Top 117 Technical support representative Jobs in Washington, Pa

Customer Care - Product Technical Support Specialist - Pittsburgh Hybrid / Remote Other Locations
Zoll Medical Corporation —Pittsburgh, PA
- $19 - $23 an hour
- 8 hour shift
- Remote
- Spanish
- Computer literacy
- Writing skills
Remote Healthcare Customer Service Representative
TalentLNX —Pittsburgh, PA
- $23.50 - $30.50 an hour
- Full-time
- Remote
- Background check
- Microsoft Excel
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
10d
Client Support Representative I (Product Support Representative I) -REMOTE
Net Health —Pittsburgh, PA
- $19 an hour
- Weekends as needed
- Remote
- Oracle
- Salesforce
- High school diploma or GED
- Health insurance
Quick Apply
Client Services Representative
Birgo —Pittsburgh, PA
- $50,000 - $60,000 a year
- Remote
- Mid-level
- Computer skills
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
6d
Product Support Representative IV - REMOTE
Net Health —Pittsburgh, PA
- $19.62 - $24.52 an hour
- Weekends as needed
- Remote
- Oracle
- 3 years
- High school diploma or GED
- Health insurance
Quick Apply
Sales Application Engineer
ANDRITZ Metals USA Inc. —Canonsburg, PA
- $1 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- 8 years
- Health insurance
- Dental insurance
Quick Apply
Account Manager - Reliability Solutions Group
Equipment & Controls, Inc. —Lawrence, PA
- 5 years
- Engineering
- Experience equivalent to degree accepted
- Profit sharing
- Cell phone reimbursement
Quick Apply
Account Executive
Hydro —Moon Township, PA
- $111,132 - $152,101 a year
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Business Development Representative: Industry
Roxtec Inc —Pittsburgh, PA
- $100,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
10d
Outside Sales Representative
Hood Distribution —Carnegie, PA
- $40,000 - $45,000 a year
- Full-time
- Bilingual
- Background check
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
12d
Representative, Inside Sales - Branch Support
Samuel, Son & Co. —Imperial, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
6d
Air Distribution Account Manager (PA)
Rise Technical Recruitment Limited —Pittsburgh, PA
- $95,000 - $350,000 a year
- Full-time
- Business development
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Representative
National Federation of Independent Business (NFIB) —Bethel Park, PA
- $80,000 - $200,000 a year
- Full-time
- Entry level
- Paid training
- Mileage reimbursement
Quick Apply
Databricks Sales Director
Computer Enterprises Inc —Pittsburgh, PA
- Full-time
- Remote
- 7 years
- Azure
- SQL
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative- Tier 1
Petrosoft LLC —Pittsburgh, PA
- $20 - $21 an hour
- Full-time
- Azure
- English
- Mid-level
Quick Apply
5d
Technical Support Representative
BRADY WORLDWIDE INC —Pittsburgh, PA
- Full-time
- 5 years
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
IT Service Desk Analyst
North American Dental Group —Pittsburgh, PA
- Full-time
- Mid-level
- Office
- Organizational skills
IT Support Specialist I
Northeast Paving —Pittsburgh, PA
- Extended hours
- Construction site
- System design
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Technical Customer Service Specialist
Otodata Technologies USA Inc —Canonsburg, PA
- $52,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative - Technical
Disabled Veteran Solutions —Coraopolis, PA
- From $18.92 a week
- Extended hours
- Remote
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
13d

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Customer Care - Product Technical Support Specialist - Pittsburgh Hybrid / Remote Other Locations

Zoll Medical Corporation -
Pittsburgh, PA

Apply Now

Job Details

$19 - $23 an hour

Qualifications

Computer literacy

Full Job Description

CMS

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

The Product Technical Support Specialist – Tier 1 plays a critical role in providing patients, families, and medical professionals with exceptional technical guidance and support for ZOLL Cardiac Management Solutions (CMS) products and services by phone, email, and other channels guaranteeing prompt and precise resolutions. This role will be essential in identifying and analyzing system and user problems and reporting accordingly.

Availability to cover 24/7 on at least one weekend day is required. Currently targeting second shift (5 x 8hr. or 4 10 x hr.) *Training Period approx. 8-10 weeks M-F 8A-4:30P ET

Essential Functions

Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to complex product issues.
Have an in-depth understanding of products and technical troubleshooting requirements to effectively guide or educate patients and/or customers in proper product maintenance and use.
Ensure adherence to regulatory guidelines in product support activities.
Assist in time sensitive situations, offering critical guidance or instructions to ensure quick and efficient protection of patients.
Document and maintain comprehensive records of customer interactions for future reference and continuous improvement.
Identify, record, and document alleged deficiencies related to the product, labeling, packaging, quality, durability, reliability, safety, effectiveness, or performance of CMS products in accordance with company policy and applicable regulations.
Utilize strong interpersonal communication and excellent customer service skills while engaging with patients, Field Sales, medical personnel, and cross functional colleagues to provide timely product education and issue resolution.
Provide 24/7 back-up on all patient and clinician support in substitution for cross-functional departments.
Identify patterns in customer issues to suggest product improvements or updates that can enhance user experience and minimize future problems.
Stay current with product updates, technical specifications, and troubleshooting requirements.
Participate in cross-functional team meetings to share insights and discuss challenges that will contribute to product and service improvement.
Must work independently, manage time effectively, and prioritize tasks in a dynamic, fast-paced patient contact/call center environment.
Works closely with Customer Support and Field Personnel to dispatch ZOLL representatives to patient locations as required to resolve patient issues and ensure patient safety.

Required/Preferred Education and Experience

Associate's Degree or Bachelor's Degree in related field preferred
Proven experience in product support or related customer facing role, ideally within the medical, safety, or life-saving products industry is a plus.
Strong communication skills, both oral and written, including the ability to translate and communicate technical and analytical issues to all types of end users.
Exceptional customer service skills and empathy for direct patient contact.
Technical aptitude or experience troubleshooting basic to complex product related technical systems.
Computer literacy with Microsoft Office experience.
Experience with CRM systems, knowledge base and support tools a plus.
Ability to adapt to and learn new technologies and products quickly.
Medical or clinical experience a plus

Knowledge, Skills and Abilities

Listening, speaking, reading, and writing fluency in Spanish a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Talking - Occasionally
Hearing - Occasionally
Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

#LI-KH1

The hourly pay rate for this position is:

$19.00 to $23.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Apply Now

Refine Your Search

technical support representative jobs in washington, pa

Customer Care - Product Technical Support Specialist - Pittsburgh Hybrid / Remote Other Locations

Remote Healthcare Customer Service Representative

Client Support Representative I (Product Support Representative I) -REMOTE

Client Services Representative

Product Support Representative IV - REMOTE

Sales Application Engineer

Account Manager - Reliability Solutions Group

Account Executive

Business Development Representative: Industry

Outside Sales Representative

Representative, Inside Sales - Branch Support

Air Distribution Account Manager (PA)

Outside Sales Representative

Databricks Sales Director

Technical Support Representative- Tier 1

Technical Support Representative

IT Service Desk Analyst

IT Support Specialist I

Technical Customer Service Specialist

Customer Service Representative - Technical

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