OVERVIEW:
The Facilities Maintenance Technician II is a hands-on, multi-trade role responsible for diagnosing, troubleshooting, and repairing facility issues across BGCCP's 22 club locations in Eastern North Carolina. This position combines direct technical work with vendor coordination and project support, requiring both the skill to resolve issues on-site and the judgment to know when to escalate, when to recommend a vendor solution, and how to evaluate competing options.
The role operates approximately 70 percent in the field performing hands-on work and 30 percent in administrative, vendor coordination, and project management activities. This position requires regular travel across a nine-county footprint and the ability to operate independently in the field while maintaining accurate documentation and clear communication with the facilities team
ESSENTIAL DUTIES AND RESPONSIBILITIES
Hands-On Repairs and Troubleshooting
- Diagnose and resolve issues across multiple trades, including light HVAC (filter changes, condensate lines, thermostats, basic diagnostics), electrical (outlets, switches, lighting, basic troubleshooting), plumbing (clogs, leaks, fixtures, water heater basics), carpentry (drywall, doors, hardware, basic fabrication), and general handyman work.
- Identify root causes of issues rather than treating only the visible symptoms.
- Make informed recommendations to senior facilities staff regarding repair-versus-replace decisions, presenting multiple solution options where appropriate.
Multi-Site Field Operations
- Travel regularly across a nine-county footprint serving 22 club locations.
- Conduct on-site assessments, perform repairs, and complete preventive maintenance tasks.
- Provide clear written reports and photo documentation on findings, work completed, and any follow-up required.
Vendor Evaluation and Coordination
- Communicate credibly with licensed trades vendors (HVAC, electrical, plumbing, roofing, and others).
- Solicit and evaluate multiple quotes when work exceeds in-house capability.
- Verify vendor work is complete, performed to standard, and aligned with quoted scope before sign-off and payment.
Project Support
- Support facilities projects with multiple moving parts by coordinating timing, materials, vendor schedules, and site access.
- Communicate proactively with site directors, senior facilities staff, and leadership on project status, blockers, and decisions needed.
Standalone and Rented Site Coordination
- Understand the operational differences between BGCCP-owned standalone sites (where the organization is responsible for everything inside and outside) and rented locations (where work is coordinated with landlords and property management).
- Engage appropriately with each site type, including building working relationships with landlord-side contacts.
Work Order Ownership
- Take complete ownership of assigned work orders in MaintainX from initial assessment through completion.
- Maintain accurate documentation, including before-and-after photos, parts used, time spent, and follow-up communication with the requester.
Preventive Maintenance and Safety Inspections
- Perform required recurring inspections on schedule, including fire extinguishers, fire doors, backflow prevention, vehicle registrations, and similar compliance items.
- Flag safety issues immediately to the Sr. Director of Facilities & Transportation.
- Comply with all OSHA and BGCCP safety standards on-site.
Supply and Inventory Awareness
- Maintain working knowledge of supply needs at assigned sites.
- Coordinate with senior facilities staff on procurement of materials, tools, and equipment.
Additional Responsibilities
- Perform special assignments and assist with special projects as directed.
- Assume other duties as assigned in support of the facilities and transportation team.
MINIMUM QUALIFICATIONS
- High school diploma or equivalent required.
- Minimum 3 years of hands-on facilities maintenance experience in a multi-site, commercial, or institutional setting.
- Demonstrated working knowledge of at least three of the following: HVAC, electrical, plumbing, carpentry, general building systems.
- Comfortable using hand tools, power tools, ladders, and basic diagnostic equipment.
- Strong judgment about when to act, when to escalate, and when to engage a licensed vendor.
- Valid North Carolina driver's license required.
- Clean driving record required.
- Ability to operate organization vehicles, including light trucks.
PREFERRED QUALIFICATIONS
- Associate's degree, trade school certificate, or completed apprenticeship in HVAC, electrical, plumbing, or general building trades strongly preferred.
- Experience supporting a portfolio of 5 or more buildings preferred.
- EPA 608 (HVAC refrigerant handling).
- OSHA 10 or OSHA 30.
- NC electrical journeyman or apprentice.
- NC plumbing apprentice or higher.
- BGCCP will support pursuit of relevant certifications as part of professional development.
- Lean Six Sigma Familiarity.
- Proficiency with smartphone and tablet applications for work order management; BGCCP uses MaintainX.
- Comfortable with email, basic spreadsheets, and photo documentation.
- Willingness to learn and adopt new technology tools as the organization evolves.
- CDL preferred but not required
- Strong verbal and written communication skills.
- Comfortable speaking with site staff, vendors, landlords, and senior leadership.
- Self-directed and accountable when working alone on-site.
- Strong analytical and problem-solving skills, with the ability to diagnose root causes and propose practical solutions.
ENVIRONMENT & WORKING CONDITIONS:
- Regular travel across a nine-county footprint in Eastern North Carolina, with most days involving 1 to 3 site visits.
- A fleet vehicle is provided for site-to-site travel.
- Hybrid of in-vehicle, on-site (indoor and outdoor), and occasional office-based work.
- Some evening or weekend work may be required for emergencies, capital project handoffs, or scheduled work that cannot occur during program hours.
- Work environments include active club spaces where children and youth are present.
This position requires:
- Ability to lift and carry up to 50 pounds regularly.
- Prolonged periods of standing, walking, bending, reaching, and kneeling.
- Ability to climb ladders, scaffolding, and work at heights as needed.
- Manual dexterity and coordination to operate tools and equipment safely.
- Ability to drive up to 4 hours per day across multiple sites.
- Ability to work in varied environmental conditions, including heat, cold, and confined spaces.
ONBOARDING REQUIREMENTS
This position requires successful completion of a background check, drug screening, and motor vehicle record check. As a youth-serving organization, BGCCP maintains strict child safety standards. All staff are expected to support and comply with these standards at all times.
GENERAL EXPECTATIONS
- Healthy Behavior Modeling: Teaching youth and teens the importance of living an active, healthy lifestyle is a BGCCP priority. All staff are expected to model healthy behavior while working in or around club environments.
- Inclusive Environment: BGCCP values creating child-friendly environments where youth and teens of all abilities, races, and ethnicities can be successful. All employees are expected to embrace and reinforce this focus on inclusion.
- Continuous Learning: BGCCP supports staff development and requires participation in annual professional development opportunities relevant to the role.
- Safe Spaces: Every staff member shares the responsibility for ensuring BGCCP is, and remains, an environment free of sexual, physical, or emotional abuse.
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
