Top 875 Customer success specialist Jobs in Walpole, Ma

Enterprise User Engagement Customer Success Specialist
MathWorks —Natick, MA
- $140,400 a year
- Hybrid work
- Mid-level
- Office
- 3 years
Shipping and Receiving Specialist
Medline Industries —Uxbridge, MA
- $21 an hour
- Overtime
- English
- Forklift
- High school diploma or GED
- Health savings account
- Disability insurance
Software Engineer
Huxley§ —Boston, MA
- $160,000 a year
- System design
- Office
- Travel
- Dental insurance
- Vision insurance
Senior Marketing Specialist
Bank of Canton —Canton, MA
- $23.30 - $38.45 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service & Studio Success Manager
Dune Jewelry —Norwood, MA
- $21 - $25 an hour
- Part-time
- Research
- Mid-level
- In-person
- Paid holidays
- 401(k)
Quick Apply
9d
Meta Retail Specialist
Channel Partners —Marlborough, MA
- $18.50 an hour
- Overtime
- Customer service
- Writing skills
- Merchandising
- Paid training
- 401(k)
Senior Accounting Specialist - Construction Industry Experience Preferred
GF Sprague —Westwood, MA
- $33 - $36 an hour
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
Lead Specialist - Area Account Mgt
Sunoco LP —Boston, MA
- $118,000 - $146,000 a year
- Weekends as needed
- Salesforce
- 8 years
- Project management
- Profit sharing
- Health insurance
Quick Apply
11d
Onsite Senior Technician
Custom Computer Specialists —Boston, MA
- $50,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Outside Sales- Route Support Specialist
Snap-on Inc —Framingham, MA
- $40,000 - $60,000 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Tuition reimbursement
On-Site Service Engineer (Electromechanical)
Field of Talent —Boston, MA
- $80,000 - $90,000 a year
- Weekends as needed
- Mid-level
- Windows
- Driver's License
Quick Apply
7d
Associate Services Representative - Contract
nextSource Connect —Cambridge, MA
- $20 an hour
- Temporary
- Background check
- Microsoft Excel
- Pass drug screening
Quick Apply
Credit Card Processing Specialist
The CCS Companies —Norwood, MA
- $23.50 - $28.00 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Paid training
- Health savings account
Quick Apply
7d
Retail Display Installer – Technology
2020 Companies, Inc. —Providence, RI
- $18.50 an hour
- Part-time
- Background check
- 18 years or older
- Up to 50% travel
- Paid training
- Mileage reimbursement
Quick Apply
Associate Veterinarian (Full-Time or Part-Time)
Petco —Mansfield, MA
- $87,700 - $186,100 a year
- Full-time
- Computer skills
- Communication skills
- Entry level
- Health insurance
- 401(k)
Accountant - Machine Specialist - Junior
ROBERT REISER & COMPANY INC —Canton, MA
- $65,000 - $75,000 a year
- Full-time
- Customer service
- Computer literacy
- ERP systems
Quick Apply
3h
Sales Support Specialist
First Citizens Bank —Wellesley, MA
- $30.94 - $41.85 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Application Specialist, HPNE
Getinge Canada, Ltd —Smithfield, RI
- $97,500 - $122,000 a year
- Full-time
- Mid-level
- Microsoft Office
- 3 years
Talent Acquisition Specialist
Myomo, Inc —Burlington, MA
- $35 - $45 an hour
- Temporary
- Hybrid work
- Mid-level
- Bachelor's degree
- Neurology
Quick Apply
Route Support
UniFirst —Dorchester, MA
- $61,927.98 - $86,011.08 a year
- Full-time
- Clean driving record
- High school diploma or GED
- Ability to lift 50 pounds
- Profit sharing
- Health insurance
7d

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Enterprise User Engagement Customer Success Specialist

MathWorks -
Natick, MA

Apply Now

Job Details

$140,400 a year

Qualifications

Engagement rate tracking
Customer records maintenance
Managing customer accounts
Customer training
Increasing user engagement
Customer relationship building
Client onboarding
Customer retention strategy
Phone communication
Client rapport building
Account development
Mid-level
3 years
Master's degree
Client database systems
Salesforce Cloud
B2B business model
Bachelor's degree
Doctor of Philosophy
Task prioritization
Sales management systems proficiency
Initial Contact (sales skills)
Data interpretation
B2B
Prospecting
Client acquisition
Client growth strategy
CRM system proficiency
Events management
Strategic communications

Full Job Description

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

As an Enterprise User Engagement Customer Success Specialist (CSS), you will be an integral member of the Enterprise account team, partnering directly with a portfolio of large, strategically important organizations. Your focus will be to ensure customers achieve meaningful outcomes from their Enterprise License by deepening their adoption of MathWorks products and services and maximizing long‑term value.

In this role, you will drive user engagement across accounts and departments by helping end users onboard effectively, discover new capabilities and build sustainable usage through targeted communications, events, and personalized follow‑up. You will guide customers’ progress along their adoption journey and help strengthen long‑term relationships.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Identify and onboard new users to increase awareness of the Enterprise License and promote effective use of MathWorks tools and training.
Proactively prospect within accounts to uncover opportunities for expanding product usage and training adoption. Engage and qualify existing contacts to identify additional needs and coordinate follow‑up with Account Managers.
Design and execute private customer events in collaboration with the account team, ensuring they are well‑planned, promoted, and aligned with customer goals.
Develop tailored customer communications that support user engagement, reinforce key messages, and help guide users along their adoption journey.
Execute targeted follow‑up activities with users—such as training recommendations, and personalized guidance—based on customer workflows and needs.
Maintain accurate customer and activity data in Salesforce ensuring visibility for cross‑functional teams and supporting coordinated enterprise account strategies.
Measure the effectiveness of user engagement activities, analyze outcomes, and identify opportunities to improve processes, messaging, and customer impact.

Strong customer relationship-building skills.
Customer-facing experience, including prospecting and targeted outreach to users.
Persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
Strong time management and prioritization skills.
Ability to work well both independently and collaboratively within cross‑functional account teams.
Ability to analyze data and feedback.
Proficiency in customer relationship management systems.
Experience working in a B2B, high-tech environment is a plus.
Familiarity with MathWorks products and tools is a plus.

A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
Visa sponsorship will not be provided for this position.

Apply Now

Refine Your Search

customer success specialist jobs in walpole, ma

Enterprise User Engagement Customer Success Specialist

Shipping and Receiving Specialist

Software Engineer

Senior Marketing Specialist

Customer Service & Studio Success Manager

Meta Retail Specialist

Senior Accounting Specialist - Construction Industry Experience Preferred

Lead Specialist - Area Account Mgt

Onsite Senior Technician

Outside Sales- Route Support Specialist

On-Site Service Engineer (Electromechanical)

Associate Services Representative - Contract

Credit Card Processing Specialist

Retail Display Installer – Technology

Associate Veterinarian (Full-Time or Part-Time)

Accountant - Machine Specialist - Junior

Sales Support Specialist

Application Specialist, HPNE

Talent Acquisition Specialist

Route Support

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