Top 121 Director of customer experience Jobs in Virginia Beach, Va

Center Therapy Director
Concentra —Norfolk, VA
- $75,000 - $117,000 a year
- Full-time
- Experience working with individuals with disabilities
- Bachelor of Science
- Physical & Rehabilitation Medicine
- Continuing education credits
- Commuter assistance
Facility Director
Balfour Beatty —Virginia Beach, VA
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
5d
Center Therapy Director
Concentra —Chesapeake, VA
- $75,000 - $117,000 a year
- Full-time
- Experience working with individuals with disabilities
- Bachelor of Science
- Physical & Rehabilitation Medicine
- Continuing education credits
- Commuter assistance
Director of Nursing (DON)
Portside Health & Rehab Center —Portsmouth, VA
- $110,000 - $120,000 a year
- Full-time
- CPR Certification
- Skilled nursing facility
- RN License
- Health savings account
- Health insurance
Quick Apply
Zaxby's Restaurant Director
Zaxby's —Virginia Beach, VA
- Up to $19 an hour
- 8 hour shift
- 18 years or older
- Fast casual restaurant
- Mid-level
- Paid training
- Health insurance
Quick Apply
14d
Director, Merchandise Operations
Dollar Tree —Chesapeake, VA
- $158,000 - $189,000 a year
- Full-time
- Merchandising
- Bachelor's degree
- Mentoring
Director of Marketing
Commence —Virginia Beach, VA
- $145,000 - $165,000 a year
- Online Application
- Remote
- Marketing
- Bachelor's degree
- Senior level
Quick Apply
4d
Director Of Marketing
Tidewater Finance Company —Virginia Beach, VA
- $110,000 - $130,000 a year
- Office
- Continuous improvement
- Recruiting
Quick Apply
Director of Benefits Operations
TowneBank —Norfolk, VA
- $140,000 - $180,000 a year
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Profit sharing
- Paid training
3d
Director - Payroll
Family Dollar —Chesapeake, VA
- $139,000 - $175,000 a year
- Full-time
- Writing skills
- Office
- Analysis skills
Assistant Director of Special Events
Eastern Virginia Medical School —Norfolk, VA
- From $75,000 a year
- Weekends as needed
- Microsoft Outlook
- Customer service
- Writing skills
Director of General Services
City of Portsmouth —Portsmouth, VA
- $134,828.32 - $152,979.78 a year
- Full-time
- Background check
- Clean driving record
- Office
- Disability insurance
- Health insurance
Director of Supply Chain
Prism Maritime —Chesapeake, VA
- $60 - $85 an hour
- Online Application
- Customer service
- 11+ years
- Office
Quick Apply
10d
Director for Employer Relations & Assessment
VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES —Norfolk, VA
- Part-time
- Customer service
- Writing skills
- Office
Head of Partnerships
Lokalise —Virginia Beach, VA
- $105,000 - $170,000 a year
- Full-time
- Remote
- Continuous improvement
- Travel
- US work authorization
- Health insurance
- Flexible schedule
Quick Apply
Director, Strategic Procurement & Vendor Performance
Groundworks Operations, LLC —Virginia Beach, VA
- $110,000 - $150,000 a year
- Extended hours
- Office
- Finance
- Bachelor's degree
- Opportunities for advancement
Quick Apply
12d
Program Director - Federal Health (CMS)
Commence —Virginia Beach, VA
- $150,000 - $200,000 a year
- Online Application
- Remote
- 3 years
- Master's degree
- Bachelor's degree
11d
Director of Business Transformation
Alutiiq, LLC —Chesapeake, VA
- $185,000 - $225,000 a year
- Full-time
- Office
- High school diploma or GED
- Senior level
5d
Director of Operations
ATLANTIC LIFT SYSTEMS INC —Norfolk, VA
- Full-time
- 5 years
- Office
- CDL
Quick Apply
Proposal Operations Director (Job ID: 4399)
Valkyrie Enterprises —Virginia Beach, VA
- $120,000 - $150,000 a year
- Pass drug screening
- 11+ years
- Office
- Paid holidays
- Disability insurance
Quick Apply

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Center Therapy Director

Concentra -
Norfolk, VA

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Job Details

Full-time
$75,000 - $117,000 a year

Benefits

Continuing education credits
Commuter assistance
Health savings account
Paid holidays
Disability insurance
Relocation assistance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Customer communication
Occupational health expertise
HIPAA compliance
Team leadership
HIPAA
Healthcare privacy protection
Physical Therapy License

Full Job Description

Overview:

$10,000 RECRUITMENT BONUS AVAILABLE!!

