Top 85 Human resources learning & development occupations Jobs in Washington State

Quality Training & Employee Engagement Specialist
Alliant Insurance Services —Washington State
- $65,000 - $70,000 a year
- Email
- Remote
- Data analysis skills
- Research
- Mid-level
Quick Apply
Sr. Training and Knowledge Management Manager
Okta —Bellevue, WA
- $204,000 - $281,000 a year
- Remote
- Bachelor's degree
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
Director, Executive Talent
Chewy —Bellevue, WA
- $186,500 - $297,500 a year
- Full-time
- Management
- Bachelor's degree
- Psychology
- Paid holidays
- Health insurance
Director of Education
Northwest Trustee & Management Services, LLC —Spokane, WA
- $110,000 - $140,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Outlook
- Health savings account
- Dental insurance
Quick Apply
Hydro Operations Trainer
Chelan County Public Utility District —Wenatchee, WA
- $126,080 - $157,600 a year
- Online Application
- Background check
- 5 years
- Engineering
- Paid jury duty
- AD&D insurance
Real Estate Productivity Coach
Keller Williams Realty —Seattle, WA
- $50,000 - $250,000 a year
- Part-time
- Hybrid work
- Customer service
- Mid-level
- Administrative experience
- Flexible schedule
Quick Apply
Real Estate Sales Coach (Agent Productivity Coach)
Keller Williams Mountains to Sound —Kent, WA
- $51,232.05 - $250,000.00 a year
- Full-time
- Mid-level
- Office
- 3 years
- Professional development assistance
Quick Apply
HVAC Maintenance/Sales Trainer
Champions Group Holdings —Seattle, WA
- $120,000 - $145,000 a year
- Full-time
- 5 years
- Continuous improvement
- Travel
- Paid holidays
- Health insurance
Quick Apply
Learning & Talent Development Partner
Russell Investments —Seattle, WA
- $100,000 - $125,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Health insurance
Organizational Development Consultant
Seattle Children's Hospital —Seattle, WA
- $118,174 - $177,262 a year
- Mid-level
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
5d
Human Resources & Development Specialist
Yakima Valley Libraries —Yakima, WA
- $32.88 - $43.14 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Public speaking
3d
Sr. Training and Knowledge Management Manager (Legal team)
Okta —Bellevue, WA
- $204,000 - $281,000 a year
- Remote
- Bachelor's degree
- Mentoring
- Fair chance
Quick Apply
Mid-Level Employee Development Specialist
Boeing —Renton, WA
- $90,050 - $123,050 a year
- Classroom
- Mechanic experience
- Mid-level
- Health savings account
- Disability insurance
10d
Sr. Program Manager, Environmental Health and Safety, Safety Learning and Development (SLeD)
Amazon.com Services LLC —Bellevue, WA
- $104,100 - $160,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Organizational skills
- AD&D insurance
- Health insurance
Program Manager 1 - Talent Management and Learning Operations - Seattle, WA (Hybrid)
Nordstrom —Seattle, WA
- $80,000 - $132,000 a year
- Hybrid work
- Mid-level
- Office
- 3 years
- Store discount
- Disability insurance
2d
Sr Manager, Learning and Development, AWS Senior Talent & Transformation
Amazon.com Services LLC —Seattle, WA
- $166,800 - $225,600 a year
- Full-time
- 7 years
- Master's degree
- Analysis skills
- AD&D insurance
- Health insurance
Sr. AR Learning & Development Program Lead
The Pokémon Company International —Bellevue, WA
- $116,000 - $209,000 a year
- Hybrid work
- 11+ years
- Quality control
- Travel
- Commuter assistance
- Relocation assistance
Director, Organization Development
Microsoft —Redmond, WA
- $130,900 - $303,600 a year
- Full-time
- Doctoral degree
- 3 years
- Master's degree
Learning and Development Business Partner - Sales
BDA —Woodinville, WA
- $95,000 - $115,000 a year
- Hybrid work
- 18 years or older
- Office
- Analysis skills
- AD&D insurance
- Paid holidays
Quick Apply
Sr. Training Consultant
Esri —Olympia, WA
- $93,600 - $178,880 a year
- Sales
- Marketing
- Master's degree

