Top 5764 Customer experience manager Jobs in Walnut Creek, Ca

District Manager - SF South Bay/Peninsula Area, CA
Petco —Concord, CA
- $120,600 - $210,600 a year
- Remote
- Merchandising
- Fair chance
- Senior level
- Health insurance
- 401(k)
Service Manager
Cintas —San Leandro, CA
- $82,960 - $110,314 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Service Manager
Service Champions Heating & Air Conditioning —Martinez, CA
- $85,000 - $115,000 a year
- Full-time
- Sales
- Inventory management
- Computer literacy
- Paid training
- Paid holidays
Assistant Store Manager
Goodwill of the San Francisco Bay —Walnut Creek, CA
- From $70,304 a year
- Email
- Background check
- English
- Mid-level
- Commuter assistance
- Health insurance
Retail Store Manager
Goodwill of the San Francisco Bay —Walnut Creek, CA
- $77,250 a year
- Email
- Background check
- English
- Mid-level
- Commuter assistance
- Health insurance
(USA) Team Manager Developmental
Sam's Club —Concord, CA
- $70,500 - $95,000 a year
- High school
- Military
- Mid-level
- Paid jury duty
- Disability insurance
Customer Experience & Service Transformation Advisory Manager
Accenture —Walnut Creek, CA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Team Manager Existing Customer Operations (Job ID 3020440)
ADT —Concord, CA
- $62,150 - $115,390 a year
- Computer literacy
- Writing skills
- Mid-level
- Mileage reimbursement
- Paid holidays
Operations Manager
24 Hour Home Care - Corporate Division —Concord, CA
- $105,000 - $115,000 a year
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
Customer Experience Manager
Sesame AI —San Francisco, CA
- $125,000 - $240,000 a year
- Full-time
- 5 years
- Office
- Team management
- Dental insurance
- Flexible spending account
Assistant Store Manager, Operations
Crate and Barrel —Walnut Creek, CA
- $28 - $35 an hour
- Weekends as needed
- English
- Mid-level
- Continuous improvement
- Store discount
- Disability insurance
11d
Associate Customer Success Manager
Five9 —San Ramon, CA
- $55,700 - $129,400 a year
- Remote
- Bachelor of Science
- Mid-level
- Business development
Quick Apply
Customer Success Manager
Whatnot —San Francisco, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Supervisor, Operations
24 Hour Home Care - Corporate Division —Concord, CA
- $71,000 - $85,000 a year
- Hybrid work
- Spanish
- Mid-level
- Office
Quick Apply
11d
Senior Manager of Customer Experience
Suno —San Francisco, CA
- $150,000 - $210,000 a year
- Full-time
- 7 years
- Management
- Office
- Paid parental leave
- Health savings account
11d
Customer Experience Account Manager
Palecek Imports Inc —Richmond, CA
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Health savings account
Front Office Manager
WINDSOR CAPITAL GROUP —Walnut Creek, CA
- $75,000 - $78,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Math
Quick Apply
Assistant Store Manager - Broadway Plaza (Walnut Creek, CA)
Sephora —Walnut Creek, CA
- $75,700 - $92,750 a year
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Supervising experience
- Health savings account
- Disability insurance
4d
Customer Service Manager
WESTAMERICA BANK —Walnut Creek, CA
- $70,304.00 - $71,286.26 a year
- Full-time
- Management
- Ability to walk for extended periods
- Basic math
Quick Apply
Strategic Customer Success Manager
Miter —San Francisco, CA
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Office
- Presentation skills
- APIs
- Commuter assistance
- Paid parental leave
12d

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District Manager - SF South Bay/Peninsula Area, CA

Petco -
Concord, CA

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Job Details

$120,600 - $210,600 a year

Benefits

Health insurance
401(k)
Paid time off

Qualifications

Crisis intervention
Performance reviews
Store manager communication (merchandising task)
Succession planning
Correspondence management
Retail industry sales team management experience
Internal controls
Renovation
Sales analysis
Expense management
Safety regulations
Merchandising
Asset Protection
Competitive analysis
Managing store merchandising operations
Process improvement
Sales team management
Disciplinary action management
Team development
Managing retail merchandising teams
Retail compliance procedures
Theft prevention procedures
Decision making
Financial control management
Physical inventory counts for inventory management
Increasing sales revenue
Territory management
Quality audits
Talent career development
Conducting staff training sessions as a store manager

Full Job Description

In Store Jobs

R361486

Remote

1150 Concord Ave, Concord, CA 94520 United States

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

This is a remote role but must be based in the San Francisco South Bay/San Jose area and will oversee up to 20 locations in the SF, CA South Bay/Peninsula area.

