Duties and Responsibilities
- Interact with internal and outside sales people, vendors and contractors.
- Responsible for showroom merchandising and re-stocking product.
- Assist in resolving customer relations problems with both dealers and end users.
- Complete sales order process for customers with efforts to up-sell associated items.
- Daily loading and unloading of products.
- Receive, inspect and stock all merchandise.
- Verify all items received to items ordered for accuracy.
- Pick and verify orders for customers and prepare orders for shipment as needed.
- Assist with physical inventory and inventory control.
- Appropriate use and maintenance of OF device.
- Provide excellent customer service to external customers.
- Ensure grounds and warehouse are kept neat, orderly, and safe for employees and customer traffic.
- Adhere to all safety requirements relevant to one's regular job duties.
- Wear appropriate PPE.
- Perform other duties as assigned
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
- Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
- Proven success in sales and providing excellent customer service.
- Strong interpersonal skills including sales, problem solving and customer service.
- Ability to work independently but meet assigned goals and objectives in designated time frames.
- Ability to multitask and work in a fast-paced environment.
- A willingness to learn and grow with our Company.
- Knowledge of Microsoft Office products.
- Proven commitment to customer service and a safe work environment
Preferred Qualifications
- Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.
- Experience in a wholesale HVAC equipment supply house preferred.
- Bachelor's or associate Degree preferred.
- 6 months Warehouse experience including forklift operation.
- Bilingual (Spanish) preferred.
Work Schedule
Work Schedule Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.
Physical Demands Demand Frequency
Sedentary – Lifting 0-10 pounds Frequent
Light Lifting – 10-20 pounds Frequent
Moderate Lifting – 20 to 50 pounds Frequent
Heavy Lifting – 50 to 100 pounds Occasional
Pulling/Pushing, Carrying Frequent
Reaching or working above shoulder Occasional
Walking Constant
Standing Constant
Sitting Occasional
Stooping Occasional
Kneeling Occasional
Repeated Bending Occasional
Climbing Occasional
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Occasional
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Frequent
Other – Talk, Drive, visit customers etc. Occasional
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Requirements:
Objective
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Counter Sales Warehouse Associate is responsible for our sales counter as well as for the day-to-day warehouse upkeep, including picking and verifying orders, loading, and unloading of products, and inventory control using warehouse equipment state of the art technology. The ultimate goal of this role is to provide strong customer service and to procure, process, and dispatch products to customers.
