Top 847 Client support engineer 1 Jobs in Washington, Dc

Client Solutions Engineer I
NextgenID —Fairfax, VA
- $55,000 - $90,000 a year
- Full-time
- Salesforce
- Windows
- Travel
- Health insurance
- Dental insurance
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8d
Client Support Engineer 1
Abacode —Fairfax, VA
- Full-time
- Office
- Entry level
Client Support Engineer 1
Thrive —Fairfax, VA
- Full-time
- Office
- Entry level
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Applications Specialist/Software Quality Assurance Engineer Grades 1 - 5
Solutions Engineering —Bethesda, MD
- Bachelor of Science
- English
- Mid-level
Software Design Engineer, Grades 1 - 5
Solutions Engineering —Bethesda, MD
- Computer Science
- Bachelor of Science
- Office
Network Engineer Level 1
WOOD Consulting Services —Laurel, MD
- $100,000 - $150,000 a year
- Full-time
- 5 years
- Maintenance
- Bachelor's degree
- Health insurance
- Dental insurance
Engineer 1
M.C. Dean, Inc —Tysons, VA
- Full-time
- Construction site
- Bachelor of Science
- Engineering
Software Engineer- Level 1
M & M Technical Services —Woodbridge, VA
- Microsoft Excel
- System design
- Research
Technical Support Engineer, Associate
LCG, Inc. —Washington, DC
- $65,000 - $85,000 a year
- On call
- Hybrid work
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
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Tier 2 Support / Data Access Cell Specialist - Top Secret - Delivery Management Engineer II
Deloitte —Arlington, VA
- $88,600 - $147,600 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
Service Desk Support Specialist
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
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Engineer 1 - New College Graduate - 2025 - 2026 Season
M.C. Dean, Inc —Tysons, VA
- $72,320 - $90,400 a year
- Full-time
- Office
- Electrical Engineering
- Python
- Paid parental leave
- Disability insurance
Systems Engineer 1
Endepth Solutions —Fort Meade, MD
- $120,000 - $160,000 a year
- Email
- 5 years
- Bachelor of Science
- Writing skills
- Health savings account
- AD&D insurance
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ITS Support Engineer I
Amazon.com Services LLC —Herndon, VA
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- AD&D insurance
- Health insurance
Network Engineer - Level 1
Equa, LLC —Waldorf, MD
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Mileage reimbursement
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Construction Engineer (Recent Graduates)
Nichols Contracting Inc. —Columbia, MD
- $55,000 - $65,000 a year
- Full-time
- Background check
- Construction site
- Computer literacy
- Paid holidays
- Health insurance
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Cyber Zscaler Network Security Engineer / Senior Consultant, Strategy, Growth, and Transformation
Deloitte —Washington, DC
- $105,400 - $207,800 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Senior WAN Encryption Engineer & Architect
Virginia Tech Applied Research Corporation —Arlington, VA
- $225,000 - $275,000 a year
- Full-time
- Travel
- US work authorization
- Senior level
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Palo Alto Engineer (Secret Clearance)
Deloitte —Arlington, VA
- $107,925 - $188,000 a year
- Full-time
- Azure
- Computer Science
- AWS
Project Engineer (Commercial General Contractor)
Scott-Long Construction, Inc —Chantilly, VA
- $65,000 - $90,000 a year
- Full-time
- Background check
- Construction site
- Mid-level
- Health insurance
- Dental insurance
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client support engineer 1 jobs near washington, dc

Client Solutions Engineer I

NextgenID -
Fairfax, VA

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Job Details

Full-time
$55,000 - $90,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication

Full Job Description

NextgenID is hiring a Client Solutions Engineer I (CSE I) to be the entry point into our internal support and deployment team — the first internal engineer behind the outsourced help desk, and the foundation we grow senior talent from. This is a hands-on, learn-by-doing role: you will work tickets, troubleshoot kiosks and software, monitor the deployed fleet, and support the senior engineers on deployments and field visits across our federal and enterprise clients.

You will report to the Client Solutions Team Manager, Hellie Shah, and work side by side with our senior engineers, including the CSE III / SME who will mentor you. You will not be expected to have all the answers on day one — you will be expected to be reliable, curious, well-organized, and relentless about following through and documenting your work. As you grow, you will take on more complex tickets, more independent field work, and a clear path toward Client Solutions Engineer II.

WHAT YOU WILL DO

Serve as the first internal tier of support above the outsourced L1 help desk: take ticket intake, categorize and prioritize by severity and business impact, and resolve routine issues across Google, DHS, HHS, and PresenceID accounts
Perform Tier 1 and basic Tier 2 troubleshooting on kiosk software and hardware, with guidance from senior engineers, and escalate cleanly when an issue exceeds your access or experience
Monitor enrollment status and station telemetry through Command Center reporting and alerts, and raise problems before they become client-facing incidents
Assist senior engineers with kiosk imaging, configuration, and deployment, including hands-on support on coordinated on-site visits in the Fairfax area and occasional travel
Support hardware coordination and logistics — staging, shipping, asset tracking, and replacement parts for the deployed kiosk fleet
Provide first-line support to SRIP agents and clients on routine questions, and help with SRIP agent onboarding and training logistics
Document every ticket, troubleshooting step, and field activity accurately and completely, and contribute to the team's runbooks and knowledge base
Escalate confirmed or complex issues to L2/L3 engineers with clear, complete notes — symptoms, steps already taken, logs, and environment detail

WHAT YOU BRING

A foundation in IT support, networking, or systems — through work experience, education, certification, or hands-on personal projects
Working familiarity with Windows and basic Linux, and core networking concepts (IP addressing, DNS, basic connectivity troubleshooting)
A customer-service mindset: clear, professional, patient communication with clients and teammates
Strong organization and follow-through — you close the loop and keep accurate records without being chased
Genuine curiosity and a fast learning curve; you ask good questions and retain what you are taught
Comfort with hands-on hardware work and a willingness to be on-site and travel locally

WHAT 90-DAY SUCCESS LOOKS LIKE

Independently handling routine tickets end-to-end across at least two accounts, with accurate categorization and clean escalations
Comfortable navigating the ticketing systems (Freshdesk, Jira/Salesforce) and Command Center monitoring
Successfully assisted on at least two kiosk deployments or on-site visits alongside a senior engineer
Maintaining complete, accurate documentation on every ticket and field activity
Completed internal certification on NextgenID's identity verification platform and basic field service procedures

Pay: $55,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

client support engineer 1 jobs in washington, dc

Client Solutions Engineer I

Client Support Engineer 1

Client Support Engineer 1

Applications Specialist/Software Quality Assurance Engineer Grades 1 - 5

Software Design Engineer, Grades 1 - 5

Network Engineer Level 1

Engineer 1

Software Engineer- Level 1

Technical Support Engineer, Associate

Tier 2 Support / Data Access Cell Specialist - Top Secret - Delivery Management Engineer II

Service Desk Support Specialist

Engineer 1 - New College Graduate - 2025 - 2026 Season

Systems Engineer 1

ITS Support Engineer I

Network Engineer - Level 1

Construction Engineer (Recent Graduates)

Cyber Zscaler Network Security Engineer / Senior Consultant, Strategy, Growth, and Transformation

Senior WAN Encryption Engineer & Architect

Palo Alto Engineer (Secret Clearance)

Project Engineer (Commercial General Contractor)

I want to receive the latest job alert for client support engineer 1 in washington, dc

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