Top 34895 Manager, customer account Jobs in Virginia

Real Time Management (Lead Contact Center Process Improvement Representative)
Genworth —Lynchburg, VA
- $52,700 - $96,000 a year
- Overtime
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Loan repayment program
Customer Account Manager (Remote opportunity)
Nestlé USA —Arlington, VA
- $120,000 - $160,000 a year
- Remote
- Bachelor's degree
- Contracts
- Senior level
- Health insurance
- 401(k) matching
SLED Account Manager
Nutanix —McLean, VA
- $201,600 - $302,400 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Paid time off
- Parental leave
Customer Success Account Manager - Signature - Richmond, VA
UPS —Richmond, VA
- $61,620 - $107,880 a year
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Health savings account
- AD&D insurance
Manager, Customer Account
Gate Group —Dulles, VA
- $80,000 - $85,000 a year
- Full-time
- Bilingual
- Mid-level
- Office
- Commuter assistance
- Disability insurance
13d
Manager, Call Center Operations
Mosaic Pharmacy —Sterling, VA
- $90,000 - $100,000 a year
- Weekends as needed
- Remote
- Background check
- Pass drug screening
- Travel
- Health savings account
- AD&D insurance
Customer Success Operations Manager
Meazure Learning —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Home Care Manager
Thrive at Home —Fairfax, VA
- Up to $100,000 a year
- Full-time
- Background check
- Management
- 5 years
- Health savings account
- Paid holidays
Quick Apply
Customer Success Manager
3E —Richmond, VA
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Account Manager, Healthcare
ID.me —McLean, VA
- $233,125 - $300,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Office
Quick Apply
Customer Support Lead
SteerBridge —Vienna, VA
- $100,000 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager
Nortek Air Solutions, LLC —Richmond, VA
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Client Experience Manager, Pharmacy Benefits Management
CVS Health —Virginia
- $46,988 - $122,400 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
1d
Enterprise Customer Success Manager
MariaDB plc —Richmond, VA
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Manager
MDW Associates —Virginia Beach, VA
- $90,000 - $150,000 a year
- Full-time
- Remote
- Oracle
- Computer Science
- Finance
- Disability insurance
- Dental insurance
Quick Apply
Civil Project Manager (Construction Administration) | Richmond/Herndon/Warrenton, VA| Bohler
Bohler —Richmond, VA
- Full-time
- Hybrid work
- Civil engineering
- 6 years
- Office
- Paid parental leave
- Paid holidays
5d
Chiropractor
Multi-Specialty HealthCare —Fredericksburg, VA
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Neurology
- In-person
- Paid training
- Health savings account
Quick Apply
13d
Business Line Manager – Temporary Electric
DPR Construction —Richmond, VA
- Full-time
- Office
- Ability to lift 50 pounds
- Supervising experience
Clinical Manager- RN- Home Health
Carilion Clinic —Roanoke, VA
- $98,155.20 - $157,040.00 a year
- Online Application
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Clinical Consultant - Footmaxx
FOOT LEVELERS INC —Roanoke, VA
- $45,000 - $50,000 a year
- Anatomy knowledge
- Word processing
- Research
- Health savings account
- Paid holidays
Quick Apply

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Real Time Management (Lead Contact Center Process Improvement Representative)

Genworth -
Lynchburg, VA

Apply Now

Job Details

Full-time
$52,700 - $96,000 a year

Benefits

Paid holidays
Loan repayment program
Disability insurance
Health insurance
401(k)
Tuition reimbursement
Paid time off
Family leave
Employee assistance program
Gym membership
Volunteer time off

Qualifications

Presentation software
Call center experience
Presentation creation
Analytics

Full Job Description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

Make it human. We care about the people that make up our customers, colleagues, and communities.
Make it about others. We do what’s best for our customers and collaborate to drive progress.
Make it happen. We work with intention toward a common purpose and forge ways forward together.
Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION
Real Time Management (Lead Contact Center Process Improvement Representative)

LOCATION

This position is available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin.

A Hybrid schedule of both Remote and In-Office days would be required if you reside within 50 miles of a Genworth | CareScout office with working hours targeting our core business hours of 9am-5pm EST.

YOUR ROLE
As an Operations team member, you’ll play a crucial role in delivering world-class customer service and capabilities to our policyholders—now and in the future.

What you will be doing

Real-time monitoring of queues across multiple lines of business
Analyze real-time call trends and make appropriate staffing adjustments
Provide real-time updates to call center management regarding queue management and performance
Provide regular and/or ad hoc reporting to call center management
Create and maintain reports
Coordinate appropriate allocation and availability of call center staff in order to achieve company goals
Recommend procedural and operational guideline changes to improve communications and efficiency
Make necessary adjustments to workforce management software to track the productivity of Call Center Agents
Plan and schedule off-phone events
Lead and provide updates in department meetings
Provide administrative support to the Call Center and Call Center Management Staff
Perform other duties as assigned by management

What you bring

Minimum of two years of call center experience
Experience with call center tools such as Amazon, Verint, CMS or IEX
Strong analytical and problem-solving skills
Excellent planning and time management skills
Excellent verbal/written communication skills
Intermediate expertise in Excel and PowerPoint
Ability to work flexible hours 7AM – 8 PM including extended nights and/or weekends and overtime as needed

Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services

ADDITIONAL INFORMATION

National Range: $52,700- $76,000

High- Cost Range (includes New York): $65,900- 96,000

Disclaimer: This role is aligned to a national market- based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job- related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is baed on individual and company performance and is not guaranteed.

This role is not eligible for employment visa sponsorship.

Apply Now

Refine Your Search

manager, customer account jobs in virginia

Real Time Management (Lead Contact Center Process Improvement Representative)

Customer Account Manager (Remote opportunity)

SLED Account Manager

Customer Success Account Manager - Signature - Richmond, VA

Manager, Customer Account

Manager, Call Center Operations

Customer Success Operations Manager

Home Care Manager

Customer Success Manager

Account Manager, Healthcare

Customer Support Lead

Customer Success Manager

Client Experience Manager, Pharmacy Benefits Management

Enterprise Customer Success Manager

Helpdesk Manager

Civil Project Manager (Construction Administration) | Richmond/Herndon/Warrenton, VA| Bohler

Chiropractor

Business Line Manager – Temporary Electric

Clinical Manager- RN- Home Health

Clinical Consultant - Footmaxx

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