Bonus Potential! Monthly and Quarterly Bonus Incentives!

This position will possibly float between two centers.

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

As the Center Therapy Director, your responsibilities include supervisory duties and providing rehabilitative services for disabled, injured, and diseased patients within the center. You’ll align with Concentra Medical Centers’ Injury Process Management, their rehabilitation philosophy in occupational medicine, and relevant policies, practices, and regulations.

Responsibilities:

Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
Manages key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes and holds therapists accountable
Consistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visit
Manages clinical outcomes and addresses outlier cases with staff therapists
Ensures clinical workflows to optimize patient capture, processing of referrals and scheduling
Executes therapy plan for each patient with a focus on early intervention and same day evaluation
Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety
Works with DTO to identify clinical improvement opportunities
Fosters relationships with employers, referral sources and payer groups through routine communications and engagement opportunities
Masters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders
Ensures compliance with individual State Practice Act/Rules and Regulations/WC Regulations
Drives patient and client experience and satisfaction metrics
Actively participates in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center’s business
Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours
Works with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
Promotes, cultivates, and exemplifies Orange Book values for all center colleagues
Develops colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center
Fosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition
Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes
Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan
Promotes center initiatives and work flows that are consistent with those in other centers
Possesses financial awareness and provides input to center budget and key business metrics

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

Bachelors of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university
Must meet licensure requirements of jurisdiction
Customarily at least two years of demonstrated clinical experience
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated outstanding clinical knowledge of physical/occupational therapy services
Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine
Demonstrated outstanding interest in the leadership of therapy staff
Demonstrated leadership qualities and administrative abilities to the job responsibilities as described
Demonstrated excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees

Additional Data:

Generous paid time off (PTO)
Paid holidays
Paid sick/EID days
Set schedule
Flexible per diem opportunities*
Medical and prescription plans
Basic and enhanced dental and vision plans
Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
LifeWorks employee assistance program
Company-funded HSA
Short-term disability
Pre-tax spending accounts (health care and dependent care FSA)
Training provided in our world-class occupational medicine process management model*
Medical experts panel (MEP)
Concentra CEU courses
New hire learning program
Occupational Health University
Leadership development program
Manual therapy certification
Yearly CEU stipend and CEU time
Tuition reimbursement
Professional On-demand Learning Modules*
Malpractice insurance*
Unmatched opportunities for advancement locally and nationally*
Traditional and Roth 401(k) with employer match*
Competitive salary*
Colleague referral bonus program*
Colleague discount program*
Life insurance/disability
Pre-tax spending accounts
Relocation assistance (when applicable)
Incentive/RVU bonus
Commuter benefits
Identity theft services
Company-paid long-term disability

This position is eligible to earn a base compensation rate in the state range of $75,000 to $117,000 annual salary depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

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Refine Your Search

director of customer experience jobs in virginia beach, va

Center Therapy Director

Facility Director

Center Therapy Director

Director of Nursing (DON)

Zaxby's Restaurant Director

Director, Merchandise Operations

Director of Marketing

Director Of Marketing

Director of Benefits Operations

Director - Payroll

Assistant Director of Special Events

Director of General Services

Director of Supply Chain

Director for Employer Relations & Assessment

Head of Partnerships

Director, Strategic Procurement & Vendor Performance

Program Director - Federal Health (CMS)

Director of Business Transformation

Director of Operations

Proposal Operations Director (Job ID: 4399)

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