Top 999 Help desk support Jobs in Washington Dc

IT Technician
Saronic Technologies —Arlington, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
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Help Desk Technician - Archdiocese of Washington
Archdiocese of Washington —Hyattsville, MD
- Full-time
- School experience
- Mid-level
- Office
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Help Desk Manager
E Logic —Washington, DC
- From $50,000 a year
- Full-time
- 5 years
- Supervising experience
- Senior level
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Systems Administrator
Accenture Federal Services —Annapolis Junction, MD
- $111,900 - $141,300 a year
- Mid-level
- Bachelor's degree
- US work authorization
System Administrator (TTO4)
Que Technology Group —Fort Meade, MD
- Full-time
- 5 years
- System design
- Bachelor's degree
- Paid holidays
- Disability insurance
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Level 1 Help Desk Technician
Nauticon Office Solutions —Gaithersburg, MD
- $43,000 a year
- Weekends as needed
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Specialist Entry DC
AHU Technologies Inc —Washington, DC
- $30 an hour
- Full-time
- Research
- Office
- Microsoft Office
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Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
IT Help Desk Specialist
AHU Technologies Inc —Washington, DC
- $32 - $35 an hour
- Full-time
- 11+ years
- Mid-level
- High school diploma or GED
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3d
Systems Network Administrator I/Service Desk Support
Leidos —Laurel, MD
- $59,150 - $106,925 a year
- Full-time
- 5 years
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
Help Desk Technician - DAYS - TS/SCI W/ POLY
General Dynamics Information Technology —Annapolis Junction, MD
- $25.63 - $32.20 an hour
- Monday to Friday
- Mid-level
- Office
- 3 years
- Paid time off
- 401(k) matching
Desktop Support Specialist
Oneida Techical Solutions —Fort Belvoir, VA
- $65,000 - $80,000 a year
- 8 hour shift
- Background check
- Bachelor of Science
- Writing skills
- Health savings account
- Health insurance
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Help Desk Technician Tier III - TS/SCI with Polygraph
General Dynamics Information Technology —Washington, DC
- $30.65 - $41.47 an hour
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Paid time off
- 401(k) matching
IT Service Desk I/Help Desk I
R3 LLC —Washington, DC
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
3d
IT Help Desk Technician
The Ford Agency —Washington, DC
- $51,000 - $82,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Junior Service Desk Technician
ActioNet —Washington, DC
- $20 - $24 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Health insurance
Quick Apply
1h
Technology Support Specialist - Service Desk (Fixed-Term)
National Geographic Society —Washington, DC
- $29.69 - $31.25 an hour
- Weekends as needed
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- Commuter assistance
IT Help Desk Specialist
TLinked LLC —Washington, DC
- $26.78 - $32.26 an hour
- Full-time
- Computer Science
- Mid-level
- AWS
- Dental insurance
- 401(k)
Quick Apply
6h

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IT Technician

Saronic Technologies -
Arlington, VA

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Job Details

Full-time

Qualifications

Desktop computer repair
Telecommunications network device configuration
Customer communication
Computer science
Mobile device support
Bachelor's degree in information technology
Computer Science
IT operations
Associate's degree in computer science
Laptop (troubleshooting support)
Hardware maintenance
Equipment troubleshooting
Operating system updates
Mid-level
Printer (troubleshooting support)
DoD experience
Microsoft Office
Technology security practices
3 years
Server updates
Collaboration with product development teams
Patch management
Associate's degree in information technology
Cloud-based systems
Cloud service support
Task prioritization
Desktop (troubleshooting support)
Industry trends
Computer management
CompTIA Network+

Full Job Description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure.

Key Responsibilities

Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.
Assist with network configurations, including routers, switches, firewalls, and VPNs.
Perform routine system maintenance, including software updates, security patches, and backups.
Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.
Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
Ensure adherence to security best practices, including data protection and access control.
Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging.

Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
3+ years of experience in a technical support or similar IT role.
Proficiency in troubleshooting hardware, software, and networking issues.
Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
Familiarity with ticketing systems and helpdesk management tools.
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Preferred Qualifications:
Familiarity with Department of Defense (DoD) or military industry projects.
Knowledge of autonomous systems or maritime technology.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.
Occasional standing and walking within the office.
Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
Visual acuity to read screens, documents, and reports.
Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.

Quick Apply

Refine Your Search

help desk support jobs in washington dc

IT Technician

Help Desk Technician - Archdiocese of Washington

Help Desk Manager

Systems Administrator

System Administrator (TTO4)

Level 1 Help Desk Technician

Helpdesk Specialist Entry DC

Help Desk Specialist

Service Desk Analyst

IT Help Desk Specialist

Systems Network Administrator I/Service Desk Support

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

Help Desk Technician - DAYS - TS/SCI W/ POLY

Desktop Support Specialist

Help Desk Technician Tier III - TS/SCI with Polygraph

IT Service Desk I/Help Desk I

IT Help Desk Technician

Junior Service Desk Technician

Technology Support Specialist - Service Desk (Fixed-Term)

IT Help Desk Specialist

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