Top 5841 Program support manager Jobs in Waltham, Ma

Manager, Voice of the Customer
Keolis Commuter Services —Boston, MA
- $80,000 - $88,000 a year
- Background check
- 5 years
- Writing skills
Quick Apply
2d
Grants & Operations Manager
Trefler Foundation —Needham, MA
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- 5 years
- Databases
- Analysis skills
- 403(b) matching
- Disability insurance
9d
LN Concerts, Office Manager
Live Nation —Cambridge, MA
- $32.90 - $41.16 an hour
- Full-time
- Inventory management
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
12h
Patient Support Vendor and Program Operations Manager (Contract)
Vertex Pharmaceuticals —Boston, MA
- $60 - $65 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Program Manager, Medicare Stars & Quality Improvement (Remote in Massachusetts)
Molina Healthcare —Waltham, MA
- $84,067 - $163,931 a year
- Full-time
- Remote
- Writing skills
- Analysis skills
- Organizational skills
- Health insurance
Clinical Operations Manager (Licensed RN)
Correctional Psychiatric Services PC —Quincy, MA
- $98,000 - $125,000 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
Senior Project Manager – Public Projects (PLS)
FELDMAN GEOSPATIAL —Boston, MA
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Background check
- Engineering
- Quality control
- Paid holidays
- Disability insurance
Quick Apply
1d
Senior Product Manager
Lifetime Brands —Medford, MA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Sales
- Office
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
9d
Clinical Care Manager
AMERICAN TRAINING INC —Andover, MA
- Weekends as needed
- Mid-level
- 3 years
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
Associate / Lead Dentist
Tend —Cambridge, MA
- $175,000 - $425,000 a year
- Email
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Senior Program Manager
Autonodyne LLC —Boston, MA
- $150,000 - $205,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
RN, HOSPICE CLINICAL MANAGER 5 STAR CO, PHENOMENAL BENEFITS & TEAM, TOP $ FLEX HOURS
New England Personnel, LLC —Natick, MA
- $108,000 - $118,000 a year
- Email
- Background check
- Nursing
- Vital signs
- Travel reimbursement
- Free parking
Quick Apply
2d
Lead Building Engineer
National Development/Cranshaw Construction —Burlington, MA
- $90,000 - $110,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Wellness program
- Disability insurance
Quick Apply
1d
Multi-family Construction Project Manager
Procopio Enterprises, Inc. —Andover, MA
- $95,000 - $150,000 a year
- Full-time
- Background check
- Construction site
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Botanical & Floral Design Manager
Cityscapes —Roxbury, MA
- $67,000 - $73,000 a year
- Full-time
- 5 years
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
Preschool Lead Teacher
Ocean Breeze School —Marblehead, MA
- $23,000 - $25,000 a year
- Part-time
- Background check
- Classroom
- CPR Certification
- 401(k)
- Paid time off
Quick Apply
Nurse Supervisor
FENWAY HEALTH —Boston, MA
- $91,100 - $113,900 a year
- Full-time
- Nursing
- RN License
- Customer service
- Paid holidays
- Health insurance
Quick Apply
RN Unit Manager
Highland Park Rehabilitation and Healthcare Center —Chelsea, MA
- $50 - $60 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
- Dental insurance
- Tuition reimbursement
Quick Apply
Associate / Lead Dentist
Tend —Boston, MA
- $175,000 - $425,000 a year
- Email
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Commercial Lead Electrical Foreman
Nardone Electric —Massachusetts
- $45 - $53 an hour
- Full-time
- Background check
- Management
- Construction site
- Health savings account
- Health insurance
Quick Apply

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program support manager jobs near waltham, ma

Manager, Voice of the Customer

Keolis Commuter Services -
Boston, MA

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Job Details

$80,000 - $88,000 a year
2 days ago

Qualifications

Project reporting
Customer communication
Program management
Reputation management
5 years
Professional ethics
Writing skills
Customer satisfaction tracking
Bachelor's degree in business
Data analysis skills
Mid-level
Customer insights research
Bachelor's degree in business administration
High school diploma or GED
Analysis skills
Bachelor's degree
Management reporting
Business Administration
Customer satisfaction improvement
Business
Communication skills
Cross-functional communication
Customer surveys
Time management

Full Job Description

Salary Range: $80,000 - $88,000

Knowledge and Experience:

A bachelor’s degree in business administration or the equivalent of five (5) years customer service experience and a high school diploma or GED.
Experience in customer service, commercial and / or transportation operations is preferred.
Proven experience with analysis of disparate data sources, ability to analyze data, develop and communicate action plans.
Excellent interpersonal and communication skills coupled with time management skills with a proven ability to meet deadlines.

Skills:

Communicate clearly and effectively, both orally and in writing, to different levels of the organization.
Ability to be flexible and maintain a professional demeanor when dealing with tight deadlines, sensitive service issues and emergency situations daily.
Ability to influence delivery of peers and other departments.
Ability to act with integrity, professionalism, and confidentiality.

Key Accountabilities:

Manage the Voice of customer program, administration of the CSS, deep dive and Mystery Rider surveys.
Analyze various customer feedback information sources and identify lagging and leading indicators for satisfaction.
Produce weekly, monthly (and other frequency reports) for the business and the MBTA.
Champion to the business specific areas/actions that business units can undertake to positively influence customer satisfaction.
Track delivery and impact of customer satisfaction projects and measure effectiveness.
Support the wider delivery of the Annual Customer Service Plan.
Liaise with wider Keolis organization, to capture best practice and share ideas to improve customer experience.
Along with the passenger communication manager and director of customer experience enhance reputation of Keolis by engaging with the MBTA to celebrate Service Signature and customer experience improvement project success stories.
Enhance Keolis’ reputation by accepting ownership for delivery of improvement initiatives, exploring opportunities to add value to job accomplishments - contributing to team effort of performing duties in a timely manner with a sense of urgency.
Crossed trained to cover the management roles within the Passenger Information Center, Social Media team and Customer Service Center in times of absence/vacation or business need.

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

program support manager jobs in waltham, ma

Manager, Voice of the Customer

Grants & Operations Manager

LN Concerts, Office Manager

Patient Support Vendor and Program Operations Manager (Contract)

Program Manager, Medicare Stars & Quality Improvement (Remote in Massachusetts)

Clinical Operations Manager (Licensed RN)

Senior Project Manager – Public Projects (PLS)

Senior Product Manager

Clinical Care Manager

Associate / Lead Dentist

Senior Program Manager

RN, HOSPICE CLINICAL MANAGER 5 STAR CO, PHENOMENAL BENEFITS & TEAM, TOP $ FLEX HOURS

Lead Building Engineer

Multi-family Construction Project Manager

Botanical & Floral Design Manager

Preschool Lead Teacher

Nurse Supervisor

RN Unit Manager

Associate / Lead Dentist

Commercial Lead Electrical Foreman

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