What We Need
Corpay is looking to hire a Payment Processor II within our Paymerang division. This position falls under our Corporate Payments line of business and is located in Richmond, VA. In this role, you will be The Payment Processor II who assists in the payment automation process through daily interaction (inbound and outbound) with suppliers of Corpay customers to resolve unprocessed payments. The Open Card team is responsible for placing calls on our customer’s behalf to report unprocessed payments and assist with payment completion. This position requires excellent attention to detail, multitasking ability, and advanced phone and customer service skills. You will report directly to the Operations Manager and regularly collaborate with other internal departments.
How We Work
As a Payment Processor II, you will be expected to work in a hybrid environment.
- Assigned workspace in Richmond office:
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Supporting customers (and suppliers) through outbound and inbound phone calls to resolve unprocessed or unsettled transactions.
- Educating suppliers on payment processes.
- Manage escalated issues, including misapplied payments and complex payment scenarios.
- Verifying contact information and remit-to information for processing of electronic payments. Accurately enter information into the database.
- Maintaining accurate notes of supplier contact and reach-out attempts.
- Working closely with the Recovery team to coordinate refunds and reissues.
- Conduct training with new hires.
- Adhering to strict compliance procedures and maintain confidentiality related to the position.
- Performing miscellaneous projects and duties as assigned.
Qualifications & Skills
- High school education or equivalent required. College coursework preferred.
- Minimum of one year of customer service or data entry with customer contact experience.
- Intermediate computer skills, and intermediate level of experience with Microsoft Word, Excel, and Outlook required.
- Skills in Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services.
- Active Listening and Speaking— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Talking to others to convey information and procedures effectively.
- Data Entry and Verification — Ability to accurately record, verify, audit, and follow-up on data within specified time frames.
- Administrative — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records in a database, and other office procedures and terminology. Technology— Knowledge of computer hardware and software, including applications and data-driven tools. Ability to learn Corpay systems and software. Use of database products, CRM software (Salesforce), ticketing software (Zendesk), fax and phone systems. Service Orientation and Social
Benefits & Perks
- Comprehensive health benefits package from your first day of employment, covering health, dental, vision, paramedical benefits, and Employee Assistance Program.
- RRSP with company match
- Virtual fitness classes offered company-wide
- Paid time off, including statutory holidays, vacation, sick, personal, & volunteer time
- Employee discounts and perks
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Pay Transparency
The expected hourly range for this position is $18.00 - $18.50, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
