Top 100 Program assistant operations manager Jobs in Waco, Tx

Customer Support Manager
AxisCare —Waco, TX
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
- Dental insurance
- Vision insurance
Quick Apply
7d
Part Time Public Housing Manager-Mart
Waco Housing Authority & Affiliates —Waco, TX
- $21.50 an hour
- Part-time
- Background check
- Management
- 5 years
- Tuition reimbursement
- Paid time off
Quick Apply
Public Housing Assistant Manager-Kate Ross PT - Apartment Assistant Mgr (Yardi Voyager software pref
Waco Housing Authority & Affiliates —Waco, TX
- $16 an hour
- Part-time
- Background check
- Basic math
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Team Member
Casey's —Marlin, TX
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
Team Member
Casey's —Waco, TX
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
Assistant Store Manager
Store Space Self Storage —Waco, TX
- $17 an hour
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Chief Engineer
MCNEILL HOTEL COMPANY LLC —Waco, TX
- $21 - $25 an hour
- Weekends as needed
- Customer service
- English
- Hotel
Quick Apply
Office Assistant
First Presbyterian Church of Waco —Waco, TX
- $18 - $20 an hour
- Part-time
- Background check
- Office
- SharePoint
Quick Apply
Office Manager
Baylor University —Waco, TX
- Full-time
- HIPAA
- Mid-level
- Office
- Health insurance
- Dental insurance
Assistant Manager
Terry Black s Barbecue LLC —Waco, TX
- $65,000 a year
- Full-time
- Sales
- Mid-level
- High school diploma or GED
- Dental insurance
- Vision insurance
Assistant Manager
Panda Restaurant Group —Waco, TX
- $24 - $27 an hour
- Weekends as needed
- ServSafe
- Restaurant management
- Mid-level
- Paid training
- AD&D insurance
Quick Apply
Associate Manager, Admission & Enrollment
Texas State Technical College —Waco, TX
- $57,542.40 - $63,296.64 a year
- Full-time
- Sales
- Mid-level
- 3 years
10d
Assistant Store Manager
TJ Maxx —Waco, TX
- Full-time
- Merchandising
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
21h
Assistant General Manager
Bass Pro Shops —Waco, TX
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Assistant Manager
WINDSOR FASHIONS LLC —Waco, TX
- Part-time
- Merchandising
- Mid-level
- Cleaning
Quick Apply
Assistant General Manager
Crunch Fitness - Undefeated Tribe LLC —Waco, TX
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
3d
Assistant Director of Ticket Operations
Baylor University —Waco, TX
- Full-time
- Mid-level
- University
- Bachelor's degree
- Health insurance
- Dental insurance
7d
Assistant Manager
Wingstop —Waco, TX
- $13 - $15 an hour
- Part-time
- No education required
- Mid-level
- Quick service & fast food restaurant
- Employee discount
- Opportunities for advancement
Quick Apply
Store Manager
TJ Maxx —Waco, TX
- Full-time
- Merchandising
- Mid-level
- 3 years
- Health savings account
- Paid holidays
21h
Retail Assistant Store Manager
Office Depot —Waco, TX
- $15.49 - $26.33 an hour
- Weekends as needed
- Marketing
- Computer literacy
- Merchandising
- Commuter assistance
- Health savings account
7d

I want to receive the latest job alert for program assistant operations manager in waco, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

program assistant operations manager jobs near waco, tx

Customer Support Manager

AxisCare -
Waco, TX

Quick Apply

Job Details

Full-time
7 days ago

Benefits

Dental insurance
Vision insurance
401(k) matching

Qualifications

Knowledge management
Managing technical support teams
Managing teams in a customer support role
Team leadership
Workflow management (operations management method)
Coaching
Customer satisfaction tracking
Workplace dispute resolution
Metrics Reporting
Managing clients in a customer support role
Team development
Leading team collaboration initiatives
Customer service knowledge base
Management reporting
Managing projects
CRM system proficiency
Process improvement planning
Root cause analysis
Customer satisfaction improvement
Cross-functional communication
Ticketing system technical support

Full Job Description

Job Description – Customer Support Manager

Reports To: Director of Customer Support

Department: Customer Support

Location: Optional Remote / In-Office Preferred (Company Headquarters, Waco, TX)

Role Type: Full-Time

Summary

The Customer Support Manager works in tandem with the Director of Customer Support to ensure that our customers receive exceptional support and service. This role involves directly managing a team of Customer Support Specialists while partnering with other Customer Support Managers, Support Enablement & Operations, Product, and Engineering teams to drive continuous improvement across the Customer Support organization.

The Customer Support Manager is responsible for leading a high-performing support team that delivers exceptional customer experiences while consistently achieving departmental goals related to quality, productivity, customer satisfaction, and operational excellence. In addition to team leadership and performance management, this role is expected to identify opportunities to improve support processes, leverage automation and artificial intelligence, enhance self-service resources, and implement scalable solutions that improve customer outcomes and team efficiency.

