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Part-time Museum Gallery Attendant

Brandeis University -
Waltham, MA

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Job Details

Full-time
$22.00 - $23.50 an hour
1 day ago

Benefits

Free parking
403(b) matching
Health insurance
Dental insurance
Paid time off
403(b)

Qualifications

Physical security
Visitor query response
Crowd incident management
Greeting customers
Answering guest questions
Emergency procedures
Crowd management security protocols
Bachelor's degree
Public safety procedures
Safety hazards
Patrolling
1 year
Phone call management
Event customer service
Entry level

Full Job Description

Reporting to the Visitor Services Manager, Gallery attendants provide visitors to the Rose Art Museum an engaging cultural experience while also ensuring the protection of the art on exhibition. The Rose Art Museum seeks to provide an engaging cultural experience for visitors, and Gallery Attendants, as the museum’s ambassadors, stand at the forefront of providing that experience. Gallery Attendants are responsible for representing the Rose with warmth and professionalism; welcoming and tracking visitors; providing visitors information on exhibitions and programs; protecting the works of art on view; securing the building; and ensuring the safety of staff and public by strictly following security protocols. Other duties as assigned.

The salary range for the position is $22-$23.50 per hour.

Job Description

Brandeis University is delighted to announce a career opportunity as the Museum Gallery Attendant in the Rose Art Museum. If you are looking for an opportunity to work at a beautiful university campus with lots of perks including free parking, look no further. At Brandeis, we offer a competitive benefits and compensation package which includes medical, dental and life insurances. We also offer a generous paid time off benefit. If you are looking to advance your career through educational opportunities, Brandeis offers free tuition for employees, dependents and spouses. Our 403b retirement savings plan includes a generous match.

Reporting to the Visitor Services Manager, Gallery attendants provide visitors to the Rose Art Museum an engaging cultural experience while also ensuring the protection of the art on exhibition. The Rose Art Museum seeks to provide an engaging cultural experience for visitors, and Gallery Attendants, as the museum’s ambassadors, stand at the forefront of providing that experience. Gallery Attendants are responsible for representing the Rose with warmth and professionalism; welcoming and tracking visitors; providing visitors with information on exhibitions and programs; protecting the works of art on view; securing the building; and ensuring the safety of staff and public by strictly following security protocols.

Key Responsibilities:

Provide excellent customer service and maintain a courteous, friendly and informative attitude while looking after the welfare of the museum galleries. Actively participate in training programs to improve knowledge of the museum, security and customer service skills. Maintain order in assigned areas by addressing inappropriate behavior in a confident, calm, and friendly manner. Serve as initial responder in the event of a visitor or other related emergency, contacting a supervisor when appropriate. Provide friendly, quality information and orientation to students and other visitors during hours of operation and special events. Shifts include rotation to several galleries as well as staffing the welcome desk, including greeting visitors in person, checking them in on an iPad, and answering phone calls. 50%

Follow security routines in opening and closing the building to include turning the lights on and off, as well as assist in exhibition activation and deactivation. Complete a daily written activity log. Assist in conducting crowd control procedures by monitoring and protecting museum visitors, galleries, buildings, equipment, facilities, and grounds. Report to supervisor any missing or damaged objects or unusual conditions. Report any irregularities as they pertain to building operations, safety, or fire hazards during patrol of premises. 45%

Other related functions assigned by the VSM. 5%

This position has a Friday through Sunday schedule from 10:45am to 5:15pm and is part-time with benefits.

Job Requirements:

Bachelor degree preferred
1-3 years of total work-related experience

What you need to succeed:

Outgoing, friendly and customer service-oriented
Ability to use tact and diplomacy when interacting with visitors, when resolving issues, and enforcing museum policies
Exhibit confidence when communicating museum policies and information to visitors
Become knowledgeable about the artists and exhibition on view
Ability to stand/walk and remain alert for duration of shift
Excellent attendance and be available to work a consistent schedule
Adapt in diverse situations under pressure and able to take direction
Ability to exercise initiative and good judgment at all times
Maintain professional appearance and demeanor
Training is required and will be provided
Ability to work with constituents and students from a variety of backgrounds
Familiarity and sensitivity to issues of diversity, equity, inclusion, and accessibility

Pay Range Disclosure

The University's pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements.

Equal Opportunity Statement

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a "protected class").

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