Top 75 Senior it support Jobs in Virginia

Senior IT Customer Support
KBR —Alexandria, VA
- $96,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
3d
Senior IT Support Specialist
VarcoMac —Chantilly, VA
- $70,000 - $100,000 a year
- Full-time
- Azure
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Senior Managed IT Service Specialist
Swisslog —Newport News, VA
- $70,000 - $89,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Bachelor of Science
- Health savings account
- Health insurance
Quick Apply
Senior Lead Installation Technician
Leidos —Alexandria, VA
- $92,300 - $166,850 a year
- Full-time
- 5 years
- Master's degree
- High school diploma or GED
Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)
Deloitte —Arlington, VA
- $113,000 - $188,400 a year
- Full-time
- 3 years
- Bachelor's degree
- Travel
Support - Product Support Specialist
Aline —Virginia
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Senior Help Desk Technician II
Contact Government Services, LLC —Chantilly, VA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Senior IT Technical Support Analyst
Troutman Pepper Locke —Richmond, VA
- $70,000 - $90,000 a year
- Full-time
- Research
- Windows
- 3 years
10d
Senior End User Computing Support Engineer
Managed IT & Security Provider —Alexandria, VA
- $47.50 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Senior IT Customer Support Analyst, Desktop Support
KBR —Arlington, VA
- Full-time
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
3d
Sr. IT Support Specialist
PGLS —Arlington, VA
- Full-time
- Office
- Windows
- SharePoint
Quick Apply
4d
Senior Support Services Analyst, ComputerEase
Deltek, Inc. —Herndon, VA
- $59,000 - $70,250 a year
- Call employer
- Remote
- Mid-level
- Mentoring
- US work authorization
- Paid holidays
- Disability insurance
4d
Senior Accounting Support Services Analyst
Deltek, Inc. —Herndon, VA
- $59,000 - $104,250 a year
- Call employer
- Remote
- Mid-level
- Mentoring
- US work authorization
- Paid holidays
- Disability insurance
4d
Senior End User Technician
CACI —Arlington, VA
- $70,800 - $148,600 a year
- Full-time
- 6 years
- Organizational skills
- In-person
- Health insurance
Senior Help Desk Technician
Contact Government Services, LLC —Fairfax, VA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Senior IT Technician
TeamLogic IT Richmond —Richmond, VA
- $35 - $48 an hour
- Full-time
- Computer Science
- Windows
- Analysis skills
- Health insurance
- Paid time off
Quick Apply
Senior VIP Desktop Support Technician
KBR —Arlington, VA
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Health insurance
3d
Senior Help Desk Specialist
JCS Solutions LLC —Arlington, VA
- $70,000 - $94,000 a year
- Full-time
- 5 years
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
Helpdesk Support (Senior) - Tysons
Agil3 Technology Solutions (A3T) —Tysons, VA
- Full-time
- Computer science
- Computer Science
- Engineering
- Travel reimbursement
- Paid holidays
Senior IT Security Specialist
Capgemini Government Solutions LLC —McLean, VA
- $120,000 - $135,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
4d

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senior it support jobs near virginia

Senior IT Customer Support

KBR -
Alexandria, VA

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Job Details

Full-time
$96,000 - $135,000 a year
3 days ago

Qualifications

Technical support via phone
Texting/chatbox tools
Phone communication
Procedural guides
Remote access software
Developing technical user guides
IT department experience
Client interaction via phone calls

Full Job Description

Title:

Senior IT Customer Support

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

Why Join Us?

Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

KBR is seeking an experienced, detail-oriented Support Desk Analyst to join our technical operations team in Niceville, Florida. This role functions as a dedicated remote-triage and inbound service desk position based entirely within our local facility. It does not require localized floor walking or face-to-face desktop support at user desks; all infrastructure, software, and identity management issues are resolved via digital enterprise channels.

In addition to serving as a core technical resolver, the selected candidate will play an active role in service desk administration—monitoring unassigned queues, optimizing ticket routing, and managing incident communications during operational milestones.