What you'll do:

Provide leadership and guidance to stores in order to ensure that district sales and profit goals are achieved.
Develop and implement plans, policies and procedures in an effort to maximize profits.
Frequently use individual judgement to take action with regard to merchandise placement, staffing decisions and problem resolution which may or may not be covered by specific operating procedures.

Essential Job Duties:
The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

Analyze and monitor the sales and expense figures for each store, provide feedback and make recommendations for improvement in order to ensure that store profitability is maximized, and present district sales figures to the Regional Manager for feedback and recommendations.
Visit all district stores regularly and conduct inspections to ensure that Petco policies, procedures and merchandising programs are observed, and ensure that all new policies and procedures are properly implemented on a timely basis.
Recruit, train, develop and manage Store Management to ensure that stores are adequately staffed at all times, and succession plans are appropriately maintained for District/Regional needs.
Within the guidelines of Guest Care orientation, ensure that all associates are properly trained to provide outstanding customer service, and take corrective action when necessary.
Provide counsel to Store Managers, to include personnel issues, store events, problem solving, crisis intervention, etc. and foster open communications with store personnel and the community through periodic newsletters, store promotions, etc.
Plan and set individual as well as store goals and track the progress of each to ensure that objectives are met.
Conduct regular visits to competitor locations and report observed changes in prices, operations, policies, etc. to the appropriate levels of management.
Conduct regular audits of store paperwork, including bank deposit slips, overages/shortages, etc. and track trends to ensure that cash control procedures are in place and observed.
Ensure that all stores within their district are aware of company directed Shrink reduction initiatives and comply with Asset Protection programs.
Coordinate new store openings and existing store remodels and facilitate the prompt repair of store equipment as required.
Ensure that all store paperwork is completed accurately and in a timely manner and that all correspondence with Corporate is directed to the proper departments.
Process and forward documentation to the appropriate department.
Adhere to and promote through instruction established safety procedures.
Monitor merchandise levels in all district stores and coordinate the balance of stock between stores to ensure that inventory levels are adequate. Audit quarterly and annual physical inventory counts for accuracy and to detect merchandise allocation problems. Follow-up on Regional Inventory Manager recommendations to ensure appropriate stock levels are maintained.
Complete semi-annual performance evaluations and annual merit increase recommendations for all Store Managers in a district and submit them to the Regional Manager for approval.
Ensure employee reviews are administered prior to due dates.

Supervisory Responsibility:

Job duties entail primary responsibility for training and developing Store Managers and store personnel at all levels in the absence of the manager, including assignment delegation, instruction and follow-through.
The District Manager is required to approve performance evaluations for all store employees and to provide guidance in the form of progressive discipline, whenever necessary, in accordance with established procedures.
Additionally, it is the responsibility of the District Manager to communicate all situations and/or conditions that affect the district (i.e., customer complaints/requests, inadequate inventory levels, unemployment hearings, etc.) with the appropriate level of management or department.

Work Environment: The District Manager position requires that quality time be spent traveling between stores, sometimes several hundred miles per week. There may be risk of injury resulting from improper procedures while assisting customers and store personnel.

#LI-NN1

#PETCOGM

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Salary Range: $120,600.00 - $210,600.00

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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customer experience manager jobs in walnut creek, ca

District Manager - SF South Bay/Peninsula Area, CA

Service Manager

Service Manager

Assistant Store Manager

Retail Store Manager

(USA) Team Manager Developmental

Customer Experience & Service Transformation Advisory Manager

Team Manager Existing Customer Operations (Job ID 3020440)

Operations Manager

Customer Experience Manager

Assistant Store Manager, Operations

Associate Customer Success Manager

Customer Success Manager

Supervisor, Operations

Senior Manager of Customer Experience

Customer Experience Account Manager

Front Office Manager

Assistant Store Manager - Broadway Plaza (Walnut Creek, CA)

Customer Service Manager

Strategic Customer Success Manager

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