Top 8709 Client services manager Jobs in Washington, Dc

Operations Manager - Client Services & Dispatch
Excel Courier —Ashburn, VA
- $98,040 - $144,840 a year
- Full-time
- Background check
- 5 years
- Pass drug screening
- Health savings account
- Health insurance
12h
Project Manager
Smart Build —Chevy Chase, MD
- From $100,000 a year
- Full-time
- Carpentry
- Construction site
- Mid-level
- Paid holidays
- 401(k)
Quick Apply
Trident Logistics & Cosal Support Manager
Zimmerman Associates, Inc. —Washington, DC
- $90,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Program Manager (PgM)
E Logic —Washington, DC
- Full-time
- Mentoring
- Contracts
- Senior level
Quick Apply
Regional Director of Security (Senior Portfolio Manager)
Admiral Security Services —Bethesda, MD
- $135,000 - $140,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Military
- Paid holidays
- Disability insurance
Quick Apply
Sr Customer Success Manager - Veza
ServiceNow —Silver Spring, MD
- $102,300 - $179,000 a year
- Online Application
- Remote
- 7 years
- Residential
- Fair chance
- Employee stock purchase plan
- Health insurance
Quick Apply
Client Relationship Manager - Bethesda, MD
Charles Schwab —Bethesda, MD
- $91,000 - $139,500 a year
- Mid-level
- Office
- Supervising experience
- Paid parental leave
- Employee stock purchase plan
Resident District Manager
Aramark —Bethesda, MD
- $132,000 - $160,000 a year
- Sanitation
- Bachelor's degree
- Mentoring
- Disability insurance
- Health insurance
9d
Manager - BCG Vantage, Consumer & People and Organization
Boston Consulting Group —Washington, DC
- $126,400 - $132,000 a year
- Full-time
- Urgent Care
- Research
- Analysis skills
- Profit sharing
- Paid parental leave
Manager / Senior Manager, Client Services
True North Insights —Washington, DC
- $86,000 - $151,000 a year
- Bachelor's degree
- Mentoring
- US work authorization
- Paid holidays
- Health insurance
16h
Client Success Manager
Trivium —Washington, DC
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
Operations Manager
Wiley Rein LLP —Washington, DC
- $120,000 - $125,000 a year
- PRN
- Customer service
- Mid-level
- Office
- Paid parental leave
- Health savings account
Guest Services Coordinator - Washington Hilton
Hilton —Washington, DC
- $31.95 an hour
- Full-time
- Word processing
- Hotel
- Data entry
- Paid parental leave
- Employee stock purchase plan
12d
Customer Success Manager (Remote)
Sorcero —Washington, DC
- $110,000 - $125,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
PBM Client Experience Manager
CVS Health —Washington, DC
- $46,988 - $122,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
1d
PROGRAM MANAGER
US Defense Intelligence Agency —Washington, DC
- $121,785 - $187,093 a year
- Online Application
- Pass drug screening
- Office
- Analysis skills
7d
GUCCI | Operations Manager - Washington City Center, DC
Gucci —Washington, DC
- $70,000 - $80,000 a year
- Weekends as needed
- Hospitality
- Microsoft Excel
- Bachelor's degree
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
2d
Remote Hospitality Support Manager
Qureos Inc —Washington, DC
- Remote
- Mid-level
- Communication skills
9d
Customer Account Manager (Remote opportunity)
Nestlé USA —Arlington, VA
- $120,000 - $160,000 a year
- Remote
- Bachelor's degree
- Contracts
- Senior level
- Health insurance
- 401(k) matching
8d

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Operations Manager - Client Services & Dispatch

Excel Courier -
Ashburn, VA

Apply Now

Job Details

Full-time
$98,040 - $144,840 a year
12 hours ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Team leadership

Full Job Description

Operations Manager – Client Services & Dispatch

Excel Courier | Ashburn, VA | Full Time | On-Site

Position Summary
The Operations Manager – Client Services & Dispatch leads the Client Services and Dispatch teams, with primary accountability for personnel management, team development, and operational process ownership of these functions. Build, scale, and hold accountable high-performing teams that deliver service quality to customers. Partner with the operations management team to ensure end-to-end service delivery.

Essential Functions (Duties and Responsibilities)
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Service-quality accountability. Serve as the primary point of accountability for service-quality outcomes delivered by the Client Services and Dispatch functions.
Build and scale teams. Build and scale the Client Services and Dispatch teams in line with business growth, including workforce planning, hiring, onboarding, role design, staffing requirements, selection, and recommend termination.
Develop people and culture. Develop team members through coaching, mentoring, skills development, and career-path planning; guide employees in handling difficult or complex problems and resolving escalated complaints or disputes. Foster a positive, collaborative team culture using strong interpersonal and communication skills across all levels of the organization.
Performance standards and accountability. Establish clear performance.
standards and accountability mechanisms; conduct regular performance reviews, coach through performance issues, and hold team members to defined expectations.
Process ownership and daily operations. Own and continuously improve the processes within Client Services and Dispatch; maintain metrics, reports, process documentation, customer service logs, and training records; prepare work schedules and assign specific duties.
Compliance and oversight. Monitor operations to ensure staff compliance with administrative policies and procedures, safety rules, contracts, and government regulations.
Cross-functional collaboration. Collaborate with the operations management team, to formulate and implement cross-functional policies, procedures, goals, and objectives, including process and technology initiatives.

Work Environment
This job operates in a demanding, high stress, fast-paced call-center office setting, as well as occasional presence in a temperature-controlled warehouse. This position routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Requirements
While performing the duties of this job the employee is frequently required to walk, sit, hear, speak, hold, visually inspect, and utilize repetitive hand motions requiring finger dexterity and hand eye coordination. Employee must maintain a professional and customer-friendly demeanor, be able to work in a fast paced environment, handle stressful situations, occasionally lift and handle packages up to 50 lbs., and be able to visually distinguish primary colors.

Core Competencies
Team Leadership
Managing People / People Development
Performance Coaching & Accountability
Interpersonal Skills / Impact and Influence
Conflict Resolution
Change Management
Customer Service
Delegation
Problem Solving
Communication

Required Education and Experience

Five or more years of people-management experience leading and developing teams in a high volume, dynamic environment.
Demonstrated track record of scaling teams, building accountability structures, and developing direct reports.

Compliance Requirements
Successful completion of all required pre-employment screenings, onboarding requirements, and mandatory training programs, including background screening, drug screening, credit check, HIPAA training, TSA training, and other company-required certifications.

Job Type: Full-time

Pay: $98,040.00 - $144,840.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Apply Now

Refine Your Search

client services manager jobs in washington, dc

Operations Manager - Client Services & Dispatch

Project Manager

Trident Logistics & Cosal Support Manager

Program Manager (PgM)

Regional Director of Security (Senior Portfolio Manager)

Sr Customer Success Manager - Veza

Client Relationship Manager - Bethesda, MD

Resident District Manager

Manager - BCG Vantage, Consumer & People and Organization

Manager / Senior Manager, Client Services

Client Success Manager

Operations Manager

Guest Services Coordinator - Washington Hilton

Customer Success Manager (Remote)

PBM Client Experience Manager

PROGRAM MANAGER

GUCCI | Operations Manager - Washington City Center, DC

Customer Support Manager

Remote Hospitality Support Manager

Customer Account Manager (Remote opportunity)

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