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Quality Training & Employee Engagement Specialist

Alliant Insurance Services -
Washington State

Quick Apply

Job Details

Full-time
$65,000 - $70,000 a year

Qualifications

Optimizing workflow processes
Data integrity assurance
Performance improvement leadership
Employee engagement program (employee development activity)
Customer satisfaction tracking
Employee engagement strategy
Health insurance customer support
Data analysis skills
Research
Mid-level
Data summary reports
Quality reports
Quality control data reporting
Data quality management
Data integrity and documentation
Quality assurance audits
Customer service training (staff training program)
Bachelor's degree
Corporate training program coordination
Compliance training programs
Task prioritization
Customer engagement
Call monitoring
Insurance claim issue resolution
Productivity software
Quality audits
Insurance (Financial sectors)
Process improvement planning
Employee engagement
Customer satisfaction improvement

Full Job Description

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.
As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

More information is available at www.alliant.com.

SUMMARY

Responsible for ensuring that the overall process improvement activities produce high quality interactions with the clients and produce efficiencies in operations. Develops programs to review and evaluate BA team engagement to ensure service delivery is consistent with the Benefits ABC practice's standards. Perform quality monitoring of Benefit Advocate (BA) team recordings, live calls, chats, emails and reports to determine customer trends and issues that relate to the customer's overall experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs regular quality reviews of the work and interactions of the BA team with customers to ensure proper standards are consistently met, including review of engagement documentation to ensure proper format is utilized.

Tracks and presents results of improvement efforts and ongoing measures of quality and customer satisfaction to management.

Develops, designs and coordinates employee training programs for new hires and ongoing training for the BA team.

Creates and administers the record keeping system to track employee training, participation, and progress.

Works with Customer Engagement Analysis Team to develop better tools for tracking customer interaction, customer satisfaction and BA quality

Ensures that training materials, procedures and job aids are up to date and are effective for the team to use in a fast changing environment.

Reviews the corporate compliance web site for updates to rules and regulation changes and then translates and trains the team on anything related to the BA program.

Ensures BA’s are actively engaged through implementation of various internal BA’s engagement practices and techniques.

Provides input to strategic decisions that affect the functional area of the BA team.

Researches new training techniques and suggests enhancements to existing training programs to meet the changing needs of the organization.

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).

Assists with support on special projects as needed.

Other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience

Two (2) or more years related work experience

Experience working in a customer service call center

Insurance industry or group health plans operations experience handling eligibility, claims resolution, benefits education, or equivalent

SKILLS

Basic knowledge of training techniques and principles to effectively instruct the engagement team

Excellent verbal and written communication skills

Excellent attention to detail

Ability to train others

Ability to work independently as well as collaboratively to achieve specific goals and objectives

Ability to prioritize work for multiple projects and deadlines

Proficient in Microsoft Office Suite

#LI-CP
#LI-REMOTE

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply" button.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [email protected]

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits

Quick Apply

Refine Your Search

human resources learning & development occupations jobs in washington state

Quality Training & Employee Engagement Specialist

Sr. Training and Knowledge Management Manager

Director, Executive Talent

Director of Education

Hydro Operations Trainer

Real Estate Productivity Coach

Real Estate Sales Coach (Agent Productivity Coach)

HVAC Maintenance/Sales Trainer

Learning & Talent Development Partner

Organizational Development Consultant

Human Resources & Development Specialist

Sr. Training and Knowledge Management Manager (Legal team)

Mid-Level Employee Development Specialist

Sr. Program Manager, Environmental Health and Safety, Safety Learning and Development (SLeD)

Program Manager 1 - Talent Management and Learning Operations - Seattle, WA (Hybrid)

Sr Manager, Learning and Development, AWS Senior Talent & Transformation

Sr. AR Learning & Development Program Lead

Director, Organization Development

Learning and Development Business Partner - Sales

Sr. Training Consultant

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