Top 106 Community outreach Jobs in Washington Dc

Community Outreach Specialist
Ofc of the People's Counsel —Washington, DC
- $65,285 - $84,167 a year
- Full-time
- Mid-level
- Office
- 1 year
7d
Community Health Worker
Freedmen's Medicine —Washington, DC
- $23.35 - $28.11 an hour
- Full-time
- Experience working with individuals with disabilities
- Public speaking
- Social Work
- Health insurance
- Dental insurance
Quick Apply
7d
Senior Government & Community Relations Event Planning Specialist
Wounded Warrior Project —Washington, DC
- $78,489 - $98,112 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Bachelor's degree
- Wellness program
- AD&D insurance
Project Lead-Community Outreach & Engagement
ROIG Communications LLC —Washington, DC
- $45,000 - $52,000 a year
- Full-time
- Background check
- Marketing
- Mid-level
- Flexible schedule
Quick Apply
7d
COMMUNITY PARTNER OUTREACH SPECIALIST
Whitman-Walker Health —Washington, DC
- $22.50 - $28.13 an hour
- Weekends as needed
- Mid-level
- Clinic
- Analysis skills
Quick Apply
Community Mental Health Educator
Illuminated Direction LLC —Springfield, VA
- $25 an hour
- Part-time
- Hybrid work
- High school diploma or GED
- Psychology
- Social Work
- Work from home
Quick Apply
Education Program Specialist (School and Teacher Programs), IS-1720-09
Hirshhorn Museum & Sculpture Garden —Washington, DC
- $70,623 - $77,687 a year
- Full-time
- Background check
- School experience
- Research
- Commuter assistance
- AD&D insurance
13d
Community Outreach Coordinator 1
INFINITE LEGACY —Falls Church, VA
- $57,420 - $64,600 a year
- Weekends as needed
- Microsoft Outlook
- Marketing
- Hospital
Quick Apply
7d
Community Outreach Specialist
Fountain Behavioral Health Services Inc —Gaithersburg, MD
- $27 - $35 an hour
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- 403(b) matching
- Health insurance
Quick Apply
14d
Support Center Coach
Guidehouse —Washington, DC
- $113,000 - $188,000 a year
- 5 years
- Bachelor's degree
- Travel
- Health savings account
- Paid holidays
Vocational Rehab, Intake & Peer Support Specialist
Precision Wellness —Washington, DC
- $35 - $75 an hour
- Part-time
- Hybrid work
- Background check
- Experience working with individuals with disabilities
- HIPAA
- Continuing education credits
- Professional development assistance
Quick Apply
5d
UAS Policy Support
Guidehouse —Washington, DC
- $75,800 - $113,600 a year
- 5 years
- Analysis skills
- Critical & Intensive Care
- Commuter assistance
- Health savings account
10d
Community Engagement AmeriCorps VISTA
International Rescue Committee —Silver Spring, MD
- Full-time
- English
- Mid-level
- Organizational skills
- 403(b) matching
- Disability insurance
6d
FY27: Community School Liaison,12 mo, Parkland Middle School1.0 FTE
Montgomery County Public Schools —Rockville, MD
- $78,361 - $159,500 a year
- Overtime
- Mid-level
- 3 years
- Bachelor's degree
5d
Gateway Community & Partnerships Engagement Fellow – AmeriCorps
Conservation Legacy —Washington, DC
- Mid-level
- Office
- High school diploma or GED
- Health insurance
Temporary Community Impact Officer (Business Development)
FedChoice Federal Credit Union —Lanham, MD
- $25 - $31 an hour
- Temporary
- Marketing
- Inventory management
- Business development
Community Liaison
Blossom ABA Therapy —Fairfax, VA
- $55,000 - $70,000 a year
- Full-time
- Marketing
- Mid-level
- Driver's License
Quick Apply
14d
Community Outreach, Intake & Referral Coordinator
Continental Cozy Healthcare, LLC —Washington, DC
- $20 an hour
- Temporary
- Experience working with individuals with developmental disabilities
- High school diploma or GED
- Travel
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Community Relations Manager – Home Care Services
Brightstar Care of Washington DC —Washington, DC
- $60,000 - $80,000 a year
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Business development
- Health insurance
- Dental insurance
Quick Apply
Community Outreach Case Manager
Volunteers of America Chesapeake and Carolinas —Burke, VA
- $60,000 - $65,000 a year
- Weekends as needed
- Bilingual
- 18 years or older
- Research
Quick Apply

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Community Outreach Specialist

Ofc of the People's Counsel
Washington, DC

Apply Now

Job Details

Full-time
$65,285 - $84,167 a year
7 days ago

Qualifications

Customer communication

Full Job Description

INTRODUCTION

The Office of the People's Counsel is an independent agency of the District of Columbia government, and by law, is the advocate for consumers of utility services in the District. The Office is a statutory party in all utility-related proceedings before the Public Service Commission. The Office represents the interests of District ratepayers before federal regulatory agencies and is authorized to investigate the operation and valuation of utility companies, independent of any pending proceeding.

