Top 115 Bilingual customer service associate Jobs in Wakefield Ma

Customer Support Specialist - Part-time
Eastern Bank —Wakefield, MA
- $21 an hour
- Part-time
- Bilingual
- Sales
- Writing skills
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Customer Support Specialist - 29 hours
Eastern Bank —Wakefield, MA
- From $21 an hour
- Part-time
- Bilingual
- Sales
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Customer Support Specialist
Eastern Bank —Wakefield, MA
- From $21 an hour
- Weekends as needed
- Bilingual
- Sales
- Writing skills
Quick Apply
10d
Customer Support Specialist
1stdibs.com —Boston, MA
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
Help Line Counselor
NeedyMeds, Inc. —Gloucester, MA
- From $18 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
- Paid training
- Paid time off
Quick Apply
4d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Wilmington, MA
- $21 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
Bilingual Customer Service Specialist (Spanish or Portuguese)
Sherwin-Williams —Newton, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
2d
Bilingual Multi-Location Customer Service Specialist (Spanish or Portuguese)
Sherwin-Williams —Waltham, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
Bilingual Customer Service Specialist (Spanish or Portuguese)
Sherwin-Williams —Waltham, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
Bilingual Customer Service Specialist (Spanish or Portuguese)
Sherwin-Williams —Framingham, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
Bilingual Customer Service Specialist (Spanish or Portuguese)
Sherwin-Williams —Chelmsford, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
3d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Arlington, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Needham, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Boston, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
2d
Pro Customer Service/Sales
Home Depot —Reading, MA
- $19 - $21 an hour
- Entry level
- Commercial
Bilingual Outbound Enrollment Specialist
Pomelo Care —Boston, MA
- $21.63 - $26.44 an hour
- Overtime
- Remote
- Spanish
- English
- Children
- Paid parental leave
- Health savings account
1d
Customer Service Specialist
Kuhlman Electric —Danvers, MA
- Full-time
- English
- Typing
- 1 year
- Paid training
- Health insurance
Quick Apply
Customer Service Rep II-2
NeighborHealth —Revere, MA
- Online Application
- Background check
- Spanish
- English
- Opportunities for advancement
Customer Service Rep II
NeighborHealth —Revere, MA
- From $21 an hour
- Online Application
- Hybrid work
- Background check
- Spanish
- English
- Opportunities for advancement
Customer Success Specialist
Vaisala —Boston, MA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- English
- Paid holidays
- Disability insurance

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Customer Support Specialist - Part-time

Eastern Bank -
Wakefield, MA

Quick Apply

Job Details

Part-time
$21 an hour

Qualifications

Computer operation
Customer communication
Telecommunications headsets
Customer data entry

Full Job Description

This role requires a hybrid schedule in our Wakefield, MA office

Starting Rate: $21.00

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services.

Customer Support Specialist I: This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management. Must develop the necessary skills to work independently in a remote or onsite environment.

Customer Support Specialist III: This role serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. The inquiries will have a varying degree of complexity. The Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge of bank products, services, policies, and procedures. responsible for achieving departmental service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment.

Responsibilities:

Customer Support Specialist I: Serves as bank’s first line of response on inbound customer telephone calls regarding all types of existing accounts and services.

Customer Support Specialist I:

Must maintain a detailed knowledge base of bank’s basic products, services, policies, procedures, maintenance, and regulatory requirements. Can handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.
Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.
Ensures effective customer communication by utilizing superior verbal and written skills.
Must be able to handle basic customer complaints and problems with minimal assistance. Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
Responsible for achieving entry level sales and service standards as set forth by senior management.

Requirements:

Customer Support Specialist II & III: Must obtain and maintain a license to service applicants for HELOC products through the Nationwide Multistate licensing system (NMLS)

Education and Experience:

Customer Support Specialist I

Associate’s degree or related knowledge/skills base gained through experience preferred.
Customer Service background preferred.
Call Center experience preferred
Service and sales background a plus
PC and data entry skills required
Proven previous job stability a must

Skills/Knowledge:

Customer Support Specialist I

Excellent written communication skills
Excellent verbal and listening skills including good grammar, tone of voice and diction
Ability to work effectively with others in a diverse population
Punctuality and consistent work attendance is required
Bilingual a plus

Working Conditions:

Must be flexible and adaptable about work schedules, which may include evenings and weekends
Must have the ability to use a headset and sit for long periods of time
Must be able to work in a fast paced, high volume work environment
Moderate to high noise level

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.

Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

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Refine Your Search

bilingual customer service associate jobs in wakefield ma

Customer Support Specialist - Part-time

Customer Support Specialist - 29 hours

Customer Support Specialist

Customer Support Specialist

Help Line Counselor

Bilingual Multi-Location Customer Service Specialist (Spanish)

Bilingual Customer Service Specialist (Spanish or Portuguese)

Bilingual Multi-Location Customer Service Specialist (Spanish or Portuguese)

Bilingual Customer Service Specialist (Spanish or Portuguese)

Bilingual Customer Service Specialist (Spanish or Portuguese)

Bilingual Customer Service Specialist (Spanish or Portuguese)

Bilingual Customer Service Specialist (Spanish)

Bilingual Customer Service Specialist (Spanish)

Bilingual Customer Service Specialist (Spanish)

Pro Customer Service/Sales

Bilingual Outbound Enrollment Specialist

Customer Service Specialist

Customer Service Rep II-2

Customer Service Rep II

Customer Success Specialist

I want to receive the latest job alert for bilingual customer service associate in wakefield ma

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