Top 172 Business coordinator Jobs in Waltham, Ma

Service Coordinator
Keyes North Atlantic, Inc. —Newton, MA
- $31 - $38 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
7h
Strategic Projects Coordinator
Delta Projects, Inc. —Dedham, MA
- $28.85 - $30.28 an hour
- Full-time
- Microsoft Excel
- Management
- PMP
- Health insurance
- Dental insurance
Quick Apply
Business Coordinator
Brandeis University —Waltham, MA
- Full-time
- Google Workspace
- Office
- High school diploma or GED
Business Applications Coordinator
Corning —Tewksbury, MA
- $74,973 - $103,088 a year
- Full-time
- Oracle
- Mid-level
- Analysis skills
- Paid parental leave
- Disability insurance
Business Operations Coordinator - Part Time / Flexible
Surface Experts - Boston North —Stoneham, MA
- $25 - $35 an hour
- Part-time
- Hybrid work
- Clean driving record
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Coord II, Program
Boston Children's Hospital —Wellesley, MA
- $49,275.20 - $78,832.00 a year
- Full-time
- Management
- Mid-level
- Office
Office and Events Coordinator
FirstLight Power —Burlington, MA
- $75,000 - $90,000 a year
- Hybrid work
- Microsoft Outlook
- 5 years
- Word processing
- Paid parental leave
- Health savings account
Quick Apply
Project Coordinator
Tufts University —Boston, MA
- $27.85 - $38.50 an hour
- Hybrid work
- Customer service
- Research
- Mid-level
12d
Service Coordinator
Keyes North Atlantic —Newton, MA
- $31.25 - $38.46 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
5d
Business Development Coordinator
Babette Home Care - Boston, MA —Boston, MA
- Full-time
- Hybrid work
- Marketing
- Local
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
Program Coordinator
MIT —Cambridge, MA
- $63,200 - $80,050 a year
- Part-time
- Customer service
- Mid-level
- University
Warranty Claims Coordinator
Maverick Tech —Wilmington, MA
- $32.42 - $51.78 an hour
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Project Coordinator, IAIFI
MIT —Cambridge, MA
- $63,200 - $80,050 a year
- Weekends as needed
- Customer service
- Mid-level
- Administrative experience
8d
Project Controls Coordinator
Skanska USA —Waltham, MA
- Full-time
- Background check
- Mid-level
- 1 year
- Employee stock purchase plan
- 401(k) matching
7d
Ski & Travel Program Coordinator
Boston Ski and Sports Club —Waltham, MA
- Weekends as needed
- No experience needed
- Mid-level
- Office
Program Coordinator
Metropolitan Area Planning Council —Boston, MA
- $63,000 - $70,000 a year
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Research
- Commuter assistance
- Paid holidays
1d
Administrative Operations Coordinator
The Middlesex Corporation —Littleton, MA
- Part-time
- ERP systems
- Research
- Mid-level
- Travel reimbursement
- Health insurance
Education Programs Coordinator 24 hour
Hebrew SeniorLife —Roslindale, MA
- $59,135.04 - $88,703.08 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Project Coordinator
Beth Israel Lahey Health —Boston, MA
- $23.15 - $31.16 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
14d
Accounts Receivable Coordinator
Cityscapes Plant Care, Inc. —Back Bay, MA
- $26 - $28 an hour
- Full-time
- Research
- Mid-level
- Office
- Commuter assistance
- Health insurance
Quick Apply

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Service Coordinator

Keyes North Atlantic, Inc.
Newton, MA

Quick Apply

Job Details

Full-time
$31 - $38 an hour
7 hours ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Teamwork
Microsoft Excel
Microsoft Outlook
Word embeddings
Employee relationship building
Administrative experience
Dispatching
Business Administration
Customer information system software
Business
Associate's degree

Full Job Description

DO YOU LIKE PROBLEM SOLVING AND WORKING WITH CUSTOMERS? DO YOU HAVE EXPERIENCE AS A DISPATCHER? Then we want to hear from you!

