Top 58 Remote helpdesk Jobs in Washington State

Unified Communications Engineer
Reliant IS —SeaTac, WA
- $30 - $35 an hour
- 8 hour shift
- Computer Science
- Windows
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
8d
Remote Client Success & Support Agent
Qureos Inc —Redmond, WA
- Remote
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Paid training
- Paid holidays
9h
Personal Lines CSR (Remote Position)
Cross Insurance Agency —Washington State
- Full-time
- Remote
- Spanish
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
IT Customer Support - Entry
State of Washington —Olympia, WA
- $5,354 - $7,203 a month
- Online Application
- Hybrid work
- Background check
- Office
- SharePoint
- Free parking
- Wellness program
IT Customer Support - Entry
Washington State Liquor And Cannabis Board —Olympia, WA
- $64,248 - $86,436 a year
- Online Application
- Hybrid work
- Background check
- Computer Science
- Office
- Free parking
- Paid training
IT Customer Support - Entry
State of Washington Liquor and Cannabis Board —Olympia, WA
- $64,248 - $86,436 a year
- Online Application
- Hybrid work
- Background check
- Computer Science
- Office
- Free parking
- Wellness program
Technical Support Specialist I (Desktop Support)
Valley Medical Center —Renton, WA
- $53,473 - $77,537 a year
- Full-time
- Windows
- Operating room
- Organizational skills
Service Desk Technician L2 (contract)
Milestone Technologies, Inc. —Bellevue, WA
- $25.38 - $38.00 an hour
- Contract
- Google Workspace
- Mid-level
- Windows
DSHS FTAA IT Customer Support Entry
State of Washington Dept. of Social and Health Services —Washington State
- $64,248 - $86,436 a year
- Background check
- Mid-level
- Office
1d
Office Technology Specialist
Cooley LLP —Seattle, WA
- $37 - $45 an hour
- Overtime
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Commuter assistance
- Health savings account
IT Helpdesk Support Specialist II
BrightWire Networks —Olympia, WA
- $45,000 - $50,000 a year
- Full-time
- Background check
- Maintenance
- Mid-level
- Health insurance
- Vision insurance
IT-Technician
TSMC —Camas, WA
- $23.55 - $33.85 an hour
- 12 hour shift
- Background check
- Physical & Rehabilitation Medicine
- Pass drug screening
- Profit sharing
- Employee stock purchase plan
Tier 1 Technician (In-Office)
Clearbridge Business Solutions —Kent, WA
- Full-time
- Hybrid work
- Writing skills
- Office
- Windows
- Opportunities for advancement
Quick Apply
IT Support Specialist
Lakefield Veterinary Group —Kent, WA
- Up to 50% travel
- Office
- Windows
Quick Apply
8d
Support Desk Analyst
Nscale —Seattle, WA
- $40,000 - $80,000 a year
- Azure
- Mid-level
- Windows
Quick Apply
Service Desk Analyst
Acorn Technology Services —Duvall, WA
- $27.50 - $45.00 an hour
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
5d
IT Technician
Z Networks —Seattle, WA
- $60,000 - $80,000 a year
- Full-time
- Background check
- Azure
- Mid-level
- Paid holidays
- Paid time off
2d
IT Support Specialist
Kendall Auto Group —Marysville, WA
- Weekends as needed
- Dealership
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
11d
IT Support Specialist
DTG Enterprises Inc —Bothell, WA
- $35 - $40 an hour
- On call
- Ability to walk for extended periods
- Bachelor of Science
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
4d
IT Support Analyst
NEFCO Construction Supply LLC —Spokane, WA
- $33 - $38 an hour
- On call
- Computer Science
- Mid-level
- Office
Quick Apply

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remote helpdesk jobs near washington state

Unified Communications Engineer

Reliant IS -
SeaTac, WA

Quick Apply

Job Details

Full-time
$30 - $35 an hour
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Cell phone reimbursement
Vision insurance

Qualifications

Non-technical user support
Network troubleshooting
Technical documentation
Windows
Incident Escalation
Video conferencing software
Attention to detail
Computer hardware
Collaborative technology platforms
IT
Escalation handling
Video conferencing systems operation
Mobile devices

Full Job Description

Unified Communications Engineer

Role Overview

We are seeking a motivated Unified Communications Engineer to support a large, complex enterprise technology environment. This is an excellent opportunity for an early-career IT professional interested in unified communications, collaboration technologies, telephony, and enterprise infrastructure.

