Top 494 Customer insights analyst Jobs in Washington, Dc

Operations Data Analyst
Lantern —Washington, DC
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Disability insurance
Market Research Analyst
The Cadmus Group, Inc. —Arlington, VA
- $60,000 - $70,000 a year
- Hybrid work
- Writing skills
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
2d
BUSINESS ANALYST
EntreVation —Washington, DC
- Computer Science
- SQL
- Business
Research & Development Analyst
GEICO —Bethesda, MD
- $75,000 - $150,000 a year
- Full-time
- Remote
- Computer Science
- Writing skills
- Mid-level
3d
Digital Marketing Analyst
Team Velocity —Washington, DC
- From $48,000 a year
- Online Application
- Remote
- Bachelor of Science
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Associate Data Analyst
DXC Technology —Falls Church, VA
- $76,700 - $142,500 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Data Analyst
Pantheon Data —Washington, DC
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Tuition reimbursement
Quick Apply
Insurance AR Resolution Analyst, Revenue Cycle
CVS Health —Washington, DC
- $43,888 - $102,081 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Access
- HIPAA
- Health insurance
- Dental insurance
Data Analyst
DarkStar Intelligence LLC —Washington, DC
- $95,000 - $112,000 a year
- Full-time
- Computer science
- Computer Science
- Research
- Paid holidays
- Health insurance
Quick Apply
Imagery Analyst
Ardent —Washington, DC
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
10d
Senior Data Analyst, Customer Operations
Scribd, Inc. —Washington, DC
- $97,000 - $146,000 a year
- Full-time
- Residential
- SQL
- Analysis skills
- Paid parental leave
- Disability insurance
Analyst, FP&A
CVS Health —Washington, DC
- $43,888 - $102,081 a year
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Senior Science and Technology Analyst (Advanced Materials) #26-076 TS/SCI Clearance Preferred)
Strategic Analysis, Inc. —Alexandria, VA
- Full-time
- Hybrid work
- Office
- Master's degree
- Senior level
Quick Apply
Data Analyst
Voigt Peters Associates LLC —Arlington, VA
- $75,000 - $95,000 a year
- Full-time
- Mid-level
- 3 years
- SQL
- Disability insurance
- Dental insurance
Quick Apply
7d
Financial Services Budget Execution Analyst
Reithorp Solutions LLC —McLean, VA
- $155,000 - $186,000 a year
- Full-time
- Office
- Finance
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Analyst
Thomson Reuters —McLean, VA
- $74,200 - $158,700 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health savings account
Client Financial Optimization – Analyst
CVS Health —Washington, DC
- $43,888 - $102,081 a year
- Full-time
- Mid-level
- Office
- Finance
- Health insurance
- Dental insurance
Requirements Analyst (Faculty Specialist)
University of Maryland —College Park, MD
- $75,000 - $95,000 a year
- Full-time
- Remote
- Background check
- Computer Science
- Mid-level
- Flexible schedule
Junior Communications Research Analyst
Firebird AST —Washington, DC
- $80,000 - $85,000 a year
- Hybrid work
- Analysis skills
- Travel
- Organizational skills
Research Analyst
HarrisX —Washington, DC
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
3h

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customer insights analyst jobs near washington, dc

Operations Data Analyst

Lantern
Washington, DC

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Job Details

Full-time

Benefits

Paid parental leave
Disability insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Data integrity assurance
Data quality checks
Cross-functional collaboration
Cross-functional communication

Full Job Description

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Operations Data Analyst

As the Operations Data Analyst for the Outbound Program, you will support the day-to-day data and reporting needs of the outbound Care Advocate team. You will compile, organize, and analyze operational data to help leadership and the team understand performance, identify trends, and make informed decisions. Working closely with the leadership team, you will support the reporting infrastructure and provide ongoing data support as the program grows. This role is a great fit for someone who is detail-oriented, eager to learn, and excited to contribute to a fast paced, growing operation.

Location: Hybrid | USA | Full-time | Preference for Dallas, TX, New York, NY and Washington, DC

Responsibilities:

Data Collection & Reporting

Pull, compile, and organize operational data from CRM systems, dialer platforms, and other contact center tools on a regular cadence
Build and maintain dashboards and reports that track key outbound program metrics including contact rates, conversion, call volume, and advocate productivity
Deliver daily, weekly, and monthly performance reports to the leadership team
Ensure data accuracy and consistency across all reports and tracking tools

Performance Analysis & Insights

Analyze team and individual advocate performance data to identify trends, patterns, and areas of opportunity
Support the leadership team with data requests, ad hoc analyses, and performance deep dives
Help translate data findings into clear, easy-to-understand summaries for leadership and non-technical stakeholders
Flag data anomalies or performance concerns to leadership in a timely manner

Reporting Infrastructure & Process Support

Assist in building and maintaining the reporting infrastructure and data tracking processes for the outbound program
Develop and maintain tracking tools, spreadsheets, and reporting templates that support program operations
Identify opportunities to streamline data collection and reporting processes and recommend improvements
Document data definitions, reporting processes, and data sources to ensure consistency and continuity

Collaboration & Program Support

Work closely with the leadership team to align reporting with program goals and performance standards
Respond to data requests from cross-functional partners in a timely and accurate manner
Support special projects and initiatives requiring data analysis or reporting as assigned
Other duties and responsibilities as assigned

Requirements:

Bachelor's degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related field preferred; equivalent experience considered
2–3 years of experience in a data, reporting, or operations support role required; contact center or healthcare experience a plus
Exposure to or experience working with AI tools, automation platforms, or emerging analytics technologies a plus
Proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data visualization
Experience with or exposure to CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI) preferred
Strong attention to detail with a commitment to data accuracy and consistency
Ability to manage multiple reporting tasks and deadlines in a fast-paced environment
Clear written and verbal communication skills with the ability to present data findings to non-technical audiences
Eagerness to learn, grow, and take on increasing responsibility over time
Ability to work independently and collaboratively within a small, cross functional team
Knowledge of healthcare, insurance, or contact center operations a plus

Strong Candidates will:

Be naturally detail-oriented and take pride in accurate, clean, well-organized data
Be comfortable working with large data sets and eager to develop their analytical skills in a real-world environment
Communicate findings clearly – able to turn numbers into a story that non technical teammates can act on
Be proactive and self-directed, taking ownership of recurring reports and flagging issues without being asked
Be excited to help establish and continuously improve reporting processes
Bring curiosity and a continuous improvement mindset to every dataset they touch

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Life Insurance
401k with company match
Paid Time Off
Paid Parental Leave

#LI-MM1

#LifeAtLantern

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Apply Now

Refine Your Search

customer insights analyst jobs in washington, dc

Operations Data Analyst

Market Research Analyst

BUSINESS ANALYST

Research & Development Analyst

Digital Marketing Analyst

Associate Data Analyst

Data Analyst

Insurance AR Resolution Analyst, Revenue Cycle

Data Analyst

Imagery Analyst

Senior Data Analyst, Customer Operations

Analyst, FP&A

Senior Science and Technology Analyst (Advanced Materials) #26-076 TS/SCI Clearance Preferred)

Data Analyst

Financial Services Budget Execution Analyst

Analyst

Client Financial Optimization – Analyst

Requirements Analyst (Faculty Specialist)

Junior Communications Research Analyst

Research Analyst

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