Position Overview: We are seeking a dynamic and proactive Service Coordinator to join our team. Our service department consists of both residential HVAC and Commercial Fire Alarm/ Electrical services. We are looking for a Service Coordinator to provide exceptional customer service and administrative support for our Service Department.The Service Coordinator will be responsible for parts ordering and daily call review, small quotes, dispatching, customer service, and general technician oversight. This role requires excellent communication skills, forward-thinking abilities, and a self-starter attitude. Quick learning abilities, and a proactive approach to understanding service call types, industry and parts knowledge, as well as prioritizing key accounts and jobs.Key Responsibilities: Customer Service & Dispatch (45%) Handling Customer Calls and Incoming Communication: Take incoming calls from customers, especially those requiring urgent attention, and provide timely and effective solutions.Customer Interaction: Initiate and maintain outgoing and interactive communication (written and verbal) with customers to keep them informed of how the company is responding to their needs.Customer Prioritization: Identify and prioritize important customers to ensure their needs are met promptly and effectively.Service Call Assessment: Quickly learn and understand the types of service calls that can be dispatched to specific technicians based on their expertise and availability.Visit Planning: Create service visit for customer service requests, including scheduling field work, conducting needed research, and ensuring parts are ordered to maximize customer satisfaction Communication: Maintain clear, professional, and effective communication with customers, technicians, and internal teams.Problem-Solving: Proactively identify potential issues and implement solutions to enhance customer satisfaction and operational efficiency.Documentation: Accurately record and update customer information, interactions, service details, and follow-up actions in the company's CRM system.Dispatching Technicians: Efficiently schedule and coordinate the dispatch of field technicians to customer locations, ensuring prompt and accurate service calls.Schedule Management: Schedule, manage, adapt, and communicate changes in the daily schedule to customers and technicians to ensure successful conclusions to all service calls.Field Monitoring: Monitor technicians in the field to ensure work is proceeding according to customer expectations.Administrative & Office Support (10%) Promote and schedule Maintenance Visits: Evaluate past customer history to accurately determine the time and personnel required for scheduling maintenance visits. Provide general office support to the service team, including document management and scheduling assistance. Ensure Data Integrity: Review daily, weekly and monthly reports to ensure customer information including assets and asset service history is accurate. Parts Management: Order, track, and return service parts needed for service calls. Provide proper communication to the field when parts are on the shelf and ready to be picked up. Service Visit Review & Billing Support: (45%) Review and Documentation: Conduct daily reviews of field technician paperwork to support accurate and timely billing and payroll, addressing or highlighting issues with field technicians or supervisors. Collaborate: with the accounting team to address invoice questions, discrepancies, and necessary adjustments. Parts ordering and follow Up: Review technician notes and order the correct parts needed for a follow up visit when necessary. Additional role requirements:

Contribute to Company Culture: Maintain positive, supportive relations with all staff.
Continuous Improvement: Stay informed about industry trends and best practices to continuously improve service delivery and customer experience.
Team Collaboration: Work collaboratively with team members to improve processes and procedures, contributing to a culture of continuous improvement.

Work Environment:

Fast-paced and intense in an open office environment.
Moderate noise level with occasional variations.
Subject to continual interruptions and changing priorities.
Effective, consistent, positive, and constant communication with customers, vendors, co-workers, and others required.

Minimum Qualifications:

2-3 years of experience in an administrative or customer service role, preferably in a service-based industry.
Exceptional verbal and written communication skills.
Strong organizational, communication, and problem-solving abilities.
Strong customer service skills
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Ability to work independently and as part of a team.
Proficiency in using CRM software (Buildops, Inspectpoint) and other relevant tools.
Quick learning abilities with a proactive approach to problem-solving.
High level of attention to detail and accuracy.
Strong knowledge of Microsoft Word, Excel, and Outlook.
Ability to remain calm and collected when problem-solving.

Preferred Qualifications:

Associate’s degree in business administration, or related field
Prior experience in a service- based industry (HVAC, mechanical systems, alarm, electrical or related fields)
Parts knowledge and experience working with vendors in the (HVAC, mechanical systems, alarm, electrical or related fields)
Service system knowledge or a general understanding of (HVAC, mechanical systems, electrical, or fire alarm).

Why Join Us:

Opportunity to work in a supportive and collaborative environment.
Competitive salary and benefits package.
Room for growth and continuous learning and professional development.
Be part of a company that values customer satisfaction.

If you are a motivated and customer-focused individual looking to make a difference in either the HVAC or Alarm/Electrical industry, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $31.00 - $38.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

In what field do you have dispatching experience?

Experience:

Dispatching: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

business coordinator jobs in waltham, ma

Service Coordinator

Strategic Projects Coordinator

Business Coordinator

Business Applications Coordinator

Business Operations Coordinator - Part Time / Flexible

Coord II, Program

Office and Events Coordinator

Project Coordinator

Service Coordinator

Business Development Coordinator

Program Coordinator

Warranty Claims Coordinator

Project Coordinator, IAIFI

Project Controls Coordinator

Ski & Travel Program Coordinator

Program Coordinator

Administrative Operations Coordinator

Education Programs Coordinator 24 hour

Project Coordinator

Accounts Receivable Coordinator

I want to receive the latest job alert for business coordinator in waltham, ma

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