In this role, you will help support the systems and technologies that enable employees to communicate and collaborate effectively across the organization. You will assist with the administration, maintenance, troubleshooting, and deployment of unified communications platforms, including voice, video conferencing, messaging, and collaboration tools.

The ideal candidate has a strong technical foundation, enjoys troubleshooting, provides excellent customer service, and is eager to build hands-on experience supporting enterprise communication technologies.

Key Responsibilities / Job Duties

Support the day-to-day operation and maintenance of unified communications platforms, including enterprise voice, video conferencing, messaging, and collaboration technologies.
Assist with the administration and support of platforms such as Microsoft Teams, Teams Phone, Cisco Webex, Zoom, Cisco Unified Communications Manager (CUCM), and related technologies.
Support user onboarding, account configuration, phone number assignments, device setup, and other communication services.
Troubleshoot voice and call quality issues, audio and video connectivity problems, user access and configuration issues, endpoint connectivity, and platform integration issues.
Investigate incidents, identify potential causes, document findings, and escalate complex technical issues when appropriate.
Monitor the health, availability, and performance of unified communications systems and services.
Assist with routine system maintenance, updates, testing, and operational support activities.
Support the configuration and deployment of new unified communications technologies, features, devices, and system upgrades.
Participate in testing to ensure new systems and features integrate successfully with the existing technology environment.
Work closely with network engineers, systems administrators, security teams, service desk teams, and other IT professionals to troubleshoot issues and support integrated communication services.
Create and maintain documentation for system configurations, troubleshooting procedures, technical processes, common support issues, and user instructions.
Provide technical assistance to employees using communication and collaboration technologies and help improve overall adoption and user experience.
Assist with service continuity, recovery, and resiliency procedures for unified communications services.
Stay current on emerging unified communications technologies and identify opportunities to improve system reliability, operational efficiency, and user experience.

Required Qualifications

1 to 2 years of experience in IT support, telecommunications, unified communications, network support, systems administration, technical operations, or a related field. Internship, academic, help desk, desktop support, or hands-on lab experience may be considered.
Familiarity with one or more communication and collaboration platforms, such as Microsoft Teams, Microsoft Teams Phone, Cisco Webex, Zoom, or Cisco Unified Communications Manager (CUCM).
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and network connectivity.
Strong analytical and troubleshooting skills with the ability to gather information, identify potential causes of technical issues, work through problems methodically, and escalate issues appropriately.
Strong written and verbal communication skills with the ability to explain technical concepts clearly to technical and non-technical users.
Strong customer service skills and the ability to provide technical support in a professional, patient, and helpful manner.
Strong attention to detail and the ability to accurately maintain system configurations, documentation, service requests, and technical information.
Ability to work collaboratively with technical teams and manage multiple priorities in a dynamic environment.

Preferred Qualifications

Familiarity with Microsoft Teams Phone, Microsoft 365 administration, Cisco Unified Communications Manager (CUCM), Cisco Webex, Zoom, or similar unified communications platforms.
Basic knowledge of Voice over IP (VoIP), Session Initiation Protocol (SIP), call routing, voice quality, and telephony endpoints.
Understanding of how network performance and connectivity can impact voice, video, and collaboration services.
Experience with ServiceNow, Jira, or other IT service management and work management platforms.
Experience with enterprise telephony systems, contact center technologies, mobile communications, monitoring tools, or remote support technologies.
Relevant certifications, such as Microsoft certifications related to Microsoft 365, Teams, or collaboration technologies, Cisco Certified Network Associate (CCNA), Cisco collaboration certifications, or other networking and unified communications certifications.
Associate’s or bachelor’s degree in Information Technology, Telecommunications, Computer Science, Information Systems, or a related field, or equivalent professional, military, technical training, certification, internship, or hands-on experience.

Benefits include:

Dental insurance
Health insurance
Vision insurance
Paid Time Off
401(k)
Cell phone stipend

Job Type:

Full-time, PM shift

Monday-Friday, PM shift
8 hour shift
Full-time, 40 hours guaranteed

Work Location: In person

*please do not call the Company as we will reach out to you for inquiries*

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

remote helpdesk jobs in washington state

Unified Communications Engineer

Remote Client Success & Support Agent

Personal Lines CSR (Remote Position)

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Tier 1 Technician (In-Office)

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Support Desk Analyst

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