Top 5 Front desk manager hotel Jobs in Washington, Nc

Night Auditor
Hilton Garden Inn Greenville —Greenville, NC
- $13 - $17 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
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Guest Service Associate
Hampton Inn Greenville —Greenville, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply
Night Auditor
Hampton Inn Greenville —Greenville, NC
- Full-time
- Computer literacy
- English
- Mid-level
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Guest Services Representative
InTown Suites —Greenville, NC
- Full-time
- Computer literacy
- English
- Hotel
- Disability insurance
- Health insurance

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front desk manager hotel jobs near washington, nc

Night Auditor

Hilton Garden Inn Greenville -
Greenville, NC

Quick Apply

Job Details

Part-time
$13 - $17 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

High school diploma or GED

Full Job Description

Raines Co. - Your Future is Now!

Position Summary: The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners, and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

Maintains a friendly, professional, cheerful, and courteous demeanor at all times
Accurately answers inquiries from potential guests and accepts hotel reservations
Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns in a timely fashion
Uses suggestive selling techniques to sell room nights, increase occupancy, and revenue
Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Allocates rooms to expected arrivals after checking the guest preferences and special requests
Ensures phone calls, wake-up calls, and messages for guests are handled in a prompt, efficient, and professional manner
Cross-check all billing instructions to ensure they are correctly updated
Handles group arrivals and pre-registers each guest
Ensures payments are made or on file for each guest and that billing is routed for groups correctly
Completes cash transactions and maintains full responsibility for personal bank
Ensures the front desk log (book or system) is read and updated
Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
Balances accounts from the day shifts
Checks all payment methods are up to date and correspond to the rooms they are on file with
Posts transactions from outlets to appropriate rooms or ledger accounts
Verify that all end-of-day work has been performed
Ensure that M3 is balanced, and any out-of-balance issues are reported to the immediate supervisor before rolling the day
Enter room cleaning in Hotel Effectiveness
Attend meetings as required
Weekend Availability required

Experience and Education:

Experience in customer service, forward-facing, or other guest-related positions

Prior experience in the hospitality industry as a front desk agent or night auditor is preferred

Experience with brand or property-specific PMS, Quore, PBX, and other hotel-related systems

Proficient in Microsoft 365 or similar computer applications

Minimum High school diploma, GED, or equivalent

Associate’s degree in Business Administration, Hospitality or related major preferred

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

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front desk manager hotel jobs in washington, nc

Night Auditor

Guest Service Associate

Night Auditor

Guest Services Representative

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