Top 173 Service desk analyst Jobs in Washington Dc

DPAE Aircraft Carriers IT Analyst
CACI —Washington, DC
- $72,700 - $149,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Service Desk Analyst
Dfuse Technologies —Washington, DC
- Email
- Entry level
Technical Support Analyst
National Association of REALTORS® —Washington, DC
- $60,000 - $75,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Dental insurance
- Vision insurance
Quick Apply
Service Desk Analyst
MKS2 Technologies —Arlington, VA
- $30 - $35 an hour
- Writing skills
- Mid-level
- Office
Quick Apply
11d
IT Service Desk Analyst (Level 2 / L2 Support)
AHU Technologies Inc —Washington, DC
- $38 - $43 an hour
- Full-time
- 5 years
- Windows
- Bachelor's degree
Quick Apply
IT Support Center Specialist (Tier 1)
Optimal Networks, LLC —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Service Desk Systems Analyst
Concept Plus —Fort Belvoir, VA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
IT Product Support Specialist
Great Minds —Washington, DC
- $69,000 - $77,000 a year
- Full-time
- Remote
- Background check
- Google Workspace
- Mid-level
Quick Apply
4d
Service Desk Analyst
Strategic Operational Solutions —Arlington, VA
- $65,000 - $72,000 a year
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
9d
Service Desk Agent
ANALYGENCE, Inc. —Washington, DC
- Extended hours
- Background check
- Military
- Mid-level
Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Help Desk Analyst | Temporary
The Ford Agency —Bethesda, MD
- From $27 an hour
- Temporary
- Mid-level
- Windows
- Bachelor's degree
IT Queue Coordinator
Leidos —Washington, DC
- $50,700 - $91,650 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
1d
Tier 2 IT Support Specialist
Evolver Inc —Reston, VA
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Tier 2 Desktop Support Technician
General Dynamics Information Technology —Washington, DC
- $32.30 - $43.70 an hour
- 5 years
- Office
- Continuous improvement
- 401(k) matching
1d
Service Desk Analyst
RIVIDIUM —Alexandria, VA
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
IT Analyst
FSi Strategies —Tysons, VA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for service desk analyst in washington dc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near washington dc

DPAE Aircraft Carriers IT Analyst

CACI -
Washington, DC

Apply Now

Job Details

Full-time
$72,700 - $149,200 a year

Benefits

Health insurance

Qualifications

Microsoft Excel
Microsoft Outlook
DoD experience
Bachelor's degree
Video conferencing software
Microsoft Teams
Microsoft 365 support
Video conferences (communication methods)
Video conferencing systems operation

Full Job Description

Job ID

327330

Job Title: DPAE Aircraft Carriers IT Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Opportunity:

This role provides direct support to the DPAE Aircraft Carriers Activity Chief Information Office (ACIO) across all IT, IA, IS, and IM functions. You will serve as a central technical resource for NMCI and Flank Speed environments, support daily IT operations, ensure proper lifecycle management of equipment, and uphold Department of Navy standards for information security. This is an on‑site position requiring daily help desk coverage and a strong commitment to customer service, operational readiness, and continuous improvement across the DPAE Aircraft Carriers Team.

Responsibilities:

NMCI Support

Serve as the technical help desk for NMCI within the DPAE Aircraft Carriers organization.
Assist in developing NMCI Seat Order packages and general IT procurement requests.
Troubleshoot user issues related to NMCI and Flank Speed access and performance.
Maintain databases for NMCI and other IT equipment.
Support the development and management of NMCI data calls.
Participate in ongoing process and operational improvement efforts.
Manage paperwork preparation and disposal for all classified and unclassified IT equipment.
Maintain an in‑depth understanding of NMCI and Flank Speed account structures and requirements.

IT Operations

Interface with the DPAE Aircraft Carriers Team to support daily IT operational needs.
Monitor overall IT operations and act as the focal point for network or desktop issues that exceed standard help desk capabilities.
Address and resolve network, desktop, and general support issues.
Maintain and monitor system architecture and software licenses for legacy applications.
Provide user assistance and training for hardware, software, and peripheral devices.
Manage moves, floorplans, and buildouts in coordination with NAVSEA Operations.
Deliver system administration support for stand‑alone classified systems.
Assist with initial account access and provisioning.
Set up workstations for new and departing users.
Ensure users have proper access to systems and shared drives.
Keep IT equipment areas organized, clean, and safe.
Establish and maintain processes ensuring 100% IT equipment accountability.
Manage desk phone provisioning and functionality.
Support unclassified and secure VTC meetings.
Ensure conference room equipment is functioning properly.
Conduct weekly inventory of IT peripherals.
Conduct annual computer inventory.
Attend required meetings and maintain compliance with all Department of Navy requirements for handling sensitive information.
Maintain an active security clearance and SIPR account access.
Support offsite meetings to ensure technical readiness.
Provide exceptional customer service to the user community.
Staff the help desk on‑site daily from 0800–1600 (no telework).
Perform other mission‑required duties as assigned.

Qualifications:

Required:

Must have an active DOD Secret Clearance
3-5 years of experience in technical support of a DOD program.
Bachelor’s degree in a technical or equivalent field.
Technical and financial knowledge for program management support
Ability to use Microsoft Teams, Word, Outlook, PowerPoint and Excel is required
Experience working in a DOD, military program

Desired:

5+ years of experience in technical support of a DOD program.
Master's degree in a technical or equivalent field.
SharePoint experience is a plus
Flank Speed Account Service Tool (FsAST) experience
Inventory/ Database management skills.
Nautilus/NMCI experience
SharePoint site collection experience would be beneficial
Power Apps experience
Navy acquisition experience on an ACAT 1 Program is a plus
US Navy or Marine Corps active duty experience is a plus

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$72,700 - $149,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

service desk analyst jobs in washington dc

DPAE Aircraft Carriers IT Analyst

Service Desk Analyst

Part-Time IT Support Assistant

IT Helpdesk Analyst (Level 1 / L1 Support)

Service Desk Analyst

Technical Support Analyst

Service Desk Analyst

IT Service Desk Analyst (Level 2 / L2 Support)

IT Support Center Specialist (Tier 1)

Service Desk Systems Analyst

IT Product Support Specialist

Service Desk Analyst

Service Desk Agent

Help Desk Jr. Analyst

Help Desk Analyst | Temporary

IT Queue Coordinator

Tier 2 IT Support Specialist

Tier 2 Desktop Support Technician

Service Desk Analyst

IT Analyst

I want to receive the latest job alert for service desk analyst in washington dc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected