Top 1079 Facility analyst Jobs in Washington, Dc

eCommerce Sr. Product Support Analyst
Addison Group —Washington, DC
- $30 - $33 an hour
- Monday to Friday
- Mid-level
- Office
- SharePoint
- Dental insurance
- 401(k)
Quick Apply
Air Force Logistics & Readiness Analyst (Pentagon, Washington DC – Onsite)
Innovative Technologies Corporation —Pentagon, DC
- $130,000 - $144,000 a year
- Full-time
- Background check
- Microsoft Excel
- Military
- Health savings account
- Health insurance
Quick Apply
13d
Program Analyst
Koniag Government Services —Washington, DC
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Engineering
- Paid holidays
- Health insurance
Data Analyst
Koniag Government Services —Washington, DC
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
13d
Financial Analyst
Ofc of the Inspector General —Washington, DC
- $80,784 - $103,333 a year
- Full-time
- Background check
- Mid-level
- Office
6d
Business Analyst
Pointwest Technologies Corp —Washington, DC
- Full-time
- Microsoft Access
- Writing skills
- Mid-level
Quick Apply
Program Analyst
AvantGarde, LLC —Washington, DC
- Full-time
- Working with individuals with disabilities
- Office
- Analysis skills
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GSOC Analyst
Pinkerton —Washington, DC
- $34 an hour
- Part-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Logistics and Finance Analyst
AMERICAN SYSTEMS —Washington, DC
- $140,000 - $165,000 a year
- Full-time
- 11+ years
- Bachelor's degree
- SharePoint
- Retirement plan
SBIR Program Analyst
Koniag Government Services —Washington, DC
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Engineering
- Paid holidays
- Health insurance
Communications Analyst
Koniag Government Services —Washington, DC
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
- Paid holidays
- Health insurance
Management and Program Analyst
U.S. Customs and Border Protection —Washington, DC
- $121,785 - $158,322 a year
- Online Application
- Remote
- Psychiatry
- English
- Research
- Paid holidays
- Health insurance
3d
Grants & Compliance Analyst– Head Start
JBS International —North Bethesda, MD
- Full-time
- Remote
- Mid-level
- Residential
- Ability to lift 50 pounds
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Program Analyst
R&P Technologies, LLC —Washington, DC
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- 401(k) matching
Records Management Analyst
Booz Allen Hamilton —Alexandria, VA
- $62,000 - $141,000 a year
- Full-time
- Computer Science
- Office
- Analysis skills
- Disability insurance
- Health insurance
5d
Program Analyst I
Alluvionic —Arlington, VA
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- AD&D insurance
Quick Apply
11d
Senior SBIR Program Analyst
Koniag Government Services —Washington, DC
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- 7 years
- Engineering
- Office
- Paid holidays
- Health insurance
Cybersecurity Analyst
Booz Allen Hamilton —Arlington, VA
- $99,000 - $225,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Flexible spending account
10d
Acquisition Analyst
Booz Allen Hamilton —Washington, DC
- $86,800 - $198,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
6d
All-Source Intelligence Analyst
Booz Allen Hamilton —Washington, DC
- $62,000 - $141,000 a year
- Full-time
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
6d

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facility analyst jobs near washington, dc

eCommerce Sr. Product Support Analyst

Addison Group -
Washington, DC

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Job Details

Temp-to-hire
$30 - $33 an hour

Benefits

Dental insurance
401(k)
Vision insurance

Qualifications

Spreadsheets
Word embeddings
Productivity software

Full Job Description

Position Title: eCommerce Sr. Product Support Analyst

Location: Washington, DC

Assignment Type: Contract to Hire

Pay Rate: $30.00 - $33.00 / Hourly

Work Schedule: Onsite, Monday - Thursday with Friday remote

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description

Provides administrative support related to the activities of the Global Industry Services (GIS) division supporting the sales of products & services to customers through Tier 1 / Tier 2 customer support.

Customer service will be a large part of this position on a day-to-day basis. This position will be working with retail and subscription customers who need support with purchasing products & services, to include assistance with general questions about the store and offerings, logging into the publications store, updating account information, payment, shipping, and basic product usage inquiries. This position will also be responsible for routing calls to subject matter experts (SMEs) as appropriate, using a ticketing system to log issues/resolutions, and keeping abreast of GIS offerings.

Duties/Responsibilities

Answers telephone calls or email requests skillfully and effectively. Provides customers with accurate information, identifies urgent/priority calls, and responds within one business day of receipt.

Works with customers to address account log-in; password resets; and other Tier 1 line of business portal, website, and technical issues.

Walks customers through problem-solving processes where appropriate.

Identifies potential major incidents and problems and highlights them to management.

Forwards any necessary information to customers as required.

Maintains detailed product meta data, catalogue information and product files in PDF, Excel, and other formats.

Initiates correspondence with customers to follow up and/or resolve customer issues.

Coordinates solutions to customer service issues, following them through to resolution.

Verifies clients’ orders and payments are correct and provides shipping status updates as requested

Assists with meeting all program deadlines and objectives.

Keeps abreast and current with program requirements and policies.

Interfaces with contractors to resolve customer issues with products and delivery.

Key Relationships

Corresponds with the customers, eCommerce Administrator, IT, Finance, and GIS SMEs via various forms of communications daily.

Qualifications

Requires 2-4 years of experience in a similar role.

Minimum of 3 years' work experience involving continuous customer service activity.

Bachelor's degree in relevant area, or other related field equivalent work experience. Some positions may only require an Associates degree/technical diploma, or other related field equivalent work experience.

Proficient with Microsoft applications especially Word, Excel, and SharePoint with an aptitude to learn other computer programs quickly.

Ability to effectively manage simultaneous assignments and prioritize with minimal supervision.

Customer service aptitude.

Proven ability to develop a working knowledge and understanding of business policies, practices, and procedures.

Ability to follow instructions and adhere to program policies and procedures.

Ability to persistently provide solutions and drive resolution of problems in accordance with internal requirements and timeframes.

Experience with RingCentral, CISCO or similar telecommunications systems preferred.

Previous helpdesk experience is strongly preferred.

Experience using ITSM and/or Microsoft Dynamics Customer Relationship Management (CRM) software is strongly preferred.

Physical Requirements

Able to remain in a stationary position working on a computer.

Move about the office to access office machinery, meeting rooms, etc. on occasion.

Operate a computer and other office machinery such as printers and copy machines.

Transport items and equipment up to 10 lbs. on occasion

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 005-010

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Refine Your Search

facility analyst jobs in washington, dc

eCommerce Sr. Product Support Analyst

Air Force Logistics & Readiness Analyst (Pentagon, Washington DC – Onsite)

Program Analyst

Data Analyst

Financial Analyst

Business Analyst

Program Analyst

GSOC Analyst

Logistics and Finance Analyst

SBIR Program Analyst

Communications Analyst

Management and Program Analyst

Grants & Compliance Analyst– Head Start

Program Analyst

Records Management Analyst

Program Analyst I

Senior SBIR Program Analyst

Cybersecurity Analyst

Acquisition Analyst

All-Source Intelligence Analyst

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