The mission of the Office of the People's Counsel ("OPC" or "Office") is to advocate for the provision of safe and reliable quality utility service and equitable treatment at rates that are just, reasonable, and nondiscriminatory; assist individual consumers in disputes with utility providers; provide technical assistance, education and outreach to consumers and ratepayers, community groups, associations and the Consumer Utility Board; and provide legislative analysis and information to the Council of the District of Columbia on matters relating to utilities. In defining its positions, the Office is further required to consider “the public safety, the economy of the District of Columbia, the conservation of natural resources, and the preservation of environmental quality, including effects on global climate change and the District’s public climate commitments.”

The incumbent serves as a Community Outreach Specialist in the Office of the People’s Counsel. The incumbent coordinates and provides outreach and educational programs to the residents of the District of Columbia and DC Water. The primary purpose of this position is to investigate and resolve consumer complaints regarding DC water issues and concerns. The incumbent reports to the Manager of the Consumer Services Water Division.

DUTIES AND RESPONSIBILITIES

Manages the tasks associated with developing and implementing a plan for identifying and involving Advisory Neighborhood Councils (ANCs), civic associations, DC Public Schools, churches, public housing residents, and other community groups in the agency's outreaches communications activities. Schedules outreach activities and education programs. Ensures the development of materials, including but not limited to brochures, pamphlets, and presentations regarding the agency's functions and responses to public issues, are prepared and available for all agency outreaches. Involves others from the agency as participants in a variety of Informational sessions, conferences, etc., and to implement new program initiatives, as appropriate.

Represents the agency and makes presentations to various groups and the general public and participates in community relations efforts to public/private civic groups and organizations for the purpose of conveying agency information to community groups and to involve the public In agency activities. Furnishes information and responds to requests for data, reports, and additional personal appearances.

Provides consumer education, outreach, and technical assistance to District consumers so that they can understand their rights as ratepayers and make informed decisions about their water services. Provides information to support evaluations of organizational outreach to increase awareness of the People’s Counsel’s mission and services. Provides updates, metrics, and information to support awareness of executives of outreach activities.

Coordinates and participates in several community outreach activities, including, but not limited to, community meetings, workshops, activities, etc. Coordinates the outreach schedules to establish relationships with other DC agencies and community-based organizations.

Provides cost estimates for budget preparation for outreach programs, as well as estimates budgetary expenditures and other resources required for outreach events.

Serves as a technical resource to groups, organizations, and other agencies for planning and scheduling agency activities; acts as a liaison between the agency, other government entities, and/or the community.

Participates in the development of Public Service Announcements and reviews agency-related information for its sensitivity to cultural, social, and political aspects unique to the specified target populations.

Responsible for managing and resolving consumer cases in a professional, efficient, and customer-focused manner. The specialist takes ownership of assigned cases on a daily basis, ensuring that each case is properly reviewed, investigated, and addressed from initiation through resolution.

Key responsibilities include:

Receiving, opening, tracking, and managing assigned consumer cases.
Serving as an advocate for residents by providing timely assistance, accurate information, and effective problem resolution.
Coordinating with internal departments and external stakeholders, such as DC Water, to investigate issues and facilitate case resolution.
Maintaining consistent communication with residents throughout the case management process to ensure transparency and customer satisfaction.
Documenting case activities, updates, and outcomes accurately within agency systems.
Closing cases efficiently while ensuring all concerns have been fully addressed and resolved.
Supporting community outreach initiatives and educating residents about available programs, services, and resources.
Meeting or exceeding established Key Performance Indicators (KPIs), including case management, response times, and case closure goals established by the agency for each fiscal year.

Performs other related duties as assigned.

Qualifications and Education

Applicant must possess one (1) year of specialized experience equivalent to CS-9 grade level of the District of Columbia government service or its non-District equivalent that demonstrates knowledge, ability and a proven track record with progressively responsible experience in a professional environment. Specialized experience related to consumer outreach, community planning or any other associated fields.

LICENSE AND CERTIFICATION

n/a

WORKING CONDITIONS/ENVIRONMENT

Work is primarily performed in an office setting

PROMOTION POTENTIAL

none

OTHER SIGNIFICANT FACTS

The incumbents of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations, Suitability.

This position is not in a collective bargaining unit.

EEO STATEMENT

The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.

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Refine Your Search

community outreach jobs in washington dc

Community Outreach Specialist

Community Health Worker

Senior Government & Community Relations Event Planning Specialist

Project Lead-Community Outreach & Engagement

COMMUNITY PARTNER OUTREACH SPECIALIST

Community Mental Health Educator

Education Program Specialist (School and Teacher Programs), IS-1720-09

Community Outreach Coordinator 1

Community Outreach Specialist

Support Center Coach

Vocational Rehab, Intake & Peer Support Specialist

UAS Policy Support

Community Engagement AmeriCorps VISTA

FY27: Community School Liaison,12 mo, Parkland Middle School1.0 FTE

Gateway Community & Partnerships Engagement Fellow – AmeriCorps

Temporary Community Impact Officer (Business Development)

Community Liaison

Community Outreach, Intake & Referral Coordinator

Community Relations Manager – Home Care Services

Community Outreach Case Manager

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