II. Key Responsibilities & Typical Functions

Incident Communications & Notification Broadcasts: Serve as the primary author and communicator for customer-facing alerts. Draft, coordinate, and broadcast clear, non-technical notifications regarding scheduled maintenance windows as well as real-time updates during unexpected system outages.
Queue Management & SLA Monitoring: Actively track, assign, and route incoming tickets within the centralized queue. Perform routine audits of active records to systematically flag, escalate, or remediate delinquent, coming-due, or past-due tickets to safeguard Service Level Agreements (SLAs).
Remote Diagnostics & Desktop Triage: Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors, software conflicts, registry issues, and application anomalies securely over the wire.
Identity & Access Management (IAM): Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory and enterprise identity vaults.
Centralized Hardware & Software Support: Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting, while executing centralized application deployments and updates.

III. Position Requirements

1. Security & Location Base

Security Clearance: Must hold and be able to maintain an active U.S. Department of Defense Secret Security Clearance at the time of application.
Work Arrangement: 100% operational on-site assignment within the Niceville, FL facility.
Travel Flexibility: Capability to accommodate up to 10% travel, specifically designated for attending advanced technical training courses and participating in collaborative, in-person engineering meetings.

2. Experience & Communication Requirements

Professional Experience: Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational IT support environments.
Physical Dexterity: Ability to lift and move equipment up to 25 lbs for localized logistics, hardware delivery verifications, or facility upkeep.
Omnichannel Support Etiquette: Demonstration of exceptional service delivery and adherence to professional communications standards across all remote support mechanisms:
- Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text-based troubleshooting and collaborative inner-team routing.
- Telephone Support: Excellent phone presence, active listening skills, and the capacity to guide distressed users through logical technical paths calmly.
- Email Correspondence: Ability to craft highly structured, professional, and clear instructional technical guides and enterprise-wide advisories.

IV. Technical Profiles & Desired Attributes (Nice-to-Have)

The following technical skills represent highly valued capabilities that will enhance an analyst's success in this environment:

Core Platforms & Toolsets

Operating Systems: Comprehensive enterprise support and administration history involving the Windows 11 desktop environment.
Productivity Applications: Advanced application troubleshooting proficiency spanning the full suite of Microsoft Office products (Word, Excel, Outlook, PowerPoint, and Teams).
IT Service Management (ITSM): Prior hands-on experience navigating workflows, running filters, and coordinating changes inside Jira Service Management or ServiceNow.

Engineering & Systems Management

OS Deployment Frameworks: Foundational knowledge or administrative experience leveraging the Microsoft Deployment Toolkit (MDT) and Windows Deployment Services (WDS) to configure or push standard operating images remotely.
Image Hardening & Compliance: Exposure to standardizing, auditing, or hardening corporate Windows 11 images against Department of Defense STIGs (Security Technical Implementation Guides).
Application Management: Experience or familiarity with application packaging, command-line installation syntax, and configuring silent deployment strings (.msi / .exe).
Automation & Scripting: Practical exposure to PowerShell scripting to run remote diagnostics, compile system data, or automate routine directory tasks.
Frameworks: Understanding of ITIL Foundations and standard enterprise Change Control processes.

Basic Compensation:

$110,000 - $135,000 (For VA only)

$105,000 - $130,000 (For Maryland Only)

$96,000 - $110,000 (For Nevada Only)

The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Apply Now

Refine Your Search

senior it support jobs in virginia

Senior IT Customer Support

Senior IT Support Specialist

Senior Managed IT Service Specialist

Senior Lead Installation Technician

Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)

Support - Product Support Specialist

Senior Help Desk Technician II

Senior IT Technical Support Analyst

Senior End User Computing Support Engineer

Senior IT Customer Support Analyst, Desktop Support

Sr. IT Support Specialist

Senior Support Services Analyst, ComputerEase

Senior Accounting Support Services Analyst

Senior End User Technician

Senior Help Desk Technician

Senior IT Technician

Senior VIP Desktop Support Technician

Senior Help Desk Specialist

Helpdesk Support (Senior) - Tysons

Senior IT Security Specialist

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