The ideal candidate possesses strong leadership abilities, experience within a SaaS environment, a passion for developing people, and a proven ability to balance customer experience, operational efficiency, and continuous improvement in a fast-paced, high-growth organization.

Key Responsibilities

Team Leadership & Development

Directly manage a team of 8–10 Customer Support Specialists

Conduct regular 1:1s, coaching sessions, and performance reviews

Foster a culture of accountability, growth, and high performance

Support onboarding and development of new hires

Performance Management

Own team performance across KPIs (CSAT, online time, ticket volume, QA scores, etc.)

Monitor performance trends and address gaps proactively

Develop and execute performance improvement plans when needed

Ensure consistent execution of quality and service standards

Daily Operations & Execution

Oversee day-to-day support operations (tickets, phones, email)

Monitor queue health and ensure timely responses and resolutions

Step in during high-volume or complex situations as needed

Reinforce adherence to established processes and workflows

Escalation Management

Handle complex customer escalations within the team

Ensure timely resolution and strong customer outcomes

Communicate clearly with customers and internal stakeholders

Hiring & Talent Development

Participate in interviewing and hiring decisions

Support onboarding and ramp-up of new team members

Identify and develop high-potential employees for future growth

Collaboration with Enablement & Operations

Partner with Support Enablement & Operations Manager to:

Execute training programs and product updates

Reinforce QA frameworks and coaching standards

Provide feedback on tools, workflows, and documentation

Surface gaps or challenges in execution

Continuous Improvement

Identify trends in team performance, customer issues, and workflows

Provide feedback and recommendations to improve processes and efficiency

Support implementation of new tools, workflows, or initiatives

Minimum Qualifications

Bachelor's degree in Business Administration, Management, Communications, or a related field; equivalent experience may be considered in lieu of a degree.
3+ years of leadership experience within Customer Support, Customer Success, Technical Support, or a related customer-facing function.
Preferred experience within a SaaS environment; experience supporting healthcare, home care, or other highly regulated industries is a plus.
Demonstrated ability to lead, develop, and motivate high-performing customer support teams.
Proven ability to analyze support operations and identify opportunities to improve customer experience, employee effectiveness, and operational efficiency.
Experience leveraging automation, artificial intelligence, self-service resources, workflow optimization, or other scalable solutions to improve support performance and reduce customer effort.
Strong understanding of customer support metrics and KPIs, including CSAT, response times, productivity, quality assurance, and operational performance.
Experience utilizing customer support platforms, CRM systems, knowledge management tools, and reporting platforms (Zendesk experience preferred).
Strong communication, coaching, conflict resolution, and interpersonal skills.
Demonstrated ability to manage multiple priorities while maintaining a high level of organization, professionalism, and attention to detail.
Strong analytical and problem-solving skills, including the ability to identify root causes and implement sustainable solutions.
Experience participating in or leading cross-functional initiatives, projects, process improvements, or technology implementations.

Preferred Qualifications

Experience in high-volume support environments
Exposure to Quality Review/Assurance programs, training, or process improvement initiatives
Demonstrated ability to improve team performance over time

Core Competencies

Coaching & Team Development
Accountability & Execution
Customer-Centric Thinking
Problem Solving
Communication & Collaboration

Growth Opportunity

This role offers a clear path for advancement into Senior Customer Support Manager and Assistant Director of Customer Support roles based on performance, leadership impact, and contributions to process and operational improvements.

Working Conditions

Manual dexterity required to use desktop computer and peripherals
Utilization of phone and email to perform job functions

Compensation and Benefits

Competitive salary and comprehensive benefits package.
Opportunities for professional growth and career development.
Flexible work arrangements, including remote work options.
Health, dental, and vision insurance.
401(k) plan with company matching.
Company will provide laptop and other needed computer equipment.

About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2013 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment. We are an Equal Opportunity Employer and comply with ADA regulations as applicable.

Quick Apply

Refine Your Search

program assistant operations manager jobs in waco, tx

Customer Support Manager

Part Time Public Housing Manager-Mart

Public Housing Assistant Manager-Kate Ross PT - Apartment Assistant Mgr (Yardi Voyager software pref

Team Member

Team Member

Assistant Store Manager

Chief Engineer

Office Assistant

Office Manager

Assistant Manager

Assistant Manager

Associate Manager, Admission & Enrollment

Assistant Store Manager

Assistant General Manager

Assistant Manager

Assistant General Manager

Assistant Director of Ticket Operations

Assistant Manager

Store Manager

Retail Assistant Store Manager

I want to receive the latest job alert for program assistant operations manager in waco, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected