Top 18 Desktop support technician Jobs in Waconia, Mn

Help Desk Technician I
Willdan —Minnetonka, MN
- $30 - $35 an hour
- Office
- Windows
- Microsoft Office
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10d
IT Support Technician
SUPER RADIATOR COILS LIMITED PARTNERSHIP —Chaska, MN
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health insurance
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Desktop Service Technician II
Stratasys, Inc. —Minnetonka, MN
- $25.60 - $28.91 an hour
- Mid-level
- Windows
- Microsoft Office
- Health savings account
- Employee stock purchase plan
7d
Help Desk Technician II
Loram —Hamel, MN
- $61,900 - $89,700 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health savings account
- AD&D insurance
Quick Apply
1d
DESKTOP SUPPORT TECHNICIAN
RETAIL TECH INC —Chanhassen, MN
- $18 - $24 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
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IT Desktop Support
Axiom Technologies —Shakopee, MN
- Part-time
- Computer science
- Computer Science
- Mid-level
Help Desk Technician II
Loram Maintenance of Way —Hamel, MN
- Mid-level
- Office
- Microsoft Office
1d
IT Support Specialist Tier II
AIIStar Construction —Eden Prairie, MN
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Health insurance
- Dental insurance
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IT Field Services Technician II
Lifespark —Saint Louis Park, MN
- $65,000 - $80,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Travel reimbursement
- Mileage reimbursement
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3d
Desktop Support Engineer (Dispatch /Part-Time) – Shakopee, Minnesota
Axiom Technologies —Shakopee, MN
- Part-time
- Mid-level
- Windows
- 3 years
Support Services Technician
Veracity Technologies —Minnetonka, MN
- 8 hour shift
- Office
- Organizational skills
- Communication skills
Quick Apply
AV Support Engineer (On Demand/Dispatch) Eden Prairie-Minnesota
Axiom Technologies —Eden Prairie, MN
- Part-time
- Mid-level
- In-person
- Communication skills
Desktop Support Technician
Ovation Workplace Services Inc —Minneapolis, MN
- $35,000 - $47,000 a year
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
RETAIL COMPUTER TECHNICIAN Starting at $18.00/hr.
Micro Center —Saint Louis Park, MN
- $15 - $18 an hour
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

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IT Support Technician
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Help Desk Technician I

Willdan -
Minnetonka, MN

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Job Details

$30 - $35 an hour
10 days ago

Qualifications

Network troubleshooting
Mobile device support
Enterprise software
Windows
Microsoft Office
High school diploma or GED
Mobile device management
macOS
ServiceNow
IP networking
Automation tools
Ticketing system technical support

Full Job Description

Willdan is seeking a Help Desk Technician I. This hybrid role requires three days per week in the office.

The Help Desk Technician I provides first-level technical support to end users across the organization, ensuring a high level of customer service, quick response times, and efficient issue resolution. Responsibilities include supporting hardware, software, enterprise applications, and network connectivity issues across local and remote offices. Support is provided through a ticketing system, phone, chat, and in-person interactions. The ideal candidate is detail-oriented, customer-focused, works well independently and within a team, and is eager to develop their technical skillset while contributing to service improvement initiatives. Technicians in this role are expected to manage their time effectively, follow established procedures, maintain documentation, and take ownership of tasks through completion.

Essential Duties & Responsibilities

Provide timely technical support for desktops, laptops, mobile devices, peripherals, printers, phones, and basic networking issues.
Respond to and manage helpdesk tickets, phone calls, and in-person requests with professionalism and a focus on customer satisfaction.
Set up and configure workstations and user environments for new hires and replacements, including software installations, user data transfers, and peripheral setup.
Support the onboarding and offboarding process using standardized forms and checklists.
Maintain accurate and up-to-date IT asset inventory for assigned locations; participate in audits, asset tagging, lease returns, and decommissioning processes.
Contribute to IT process improvements by helping create technical documentation and knowledge base articles to support user self-service and internal training.
Assist with MDM solutions (e.g., MangeEngine, JAMF, InTune) for mobile device and computer endpoint management.
Participate in IT projects such as system migrations, hardware refreshes, software rollouts, and office moves.
Identify recurring issues and escalate unresolved problems to higher-level support or engineers.
Look for ways to improve response/resolution time and service desk efficiency, including automation opportunities and form/process enhancements.
Maintain a clean and organized workspace including IT storage areas.
Carry and set up equipment up to 35 lbs.
Identifies, researches, and resolves technical problems. Responds to telephone calls, emails/helpdesk tickets and personnel requests for technical support.
Perform other duties as assigned in support of IT operations.

Job Requirements / Qualifications

High school diploma or equivalent required.
Associate/Bachelors degree or relevant technical certifications (e.g. CompTIA A+, CompTIA Network+, HDI Support Center Analyst, or Microsoft certifications) are preferred.
Strong oral and written communication skills.
1-3 years of helpdesk or IT support experience in a professional environment.
Proficiency in Windows 11, MacOS, and Microsoft 365 services.
Familiarity with enterprise software ticketing systems (ServiceNow) and standard support tools.
Basic knowledge of networking concepts and troubleshooting (Wi-Fi, DNS, VPN, etc.) and an understanding of ITSM, ITIL, and ITAM frameworks.
Experience with a service desk platform (e.g. ServiceNow).
Exposure to device management platforms such as JAMF, ManageEngine, or Microsoft Intune.
Familiarity with workflow automation, scripting (e.g., PowerShell) and process documentation.

EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

Willdan Group, Inc. participates in E-Verify.

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Refine Your Search

desktop support technician jobs in waconia, mn

Help Desk Technician I

IT Support Technician

Desktop Service Technician II

Help Desk Technician II

DESKTOP SUPPORT TECHNICIAN

IT Desktop Support

Help Desk Technician II

IT Support Specialist Tier II

IT Field Services Technician II

Desktop Support Engineer (Dispatch /Part-Time) – Shakopee, Minnesota

Support Services Technician

AV Support Engineer (On Demand/Dispatch) Eden Prairie-Minnesota

Desktop Support Technician

RETAIL COMPUTER TECHNICIAN Starting at $18.00/hr.

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