Top 1142 Customer service representative Jobs in Waltham Ma

Customer Service Associate
Johnson String Instrument —Waltham, MA
- $20 - $24 an hour
- Full-time
- Background check
- Customer service
- Office
- Paid training
- Disability insurance
Quick Apply
Service Coordinator
ArcLight Information Technology —Newton, MA
- $22 - $28 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
9d
Insurance & Benefits Customer Service Representative
Greene Resources - ProTech —Medfield, MA
- $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Commuter assistance
Quick Apply
E-Commerce Growth & Customer Experience Coordinator
Danique Jewelry —Watertown, MA
- From $23 an hour
- Email
- No experience needed
- Continuous improvement
- In-person
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative
Town of Wellesley —Wellesley, MA
- $62,000 - $74,500 a year
- Email
- Office
- High school diploma or GED
- Driver's License
- Retirement plan
Quick Apply
Customer Service Representative / Medical Receptionist
FYZICAL Therapy and Balance Centers —Waltham, MA
- $21 - $25 an hour
- Full-time
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Quick Apply
11d
Customer Success Representative
Reliable Respiratory —Woburn, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
Customer Operations Specialist
binx health —Cambridge, MA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Military encouraged
- Organizational skills
Quick Apply
4d
Client Services Representative
Trane Technologies —Wilmington, MA
- $66,056.66 - $96,039.99 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
Healthcare Customer Service Coordinator
IVI RMA North America —Waltham, MA
- $25 - $28 an hour
- Urgently hiring
- High school diploma or GED
- Analysis skills
- Organizational skills
- AD&D insurance
- Paid holidays
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Customer Service Rep
Beth Israel Lahey Health —Winchester, MA
- $19.05 - $25.64 an hour
- Call employer
- Computer literacy
- Windows
- High school diploma or GED
Customer Service Specialist Temporary Part Time
Biofrontera —Woburn, MA
- $25 - $35 an hour
- Part-time
- Hybrid work
- Mid-level
- 3 years
- Communication skills
Quick Apply
Contact Center Representative
BrightonOne —Brighton, MA
- $25.00 - $26.25 an hour
- Full-time
- Spanish
- HIPAA
- High school diploma or GED
Quick Apply
12d
Customer Care Retention Specialist
Insulet Corporation —Acton, MA
- $26.33 - $39.49 an hour
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Smartphone
- Health insurance
- Dental insurance
Member Advocate | Member Services Division | October 2026 - Remote
Blue Cross Blue Shield of Massachusetts —Hingham, MA
- From $20.51 an hour
- Full-time
- Remote
- Bilingual
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
4d
Customer Service Representative
LeMaitre —Burlington, MA
- $25 - $27 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Opportunities for advancement
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Hybrid work
- Research
- High school diploma or GED
- Mentoring
Customer Account Specialist
Copyright Clearance Center —Cambridge, MA
- $50,000 - $55,000 a year
- Full-time
- Remote
- Writing skills
- English
- Mid-level
9d
Account Service Representative
Boston Water and Sewer Commission —Boston, MA
- $1,180.00 - $1,422.30 a week
- Full-time
- Microsoft Outlook
- Research
- Mid-level
11d
Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level

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Customer Service Associate

Johnson String Instrument
Waltham, MA

Quick Apply

Job Details

Full-time
$20 - $24 an hour

Benefits

Paid training
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
On-the-job training
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Teamwork
Customer service
Call center experience
Managing clients in a customer support role
Attention to detail
Customer support
Client interaction via phone calls

Full Job Description

Location: Waltham, MA
Employment Type: Full-Time
Pay: $20.00-$24.00 per hour

Schedule: This is a full-time, in-person position. The anticipated schedule is Tuesday through Saturday, although there may be some flexibility in the weekday schedule. Regular Saturday availability is required. Due to the seasonal nature of our business, September, June, and the period between Black Friday and Christmas are particularly busy times for JSI. Employees in this role should expect limitations on scheduling vacation or other planned time off during these peak periods.

Johnson String Instrument (JSI) is looking for a Customer Service Associate to join our team in Waltham.

Our customers include students picking up their first instrument, parents navigating a rental, music educators supporting their programs, and experienced musicians looking for the right products and services. As a Customer Service Associate, you’ll help make those experiences easy, positive, and personal.

This is a hands-on customer service role for someone who enjoys helping people, solving problems, and following things through. You’ll communicate with customers by phone, email, and webchat while helping with instrument rentals, orders, products, and general questions.

What You’ll Do

You’ll become knowledgeable about JSI’s rental program, products, and services so you can confidently guide customers and help them find what they need.

Your day may include:

Helping students, parents, teachers, and musicians with rental, product, order, and service questions
Processing rental registrations, exchanges, returns, account updates, and product orders
Helping customers select appropriate instruments, strings, accessories, cases, and other products based on their needs
Researching questions, resolving problems, and working with colleagues across JSI when additional support is needed
Keeping customer accounts and interactions accurately documented and following open requests through to resolution
Supporting online orders and other activities that help the Customer Service team operate effectively

The goal is not simply to answer a question and move on. We want our customers to feel that someone listened, understood what they needed, and took ownership of helping them.

What We’re Looking For

You don’t need to be a professional musician to succeed here. We’re looking for someone who brings strong customer service instincts, enjoys learning, and can provide thoughtful and dependable support.

You’ll likely be a good fit if you have experience in customer service, retail, sales, a call center, order processing, or another customer-facing environment. You should be comfortable communicating by phone and in writing, managing several customer needs at once, learning new systems and products, and following through when something needs to be resolved.

We also value people who are dependable, collaborative, detail-oriented, and willing to ask questions when they need help.

Experience with string instruments, music education, or musical accessories is a plus, but it is not required.

Benefits

Full-time employees are eligible to participate in JSI’s benefits program beginning on the date of hire.

Benefits currently include:

Medical and dental insurance with employer contributions
Employer-funded healthcare support through the Difference Card
Company-paid long-term disability insurance
Flexible Spending Account (FSA) and Dependent Care Account (DCA) options
Employee Assistance Program (EAP) provided at no cost to employees
Massachusetts Paid Family and Medical Leave benefits

JSI contributes toward medical and dental coverage, funds a significant portion of certain healthcare costs through the Difference Card, and provides long-term disability and EAP coverage at no cost to employees.

Additional information about eligibility, coverage options, employee contributions, and plan terms will be provided during the hiring and enrollment process.

Working at JSI

This is a full-time, in-person position based at our Waltham office. The role is primarily performed at a workstation using a computer, telephone, email, webchat, and other customer service systems throughout the workday.

At JSI, customer service is a team effort. You’ll work with colleagues throughout the organization to solve problems and make sure customers receive the service and follow-through they expect.

We value people who communicate openly, treat customers and coworkers with respect, take responsibility for their work, and are willing to pitch in when the team needs help.

If you enjoy working with people and like the satisfaction of turning a question or problem into a great customer experience, we’d like to hear from you.

Pay: $20.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Vision insurance

Application Question(s):

How many years of paid customer service experience do you have working directly with customers by phone, email, chat, or in person?
Have you worked in a position where regularly answering and making customer phone calls was a primary part of your job?
Do you have experience handling customer requests through at least two of the following: phone, email, live chat/webchat, or an online customer service system?
This is a full-time, on-site position in Waltham, and Saturdays are required. Are you able to consistently work this schedule?
Have you used a computer-based system to enter customer information, process orders or transactions, document customer interactions, or manage customer accounts?
In your most recent customer service position, approximately how many customer interactions did you personally handle during a typical workday across phone, email, chat, or in person?

Experience:

Customer service: 1 year (Required)
Call center: 1 year (Preferred)

Ability to Commute:

Waltham, MA 02451 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in waltham ma

Customer Service Associate

Service Coordinator

Insurance & Benefits Customer Service Representative

E-Commerce Growth & Customer Experience Coordinator

Customer Service Representative

Customer Service Representative / Medical Receptionist

Customer Success Representative

Customer Operations Specialist

Client Services Representative

Healthcare Customer Service Coordinator

Customer Service Rep

Customer Service Specialist Temporary Part Time

Contact Center Representative

Customer Care Retention Specialist

Member Advocate | Member Services Division | October 2026 - Remote

Customer Service Representative

Call Center Representative

Customer Account Specialist

Account Service Representative

Patient Experience Representative- ORL Call Center

I want to receive the latest job alert for customer service representative in waltham ma

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