Top 19 Pharmacy operations manager Jobs in Virginia

Manager, Call Center Operations
Mosaic Pharmacy —Sterling, VA
- $90,000 - $100,000 a year
- Weekends as needed
- Remote
- Background check
- Pass drug screening
- Travel
- Health savings account
- AD&D insurance
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Pharmacy Operations Manager and PIC
Carilion Clinic —Roanoke, VA
- $143,728.00 - $229,964.80 a year
- Online Application
- Hospital
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Manager Retail Operations (Cannabis Dispensary)
Ayr Wellness —Fredericksburg, VA
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
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Pharmacy Operations Manager
Walgreens —Alexandria, VA
- $22.50 - $31.00 an hour
- Weekends as needed
- English
- Mid-level
- High school diploma or GED
- Continuing education credits
- Health insurance
7d

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Certified Pharmacy Technician
lifetime pharmacy and compounding —Woodbridge, VA
Provide exceptional patient service by answering questions and addressing concerns regarding medications. In this role, you will play a vital part in ensuring…
From $20 an hour
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Part time Pharmacy Technician
Harris Teeter - Resume & Hiring Events —Williamsburg, VA
Provide excellent patient service by answering questions, clarifying medication instructions, and supporting medication administration processes.
$15.75 - $19.35 an hour
14d

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Pharmacy Operations Manager
Walgreens —Whitehall, OH
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Retirement Savings Plan (401(k)).
$22.50 - $31.00 an hour

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Manager, Call Center Operations

Mosaic Pharmacy -
Sterling, VA

Quick Apply

Job Details

Full-time
$90,000 - $100,000 a year

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Incident Escalation
Frontline customer support management
Team development
Schedule management
Key Performance Indicators
Call center management

Full Job Description

Manager, Call Center Operations

Mosaic Pharmacy Service

Fully Remote (US) • Patient Enrollment and Contact Center

Company Overview

Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.

RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.

How You'll Make a Difference

In this role, you will lead the team that serves as Mosaic's front door for medically complex seniors and their families, ensuring every interaction reflects the quality, compassion, and operational excellence our patients deserve.

Your work directly supports underserved seniors across the country, helping more of them get connected to the kind of pharmacy care that keeps them safer, healthier, and more independent at home.

What You'll Do

Oversee inbound and outbound call center operations across phone, digital, and chat channels.
Lead, coach, and develop Team Leads, setting clear performance expectations aligned to KPIs and enrollment goals.
Monitor call center performance against quality, productivity, and patient-experience metrics, and implement improvement plans where needed.
Manage staffing, queues, and coverage planning to ensure consistent, compliant service levels.
Serve as the escalation point for complex patient or staff issues.
Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated patient experience.
Support hiring, onboarding, and ongoing training activities for the team.
Drive continuous improvement initiatives across workflows, tools, and processes.
Prepare and present performance reports to leadership.

Compensation

The expected salary range for this position is $90k - $100k. This role is eligible for a 10% annual performance-based bonus. Actual compensation within the range is determined by factors including experience, skills, and internal equity.

Benefits

RxAnte offers a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include:

Medical, dental, and vision coverage with prescription benefits, with RxAnte paying 100% of the employee-only premium
A Health Savings Account with company contributions
A 401(k) retirement plan with an employer match
Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
An Employee Assistance Program and a benefits Customer Advocate service
Paid time off and paid company holidays
Company-provided laptop and phone to support remote work
Support for professional development and training

What We're Looking For
Required

3 or more years of progressive call center leadership experience, including leading Team Leads or supervisors.
Strong understanding of call center KPIs, workforce management, and operational metrics.
Excellent communication and leadership skills, with proven ability to develop and motivate frontline supervisors.
Demonstrated ability to operate independently, addressing situations head on with sound judgment and discernment about when to escalate or ask for help.
Dedicated, distraction free home working environment.
Ability to support occasional evening and weekend coverage as business needs require. May on occasion need to travel to Sterling, Virginia for team members and leadership presence.
Will report to the VP, Member Engagement
Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred

Healthcare, pharmacy, or insurance call center experience.
Experience leading a remote-first or hybrid call center team.

Conditions of Employment All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.

Equal Employment Opportunity

RxAnte, and subsidiary of Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Recruitment Fraud Notice

All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps.

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pharmacy operations manager jobs in virginia

Manager, Call Center Operations

Pharmacy Operations Manager and PIC

Manager Retail Operations (Cannabis Dispensary)

Pharmacy Operations Manager

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