Top 12 Help desk analyst Jobs in Warren, Mi

Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
IT Support Analyst - Plum Market Corporation, Inc.
Plum Market —Farmington Hills, MI
- Full-time
- Background check
- Office
- Windows
- Paid holidays
- Health insurance
3d
Junior Cyber Advisor
Eccalon LLC —Detroit, MI
- Full-time
- Computer science
- Computer Science
- Research
Information Technology
LM MANUFACTURING LLC —Detroit, MI
- Full-time
- 7 years
- Computer Science
- Office
Quick Apply
PLEX ERP System Administrator
Performance Seats, Inc —Clinton Township, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
IT Engineer
LM MANUFACTURING LLC —Detroit, MI
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
IT Architect - Epic| Revenue Cycle Management| Full-Time
Henry Ford Health —Troy, MI
- Full-time
- System design
- Research
- Master's degree
- Health insurance
- Dental insurance

Discover related jobs

Based on your search for help desk analyst jobs.

Business Systems Manager
Fairlane Products —Fraser, MI
Fairlane Products, a well-established manufacturing and distribution company, is looking for a *Business Systems Manager* to own the systems, data, and…
$80,000 - $120,000 a year
Quick Apply
4d
System Administrator
RHP Properties —Farmington Hills, MI
Bachelor’s degree in Information Technology, Computer Science, or related field or satisfactory combination of formal education and relevant work experience…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$22 - $29 an hour
Quick Apply
7d
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk analyst in warren, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near warren, mi

Help Desk Analyst jobs in Detroit, MI

Revenue Cycle Specialist jobs in Troy, MI

IT Support jobs in Farmington Hills, MI

IT Engineer jobs in Detroit, MI

Help Desk Analyst jobs in Boston, MA

Remote Help Desk jobs in San Diego, CA

Help Desk Analyst jobs in Columbia, SC

Help Desk Analyst jobs in Chantilly, VA

Healthcare Analyst jobs in Maryland

Help Desk Analyst jobs in Texas City, TX

Systems Administrator jobs in Lawrence, KS

Bae Systems jobs in Fort Walton Beach, FL

Systems Administrator jobs in Miami, FL

Systems Administrator jobs in Huntsville, AL

Network Administrator jobs in New York, NY

Systems Administrator jobs in Grand Junction, CO

Warranty Administrator jobs in Pennsylvania

Casella Waste Systems jobs in Maine

Internal Revenue Service jobs in Atlanta, GA

Revenue Cycle Specialist jobs in Springfield, MA

Help Desk Analyst

Motor City Electric -
Detroit, MI

Apply Now

Job Details

Qualifications

Telecommunications network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
iOS
Windows
High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Desktop applications
WAN
Desktop administration
Cross-functional collaboration
Mobile devices

Full Job Description

The Help Desk Analyst serves as the primary point of contact for all IT-related support requests. This role provides front-line technical assistance to employees, performs initial troubleshooting and issue triage, and ensures accurate documentation and timely resolution of support tickets. The Help Desk Analyst focuses on user experience, communication, and efficient problem resolution while coordinating with other IT team members for escalated issues.

Apply Now

Subsidiary Motor City Electric
Department Information Technology (IT)
Location Detroit, MI

Primary Responsibilities

User Support & Ticket Management:
Act as the first point of contact for IT support via ticketing system, phone, email, and walk-up requests.

Gather detailed information from users to accurately diagnose issues and determine priority.

Log, categorize, update, and close support tickets in accordance with IT procedures.

Communicate clearly with users regarding issue status, next steps, and resolution timelines.

Troubleshooting & Issue Resolution:
Provide Tier-1 technical support for common end-user issues, including:

Windows operating systems

Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

Printers, peripherals, and basic workstation connectivity

User access, authentication, and account-related issues

Provide Tier-1 support for mobile and field devices, including:

iOS devices (iPhones and iPads)

Microsoft Surface devices

Cellular hotspots

Perform first-level troubleshooting for connectivity issues at jobsites, including:

Verifying network availability and signal strength

Troubleshooting user device connections to jobsite networks or hotspots

Escalating unresolved connectivity issues as required

Perform remote and onsite troubleshooting as required.

Verify issue resolution with users before ticket closure.

Escalation & Collaboration:
Escalate hardware failures and warranty-related issues to Desktop Support Technicians.

Escalate endpoint, deployment, or configuration issues to IT Systems Engineers.

Escalate server, storage, or backup-related issues to IT Administrators.

Collaborate with IT Coordinators during onboarding and jobsite-related support needs.

Serve as a communication bridge between end users and advanced IT teams.

Documentation & Continuous Improvement:
Document troubleshooting steps and resolutions clearly for future reference.

Contribute to internal knowledge base articles and standard operating procedures.

Identify recurring issues and trends and report them to IT leadership.

Security & Standards:
Follow established IT policies, security standards, and best practices.

Handle user data and system access responsibly and securely.

Escalate potential security concerns or policy violations immediately.

Education, Experience, and Skills Required

Technical Skills:
Experience supporting Windows-based desktops and laptops.

Experience supporting iOS devices (iPhones and iPads).

Familiarity with Microsoft Surface devices.

Familiarity with Microsoft 365 applications and common business software.

Basic understanding of networking concepts (LAN/WAN, printers, connectivity).

Basic understanding of cellular hotspots and mobile connectivity.

Experience using ticketing systems is preferred.

Professional Skills:
Strong verbal and written communication skills.

Customer-focused mindset with patience and professionalism.

Strong organizational skills and attention to detail.

Ability to troubleshoot issues methodically and follow documented procedures.

Ability to work independently while collaborating within a team environment.

Education:
High School diploma or equivalent required.

Technical training, coursework, or certifications are a plus but not required.
Equal Opportunity Employer
Motor City Electric Co. complies with all applicable laws requiring equal employment opportunities to all qualified individuals in its recruitment, hiring, and employment practices. As part of this policy, MCE will not discriminate on the grounds of race, religion, gender, national origin, age, height, weight, marital status, disability, or other factors as proscribed by applicable law. This policy applies to all employment practices including recruiting, hiring, pay rates, promotions, and other terms and conditions of employment and termination.

Apply Now

Refine Your Search

help desk analyst jobs in warren, mi

Help Desk Analyst

IT Support Analyst - Plum Market Corporation, Inc.

Junior Cyber Advisor

Information Technology

PLEX ERP System Administrator

IT Engineer

IT Architect - Epic| Revenue Cycle Management| Full-Time

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk analyst in warren, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected