Top 12 Desk technician Jobs in Vista, Ca

HELP DESK SUPPORT I
Anchor General Insurance Group —San Diego, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- English
- Office
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Help Desk Technician (Tier 1)
Networkz IT, LLC —San Diego, CA
- $25 - $32 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Paid holidays
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IT Support/Field Technician
IT TechPros —Escondido, CA
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
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Help Desk Technician
C2 Financial —San Diego, CA
- $22 - $25 an hour
- Full-time
- Research
- Office
- In-person
- Paid holidays
- Dental insurance
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IT Support Technician
Cumming Group —Murrieta, CA
- $24.04 - $28.85 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Systems Support Technician I (Hybrid - San Diego, CA)
American Specialty Health Incorporated —San Diego, CA
- $22.64 - $26.00 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
- Work from home
10h
Desktop Support Engineer (Independent Contract) Temecula, California
Axiom Technologies —Temecula, CA
- Full-time
- Mid-level
- Windows
- 3 years
Technical Lead
Leidos —San Diego, CA
- $33 - $37 an hour
- Overtime
- Schematics
- Mid-level
- High school diploma or GED
1d

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IT Technician (Field)
Cal Tech Services Inc —San Diego, CA
A bachelor’s degree in Computer Science or a related field is preferred. The ideal candidate has strong technical skills as well as excellent customer service…
$25 - $30 an hour
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IT Technician
Sumitomo Electric U.S.A. Holdings, Inc. —San Marcos, CA
BS in Computer Science, Information Technology, or a related field. Assist in technical upgrading and maintaining desktop systems.
$20 - $22 an hour

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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HELP DESK SUPPORT I

Anchor General Insurance Group
San Diego, CA

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Job Details

Full-time
$20 - $22 an hour

Qualifications

Confidential information handling
English
Customer support
IT department experience

Full Job Description

SUMMARY

Help Desk Technician Level I will work on site, under general supervision of the IT Operations group and be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues. Will serve as the first point of contact for external customers and employees seeking technical assistance, and provide technical support in-person, via email, and/or phone.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitor and respond quickly and effectively to requests received through the ticket tracking system.

Respond to both internal and external customer queries by phone and email.
Triage and escalate tickets to the next level of support or correct resources.
Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware.
Ask educated questions and listen to customers to determine root cause of issues.

Work through the problem-solving process with customers, empowering them to do the same in the future.
Run diagnostic problems to help determine and resolve problems.
Report significant and recurring issues to the IT Operations team.
Clean up computers, monitors, and phone hardware.
Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting.
Document internal procedures.
Create step-by-step training material with screenshots and/or video content for clients.
Assists with system/data backup and recovery activities, maintaining of Active Directory, User account management functions, system troubleshooting, and application installation and configuration.
Assists with the installation, configuration, maintenance, and system administration of desktop systems.
Assists with employee desk moves and relocation.
Maintains up-to-date knowledge with current and emerging technologies.
Provide accurate estimates on time requirements.
Collaborates with a team of resources on multiple project schedules.
Assist and support the IT Operations group as needed.
Participate in on-call rotation.
Follow IT department guidelines and procedures.
Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate's Degree in computer sciences or related field from a two-year college or technical school, or equivalent experience.
1 - 2 years of IT experience, and have a good understanding of computer systems and software.
1 - 2 years of customer support experience.
Excellent verbal and written communication skills in English to work with other members of the organization directly.
Ability to interact successfully with a variety of people including but not limited to: co-workers, supervisors, managers, internal customers, external customers, vendors and other insurance professionals.
Be detail-oriented and result-focused with total commitment to team success, excellence, and quality assurance.
Possess strong problem-solving skills, be self-directed, and be able to work both independently and in a team environment with general supervision.
Be self-motivated and able to work individually and in a collaborative team environment.
Must demonstrate sound financial judgement and discretion in handling PII information.

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desk technician jobs in vista, ca

HELP DESK SUPPORT I

Help Desk Technician (Tier 1)

IT Support/Field Technician

Help Desk Technician

IT Support Technician

Systems Support Technician I (Hybrid - San Diego, CA)

Desktop Support Engineer (Independent Contract) Temecula, California

Technical Lead

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