SUMMARY: The position involves providing training and instruction to participants of Goodwill as well as community partners of the Mission Services department. Training Specialist facilitate instruction to participants across Goodwill’s service territory through in-person sessions and virtually as designated by Mission Services department management.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned:
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Promotes the general goals and objectives of Heart of Texas Goodwill.
- Administer assessments to participants to determine skill levels, needs and opportunities to connect with community resources.
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Provide training through class instruction or one-on-one guidance in topics such as (but not limited to) employability skills, financial literacy, soft skills, and computer training.
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Conduct classes and one-on-one instruction utilizing online and/or in-person techniques as needed by each participant or class requirements.
- Create a learning environment that encourages positivity, creativity, and respect.
- Assist in the creation and/or modification of curriculum.
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Advocate and address appropriate work behaviors and personal/social functioning.
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Provide referrals to Goodwill programs/services or community agencies.
- Train participants to operate computers and other office equipment.
- Report participant progress and case notes using participant tracking database (Salesforce) or designated spreadsheets.
- Maintain participant files and ensure confidentiality of all records.
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Gather satisfaction surveys and course evaluations; record responses and evaluate results
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Assist participants to develop a resume, fill out job applications appropriately, and search for available jobs using the internet.
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Provide support, encouragement, and accountability to participants.
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Travel to required locations based on training schedules/needs of Mission Services department, parting agencies, organizations and/or employers.
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Represents the company in the community in a positive, professional manner.
LEADERSHIP COMPETENCIES:
Leadership Competency
Team, Departmental, Corporate Leader
Emotional Maturity and Respect
Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.
Integrity
Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.
Capacity for Change and Innovation
Serves as principal liaison to manage change.
Interpersonal Skills
Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.
Commitment to Development and Empowerment of Self and Others
Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.
Commitment to Goodwill’s Mission, Vision, and Values
Manages operations in accordance with Goodwill’s Mission, Vision, and Values. Reinforces Goodwill’s Mission, Vision, and Values with staff and the community.
Commitment to Diversity, Equity, and Inclusion
Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.
Community and Service
Effectively communicates the benefits and impact of Goodwill’s services to stakeholders.
Commitment to Excellence and Customer Service
Encourages staff accountability for meeting goals and producing high-quality results.
Business Acumen
Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.
Stewardship and Accountability
Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.
EDUCATION and/or EXPERIENCE:
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Minimum of a high school diploma or general education degree (GED) strongly preferred
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Minimum of 1 year work experience in a customer service industry/position preferred
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Minimum of 2 years work experience providing instruction, training or similar job duties preferred
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Ability to communicate orally and in writing to a wide range of people.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
All individuals must pass a drug screen. A criminal background check is required. A credit check may be performed as well as a driver license check. Must be able to pass a motor vehicle report, maintain a personal vehicle for company travel, and maintain minimum liability insurance on the personal vehicle. Must have reliable, personal transportation and be able to travel to stores including out of town locations daily
At a minimum an employee must possess the following skills:
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Excellent customer service skills.
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Excellent verbal and written communication skills.
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Excellent interpersonal and conflict resolution skills.
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Excellent organizational skills and attention to detail.
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Strong analytical and problem-solving skills.
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Effective planning and organizational skills
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Proficient with Microsoft Office Suite or related software.
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Must be willing to accept instructions and carry them out.
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Must be able to work and cooperate with others.
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High level of energy, motivation, persistence, and positive attitude.
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Must be able to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.
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Must be able to represent company in a professional manner that includes appropriate business casual dress.
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Ability to speak, read, and write the English language is required; ability to speak, read, and write the Spanish language preferred
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee
- Must be able use hands to handle or feel and reach with hands and arms.
- Must have sufficient eyesight and manual dexterity.
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Must be able to regularly lift and carry 10 pounds regularly and occasionally lift and carry up to 50 pounds.
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The employee is frequently required to talk or hear.
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Must be able to follow instructions.
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Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).
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Prolonged periods of sitting at a desk and working on a computer.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to airborne particles (dust and lint). The noise level in the work environment ranges from quiet to very noisy.
It is the policy of Heart of Texas Goodwill to ensure equal employment opportunities in accordance with federal law. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities, upon request.
Heart of Texas Goodwill managers and employees will comply with federal law. Any employees that deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill did not provide reasonable accommodations or has discriminated against them may file a discrimination complaint with the Heart of Texas Goodwill’s Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination and accommodations. To file an allegation of discrimination or failure to provide reasonable accommodations, contact the Compliance Officer via one of the following methods: (mail) 1700 S. New Road, Waco, TX 76711; (email) [email protected]; (phone) 254-753-7337 ext. 450.
