Top 1957 Manager, process development Jobs in Waco, Tx

Customer Service Manager
Lochridge Priest —Waco, TX
- $80,000 - $85,000 a year
- Full-time
- Mid-level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
6d
Office Manager
Baylor University —Waco, TX
- Full-time
- HIPAA
- Mid-level
- Office
- Health insurance
- Dental insurance
Athletics Case Manager
Baylor University —Waco, TX
- Full-time
- HIPAA
- Mid-level
- University
- Health insurance
- Dental insurance
Manager of Campus Services
Baylor University —Waco, TX
- Full-time
- Mid-level
- Driver's License
- University
- Health insurance
- Dental insurance
11d
Temporary Enrollment Management Analyst - Financial Aid
Baylor University —Waco, TX
- Full-time
- Hybrid work
- Research
- Analysis skills
- University
- Health insurance
- Dental insurance
Research Administration Training Manager
Baylor University —Waco, TX
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Master's degree
- Health insurance
- Dental insurance
Store Manager in Training
Atwood Distributing LP —Lacy-Lakeview, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
Quick Apply
CPS Conservatorship Supervisor I/II
Dept of Family & Protectve Svc —Waco, TX
- $4,801.16 - $7,761.50 a month
- Online Application
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
8d
Remote Psychiatrist (MD/DO) - Outpatient Telepsychiatry Practice with Benefits, 401K, and more!
Talkiatry —Texas
- $325,000 - $375,000 a year
- Part-time
- Medicine
- Doctoral degree
- Psychiatry
- Paid parental leave
- Health savings account
Quick Apply
Process Improvement Specialist
Extraco Banks, N.A. —Waco, TX
- Computer science
- Computer Science
- Mid-level
Quick Apply
Yard Manager
Bradley Equipment —Elm Mott, TX
- $22 - $28 an hour
- Full-time
- Inventory control
- Heavy equipment operation
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10h
Center Physical Therapy Director
Concentra —Waco, TX
- Full-time
- Bachelor of Science
- Physical & Rehabilitation Medicine
- HIPAA
- Continuing education credits
- Commuter assistance
Irrigation Manager
Confidential —Waco, TX
- $70,000 a year
- Full-time
- Schematics
- Basic math
- 11+ years
- Health insurance
- Dental insurance
Quick Apply
PRN Home Health Occupational Therapist (OT)
Advanced Home Health and Hospice of Waco —Waco, TX
- $45 - $50 an hour
- Part-time
- CPR Certification
- BLS Certification
- Mid-level
- Mileage reimbursement
Quick Apply
Director of Residential Services
Methodist Childrens Home —Waco, TX
- From $26.50 an hour
- Weekends as needed
- Background check
- Working with individuals with developmental disabilities
- Management
- Mileage reimbursement
- Health savings account
Part Time Public Housing Manager-Mart
Waco Housing Authority & Affiliates —Waco, TX
- $21.50 an hour
- Part-time
- Background check
- Management
- 5 years
- Tuition reimbursement
- Paid time off
Quick Apply
Part Time Freedom Path Manager
Waco Housing Authority & Affiliates —Waco, TX
- $21.50 an hour
- Part-time
- Customer service
- Mid-level
- 3 years
- Paid time off
- Referral program
Quick Apply
Environmental Health and Safety Manager
TEXAS CONCRETE PARTNERS —Elm Mott, TX
- $85,000 - $95,000 a year
- Full-time
- Writing skills
- Research
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
11d
Wraparound Facilitator, Case Manager II, MHY, Pos. #280, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Nursing
- Clean driving record
- Computer literacy
- Mileage reimbursement
- Loan repayment program
Speech Therapist/CCC-SLP
Healthmark Rehabilitation, Hewitt Nursing & Rehabilitation —Hewitt, TX
- Full-time
- Background check
- Skilled nursing facility
- Mid-level
Quick Apply
7d

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manager, process development jobs near waco, tx

Customer Service Manager

Lochridge Priest -
Waco, TX

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Paid sick time

Qualifications

Performance improvement leadership
Promoting products
Managing teams in a customer support role
Customer satisfaction tracking
Mid-level
Dispatching
Quality performance measurement
Sales performance monitoring (sales process improvement strategies)
Call monitoring
Leading team collaboration initiatives
Operational excellence initiatives
Achieving sales targets
Implementation of strategic initiatives
Business operations
Customer satisfaction improvement
Suggestive selling
Leadership
Call center management
Team motivation (leadership skill)

Full Job Description

As our Customer Service Manager, you'll play a pivotal role in our team's success by leading and inspiring a team of customer service representatives to deliver outstanding performance. You'll develop and implement strategies to optimize call center operations, enhance efficiency, and improve customer satisfaction. Your leadership will drive continuous improvement, foster a culture of collaboration, and ensure we exceed service level expectations.

Duties/Responsibilities:

Ensuring efficient call handling to maximize productivity while maintaining service quality.
Minimizing the need for customers to call back by resolving their issues in the first interaction.
Measuring customer satisfaction to gauge the effectiveness of service delivery.
Tracking the percentage of calls that result in sales or desired outcomes.
Maximizing the value generated from each customer interaction.
Monitoring the percentage of callers who hang up before reaching an agent, aiming to reduce abandonment rates.
Identifying opportunities to increase sales by promoting additional products or services during calls.
Evaluating individual agent performance based on metrics such as call quality, adherence to scripts, and sales effectiveness.

Qualifications:

Seasoned leader with a proven track record of success in leading teams and driving operational excellence.
Prior experience in fast paced, high-volume Dispatching, Call Center and/or Customer Service environments
Home Services experience highly preferred
ServiceTitan Experience highly preferred
Passionate About People: Individuals who genuinely care about making a positive impact on the lives of others.
Hungry to WIN!: Ambitious individuals who are driven to achieve excellence and surpass.
Collaborative: We believe in teamwork and recognize that success is a collective effort.
Positive Team Player: Someone who brings positivity and enthusiasm to the workplace, uplifting those around them.
Takes Initiative: Proactive individuals who are not afraid to take charge and drive initiatives forward.
Process Oriented: Detail-oriented individuals who excel at creating and optimizing processes for maximum efficiency.
KPI/Metric Driven: Those who are results-focused and thrive in an environment driven by key performance indicators and metrics.

What We Offer!

Industry Leading Benefits Package
Medical, Dental, Vision
Employee Discounts
Career growth opportunity
Paid Holidays, PTO, Sick Pay available based on position and tenure
401(k)

Quick Apply

Refine Your Search

manager, process development jobs in waco, tx

Customer Service Manager

Office Manager

Athletics Case Manager

Manager of Campus Services

Temporary Enrollment Management Analyst - Financial Aid

Research Administration Training Manager

Store Manager in Training

CPS Conservatorship Supervisor I/II

Remote Psychiatrist (MD/DO) - Outpatient Telepsychiatry Practice with Benefits, 401K, and more!

Process Improvement Specialist

Yard Manager

Center Physical Therapy Director

Irrigation Manager

PRN Home Health Occupational Therapist (OT)

Director of Residential Services

Part Time Public Housing Manager-Mart

Part Time Freedom Path Manager

Environmental Health and Safety Manager

Wraparound Facilitator, Case Manager II, MHY, Pos. #280, Corpus Christi, TX

Speech Therapist/CCC-SLP

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