Top 130 Technical associate Jobs in Washington Dc

Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
Help Desk Technician - TS/SCI
General Dynamics Information Technology —Chantilly, VA
- $26.44 - $35.78 an hour
- Mid-level
- Travel
- 1 year
- Paid holidays
- 401(k) matching
Help Desk Tech - MIDS - TS/SCI w/Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $33.52 - $45.34 an hour
- Mid-level
- 4 years
- No travel
- Paid holidays
- 401(k) matching
3d
Help Desk Manager
Leidos —Chantilly, VA
- $92,300 - $166,850 a year
- Full-time
- Master's degree
- Bachelor's degree
- Fair chance
Help Desk Technician - DAYS - TS/SCI W/ POLY
General Dynamics Information Technology —Annapolis Junction, MD
- $32.20 - $33.97 an hour
- Monday to Friday
- Mid-level
- 3 years
- Associate's degree
- Paid time off
- 401(k) matching
Help Desk Supervisor - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $107,744 - $126,500 a year
- Weekends as needed
- 5 years
- Bachelor of Science
- Research
- Paid time off
- 401(k) matching
1d
Help Desk Analyst
CACI —National Harbor, MD
- $51,800 - $106,200 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
8d
Help Desk Specialist (Salesforce) - Remote
ICF —Reston, VA
- $67,355 - $114,503 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- US work authorization
Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial
Help Desk I
Strategic Operational Solutions —Washington, DC
- Full-time
- Research
- Mid-level
- Experience equivalent to degree accepted
Quick Apply
Help Desk Support Specialist
Ethic Tech, LLC —Washington, DC
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Senior Help Desk Technician
Council on Foreign Relations —Washington, DC
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Wellness program
- Health insurance
Help Desk II
Strategic Operational Solutions —Washington, DC
- Full-time
- Research
- Mid-level
- Experience equivalent to degree accepted
Quick Apply
Help Desk Technician – Washington DC
Cogent Communications —Washington, DC
- $60,000 - $65,000 a year
- Weekends as needed
- English
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Technical Support Engineer, Associate
LCG, Inc. —Washington, DC
- $65,000 - $85,000 a year
- On call
- Hybrid work
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Specialist (C&A)
Potomac Management —Washington, DC
- Mid-level
- Travel
Quick Apply
Help Desk Technician
BRS —Arlington, VA
- Full-time
- Research
- Mid-level
- Profit sharing
- Paid holidays
Help Desk-Document Support Specialist
Fabergent —Washington, DC
- Overtime
- Microsoft Excel
- Contracts
- Typing
Quick Apply
Help Desk Engineer - Tier II
Improvix Technologies —Washington, DC
- $70,000 - $110,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Application Support / Tier 3 Help Desk Analyst
TCG, Inc. —Washington, DC
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Adoption assistance
- Parental leave
Quick Apply
7d

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Help Desk Specialist

Ardent Eagle Solutions -
Washington, DC

Apply Now

Job Details

Full-time
$26 - $33 an hour

Benefits

Paid time off
Work from home
401(k) matching

Qualifications

Incident management software
Windows
Computer hardware
Desktop (troubleshooting support)
macOS
Desktop administration
Ticketing system technical support

Full Job Description

Overview:

The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards.

This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments.

Background:

Ardent Eagle Solutions (AES) is seeking a Help Desk Specialist to support a Department of Commerce (DOC) program. This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven environment.

Responsibilities:

Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions
Provide troubleshooting and resolution support for:
- Email systems and account access
- Network directories and user permissions
- Computer operating systems (Windows and macOS)
- Standard desktop applications (e.g., Microsoft Office Suite)
- Applications developed or deployed under the contract
Diagnose and resolve hardware and software issues, including desktops, laptops, and peripheral devices
Support and troubleshoot printer and connectivity issues
Document, track, and manage incidents and service requests using a ticketing system
Escalate complex or unresolved issues to appropriate technical teams, ensuring proper follow-through
Maintain accurate records of issues, resolutions, and user interactions
Provide clear, professional communication and guidance to users with varying levels of technical proficiency
Contribute to knowledge base articles and standard operating procedures as needed

Qualifications:

Approximately 2 years of experience in a help desk, technical support, or related IT support role
Demonstrated ability to troubleshoot hardware and software issues across multiple platforms
Experience supporting both Windows (PC) and macOS environments
Strong customer service skills with the ability to communicate technical information clearly and effectively
Familiarity with ticketing systems and incident management processes
Ability to prioritize tasks and manage multiple support requests in a fast-paced environment
This position may require the ability to obtain and maintain a Public Trust clearance or other government suitability determination

Education:

Associate’s Degree (AA/AS) in Information Technology, Computer Science, or a related field

Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification(s):

Industry-recognized certifications such as:

CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
Apple Certified Support Professional (ACSP)

Compensation:

The compensation range for this position is $26 – $33 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.

Compensation Disclaimer:
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.

Location and Work Hours:

This position supports a hybrid work schedule and requires regular on-site presence in Washington D.C.

Employees will be expected to report on-site several days per week, with the specific schedule determined in coordination with their Supervisor. As such, candidates must reside within a reasonable commuting distance of Washington, D.C. This position is not eligible for full-time remote work or for candidates located outside of the local commuting area.

Standard working hours are based on a 40-hour work week, Monday through Friday. While some flexibility may be available, employees are generally expected to be available during core business hours of 9:00 AM – 3:00 PM ET.

When working remotely, employees must have access to a reliable internet connection and a suitable work environment that supports productivity and compliance with company policies.

This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor. All employees must adhere to the Company’s “Work from Home and Telework” policies and procedures as outlined in the Employee Handbook and must sign the Employee Handbook Acknowledgement prior to being authorized to work remotely.

Benefits and EEO:

At Ardent Eagle Solutions, we offer a comprehensive benefits package for our employees and their families. For employees covered under the Service Contract Act (SCA), we provide a Health & Welfare payment that can be used to purchase health benefits. SCA employees also have the option to enroll in our company-sponsored plans at full cost. All employees may take advantage of additional programs, including:

Matching 401(k) Plan
Continuing Education Assistance
Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

Apply Now

Refine Your Search

technical associate jobs in washington dc

Help Desk Specialist

Help Desk Technician - TS/SCI

Help Desk Tech - MIDS - TS/SCI w/Polygraph

Help Desk Manager

Help Desk Technician - DAYS - TS/SCI W/ POLY

Help Desk Supervisor - TS/SCI w/Poly

Help Desk Analyst

Help Desk Specialist (Salesforce) - Remote

Part-Time Help Desk Technician

Help Desk I

Help Desk Support Specialist

Senior Help Desk Technician

Help Desk II

Help Desk Technician – Washington DC

Technical Support Engineer, Associate

Help Desk Specialist (C&A)

Help Desk Technician

Help Desk-Document Support Specialist

Help Desk Engineer - Tier II

Application Support / Tier 3 Help Desk Analyst

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