Top 2494 Customer experience analyst Jobs in Washington, Dc

Business Analyst
Abaco Strategy LLC —Washington, DC
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Analyst I
VTG —Washington, DC
- Full-time
- Microsoft Outlook
- Computer literacy
- Research
Data Analyst
Koniag Government Services —Washington, DC
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
13d
Entry Level Data Analyst
Professional Analysis Incorporated —Washington, DC
- Email
- Background check
- SQL
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Senior GEOINT Analyst
MANTECH —Springfield, VA
- Full-time
- 6 years
- Office
- Master's degree
Chinese Operational Language Analyst
SOSi —Annapolis Junction, MD
- $73,743 - $153,159 a year
- Weekends as needed
- Research
- Mid-level
- Office
Quick Apply
Sr. AI Systems & Tech Analyst
Parakeet Communities LLC —Potomac, MD
- $100,000 - $150,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
8d
Technical Targeting Analyst
Peraton —Chantilly, VA
- $146,000 - $234,000 a year
- 11+ years
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
Budget Analyst
QED Systems LLC —Arlington, VA
- $130,000 - $150,000 a year
- Full-time
- Microsoft Outlook
- Office
- Master's degree
- AD&D insurance
- Paid holidays
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Technical Targeting Analyst
Peraton —McLean, VA
- $135,000 - $216,000 a year
- 6 years
- Master's degree
- Analysis skills
- Health savings account
- Paid holidays
14d
Knowledge Management Analyst
Leidos —Odenton, MD
- $59,150 - $106,925 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
6h
Submarine Combat System Test and Evaluation Analyst
Johns Hopkins Applied Physics Laboratory (APL) —Laurel, MD
- $100,000 - $245,000 a year
- Full-time
- Bachelor of Science
- Engineering
- Travel
- Disability insurance
- Health insurance
Management Analyst Senior
Leidos —Bethesda, MD
- $92,300 - $166,850 a year
- Full-time
- 6 years
- Customer service
- Writing skills
- Paid holidays
- Paid time off
4d
Business Analyst/Scrum Master
Highlight Technologies —Washington, DC
- Email
- Computer Science
- Mid-level
- Analysis skills
- Employee stock ownership plan
Exploitation Analyst
Peraton —Chantilly, VA
- $146,000 - $234,000 a year
- Bachelor of Science
- 11+ years
- Analysis skills
- Health savings account
- Paid holidays
Satellite Analyst
Leidos —Chantilly, VA
- $92,300 - $166,850 a year
- Weekends as needed
- Microsoft Excel
- Software troubleshooting
- Engineering
5d
GEOINT Deployment Analyst
MANTECH —Springfield, VA
- Full-time
- Laboratory
- 7 years
- Office
Financial Analyst
CGI Group, Inc. —Washington, DC
- $58,000 - $136,200 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid parental leave
- Paid holidays
Senior NOSC Analyst
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Bachelor of Science
- Bachelor's degree
- Mentoring
- Health savings account
- Paid holidays
Cyber Targeting Analyst
Peraton —Chantilly, VA
- $135,000 - $216,000 a year
- 6 years
- Bachelor of Science
- SQL
- Health savings account
- Paid holidays

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customer experience analyst jobs near washington, dc

Business Analyst

Abaco Strategy LLC
Washington, DC

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Professional development assistance
Life insurance
Retirement plan

Qualifications

Jira
Purchase orders
Requirements specification
Requirements design
Data validation techniques
Data quality assurance
Business analysis
Metrics Reporting
Financial performance report preparation
Bachelor's degree
Financial records management
Data quality monitoring
Requirements analysis
Financial data management
Document review
Meeting facilitation
Agile
Productivity software
Excel data analysis
Stakeholder management

Full Job Description

Abaco Strategy, LLC (Abaco) is an 8(a) Certified, HUBZone, Woman Owned, Small Business located in Leesburg, VA. Abaco provides Information Technology and Consulting Services to Commercial customers and the Federal Government. We deliver technology-enabled, results-oriented solutions. We build long-term business relationships by ensuring the availability of highly skilled and certified resources providing a broad range of capabilities that meet the unique needs of all customers. We leverage industry best practices and business innovations to provide measurable results. We are seeking a talented admin to join our team.

The Business Analyst will support the National Defense Reserve Force (NDRF) Ready Reserve Fleet (RRF) mission by translating stakeholder needs into clear requirements, KPI definitions, process documentation, data-source mapping, validation artifacts, and leadership-ready reporting. The role blends traditional business analysis with data analysis, financial/budget execution support, maintenance and repair performance analysis, document management, and Power BI/reporting requirements support. The analyst will work with leadership, program stakeholders, financial/budget teams, Ship Manager-related stakeholders, technical teams, and reporting teams to improve mission execution, KPI reliability, and decision support. All documentation must be clear, structured, stakeholder-ready, and aligned with Federal Plain Language Guidelines.

KEY RESPONSIBILITIES

Business Analysis & Requirements

Facilitate meetings to elicit, clarify, prioritize, and validate requirements.
Document business, functional, and reporting requirements; user stories; acceptance criteria; assumptions; decisions; and open issues.
Develop current/future-state process maps and maintain traceability from need through design, testing, delivery, and validation.

KPI, Data Source & Reporting Support

Define and validate RRF KPIs/metrics, source fields, owners, calculation logic, cadence, thresholds, and validation rules.
Support repeatable KPI methodology, source-to-report traceability, Power BI/reporting requirements, and output validation.
Document data-quality issues and prepare KPI summaries, reporting logic, validation notes, and decision-support materials.

Documentation, Meetings & Change Support

Support updates to the document portfolio and related business/technical documentation.
Support SharePoint-to-Google Workspace analysis, including content inventory, metadata, ownership, access needs, and document mapping.
Prepare agendas, minutes, action/decision logs, status reports, briefings, UAT scenarios, test results, defect logs, and stakeholder follow-up materials.

M&R, Business Plan Execution & Estimate Support

Analyze M&R performance, Business Plan execution, cost/schedule trends, planned vs. emergent work, deferred work, SLAP/rework patterns, and Ship Manager execution concerns.
Review NSE or equivalent maintenance/procurement data, service requisitions, work orders, invoices, POs, and project/task order records.
Support Excel-based mission estimate tools using ABBP rates, historical mission data, assumptions, and approved output formats.

REQUIRED QUALIFICATIONS

Bachelor’s degree in Business, Information Systems, Management, Data Analytics, Public Administration, Maritime Operations, or related field.
Experience eliciting requirements, facilitating workshops, documenting processes, and translating needs into actionable requirements.
Experience conducting data analysis, trend analysis, reconciliation, or operational performance analysis.
Advanced Excel skills: pivot tables, formulas, lookups, data validation, reconciliation workbooks, and trend analysis.
5+ years of business analysis experience, preferably in federal, maritime, transportation, defense, or regulated environments.
Experience with KPI/metric definition, data-source mapping, reporting requirements, validation logic, and source-to-report traceability.
Experience with financial reports, invoices, purchase orders, task orders, execution documents, or similar financial/procurement records.
Strong Microsoft Office skills and clear written/verbal communication; ability to obtain and maintain Public Trust clearance.

PREFERRED QUALIFICATIONS

Experience supporting federal maritime, defense transportation, ship operations, or maintenance programs.
Experience with mission cost analysis, reimbursable cost analysis, Maintenance & Repairs (M&R) performance, Business Plan execution, funds execution reporting, or internal controls.
IIBA certification such as CBAP or CCBA, PMI-PBA, or similar certification preferred.
Experience with NSE, MSC Reporting, ABBP, financial databases, procurement/maintenance systems, SQL Server, Access, Power BI, or related tools.
Experience with Power BI requirements, dashboard validation, data dictionaries, UAT, JIRA, Agile/Scrum/Kanban, SharePoint, Google Workspace, Visio/Lucidchart, Teams, or Zoom.

Abaco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Hiring decisions are based on merit, qualifications, and skills. We are a military-friendly organization, and veterans are encouraged to apply. Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States.

Pay: $100,000.00 - $110,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid holidays
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Application Question(s):

Please describe your experience defining KPIs, mapping data sources, and validating reporting or dashboard outputs (such as Power BI). Include specific examples of your role.
Please describe your experience writing user stories and acceptance criteria. Include an example of a user story you personally authored and explain how you ensured the acceptance criteria were clear and testable.
Which advanced Microsoft Excel functions have you used professionally?

Experience:

Business Analyst : 5 years (Required)

Work Location: Hybrid remote in Washington, DC 20590

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Refine Your Search

customer experience analyst jobs in washington, dc

Business Analyst

Analyst I

Data Analyst

Entry Level Data Analyst

Senior GEOINT Analyst

Chinese Operational Language Analyst

Sr. AI Systems & Tech Analyst

Technical Targeting Analyst

Budget Analyst

Technical Targeting Analyst

Knowledge Management Analyst

Submarine Combat System Test and Evaluation Analyst

Management Analyst Senior

Business Analyst/Scrum Master

Exploitation Analyst

Satellite Analyst

GEOINT Deployment Analyst

Financial Analyst

Senior NOSC Analyst

Cyber Targeting Analyst

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