 a year
- Full-time
- Analysis skills
- Senior level
- Leadership
- Health savings account
- Paid holidays
Incident Support Manager
Computer World Services —Ashburn, VA
- $95,000 - $145,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
Incident Manager I
Farfield Systems, Inc —Arlington, VA
- Full-time
- Bachelor of Science
- Research
- Mid-level
Senior Sitecore Developer
Riverside Hospital Services —Newport News, VA
- $85,800 - $117,975 a year
- Full-time
- Computer science
- Computer Science
- SQL
Quick Apply
Contract Monitor Interstate
Virginia Department of Transportation —Salem, VA
- Full-time
- CPR Certification
- Driver's License
- First Aid Certification
3d
Lead Senior Cloud Platform Engineer
Stanley Martin Homes, LLC —Reston, VA
- $191,700 - $212,600 a year
- 8 hour shift
- Continuous improvement
- Senior level
- Python
- Paid parental leave
- Health savings account
Quick Apply
Lead Senior Cloud Platform Engineer
Stanley Martin Homes, LLC —Reston, VA
- $191,700 - $212,600 a year
- 8 hour shift
- Continuous improvement
- Senior level
- Python
- Paid parental leave
- Health savings account
Quick Apply
INFLOW INFILTRATION MONITORING SPECIALIST - WASTEWATER
City of Newport News —Newport News, VA
- $46,382.54 - $71,235.51 a year
- Online Application
- Mid-level
- Residential
- CDL
- Health savings account
- Health insurance
Quick Apply
SIAM IT Operations Service Management (ITSM) Specialist
CACI —Chantilly, VA
- $103,800 - $218,100 a year
- Full-time
- 5 years
- SharePoint
- Senior level
- Health insurance
Incident Responder / Incident Response Specialist - AI Trainer
DataAnnotation —Annandale, VA
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Cyber Defense Incident Responder (Tier 2)
Resource Management Concepts, Inc. —Quantico, VA
- $120,000 - $130,000 a year
- 12 hour shift
- Mid-level
- Analysis skills
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Superintendent Maintenance
Virginia Department of Transportation —Crozet, VA
- Full-time
- Research
- Driver's License
- Organizational skills
Cybersecurity Operations Specialist -SIEM Services (Evergreen)
General Dynamics Information Technology —Springfield, VA
- $128,039 - $173,229 a year
- 6 years
- System design
- Mid-level
Principle Industrial Security Representative
Leidos —Reston, VA
- $105,300 - $190,350 a year
- Weekends as needed
- Microsoft Excel
- Customer service
- 11+ years
Senior Cloud Engineer
Leidos —Lorton, VA
- $107,900 - $195,050 a year
- Full-time
- DevOps
- Master's degree
- Bachelor's degree
14d
Active Directory / Exchange Specialist Mid
Leidos —Norfolk, VA
- Full-time
- Azure
- Military
- Mid-level
11d
Cloud Engineer
Leidos —Lorton, VA
- $87,100 - $157,450 a year
- Full-time
- DevOps
- Master's degree
- Bachelor's degree
9d
Senior Manager, Service Desk
Everfox —Herndon, VA
- $163,900 - $198,300 a year
- Email
- Hybrid work
- Computer Science
- Office
- Analysis skills
- Paid time off
- 401(k) matching
Incident Manager - III Night Shift
Farfield Systems, Inc —Arlington, VA
- Full-time
- 5 years
- Bachelor of Science
- Research
Disaster Response Operations - Reservist (On Call)
ICF —Reston, VA
- $67,355 - $114,503 a year
- Part-time
- Remote
- Microsoft Excel
- Military
- Analysis skills

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Incident Manager

BAE Systems Inc. -
Chantilly, VA

Apply Now

Job Details

Full-time
$132,962 - $226,035 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Dental insurance
401(k)
Paid time off
Paid military leave
Parental leave
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Project reporting
Incident management software
Performance Reporting
Visio
Management reporting
Productivity software
IAT
IAT Level II
Excel data analysis

Full Job Description

Job Description

BAE Systems, a top ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of War, the intelligence community, federal law enforcement officials, and troops deployed around the world. At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed.
We are looking for an Incident Manager to support an IC program delivering network support to the customer’s various wide area networks (WANs) and local area networks (LANs). This position will provide support to an enterprise level infrastructure across multiple classifications.

The Incident Manager responsibilities will include:

Analysis and reporting of incident trend data to identify and eliminate root causes.
Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT systems and infrastructure.
Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
Assisting with diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
Facilitating and coordinating technical meetings.
Facilitating postmortem investigations into high impact results.
Providing governance for root cause analysis between technical teams.
Production of statistics and reports to demonstrate performance of the Incident and Problem Management process.
Create and submit knowledge articles.
Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
Assign Incidents to appropriate Tier 2 Support Group.
Keep Incident tickets updated with a current status at agreed intervals.
Document troubleshooting steps and service restoration details.
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).
Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
Verify resolution with users and resolve Incidents in ITSM tool.
Escalate Major Incidents to the appropriate T2/3 Support Groups.
Point of contact for all Major Incidents.
Owns all Incidents throughout the lifecycle.

XYZ

Required Education, Experience, & Skills

Must have 10 years of experience that can be a combination of work history and education.
Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
Working knowledge of Service Now or similar IT Service Management (ITSM) products.
Intermediate-level knowledge of MS Office products Word, Excel, PowerPoint, and Visio.
Ability to represent the team and deliver status reports to internal and external leadership.
Excellent organizational and follow through skills.
Strong communication (written and verbal) skills.
Detail oriented with problem-solving skills.

Pay Information
Full-Time Salary Range: $132962 - $226035

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Apply Now

Refine Your Search

incident manager jobs in virginia

Incident Manager

Incident Support Manager

Incident Manager I

Senior Sitecore Developer

Contract Monitor Interstate

Lead Senior Cloud Platform Engineer

Lead Senior Cloud Platform Engineer

INFLOW INFILTRATION MONITORING SPECIALIST - WASTEWATER

SIAM IT Operations Service Management (ITSM) Specialist

Incident Responder / Incident Response Specialist - AI Trainer

Cyber Defense Incident Responder (Tier 2)

Superintendent Maintenance

Cybersecurity Operations Specialist -SIEM Services (Evergreen)

Principle Industrial Security Representative

Senior Cloud Engineer

Active Directory / Exchange Specialist Mid

Cloud Engineer

Senior Manager, Service Desk

Incident Manager - III Night Shift

Disaster Response Operations - Reservist (On Call)

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