Position: One Stop Operator
Reports To: Operations Director
Department: Iowa One Stop Program
FLSA STATUS: Exempt
Primary Position Objectives:
Responsible for all functions related to assigned One Stop Center(s) including implementation of policies and procedures and management of staff at assigned locations. Provide programmatic management oversight of One Stop program; oversees counseling and case management, vocational training, educational activities, leadership development and civic engagement components. Manage required partnerships and seek additional leveraged resources. Ensure full success of One Stop participants and program outcomes.
Position Responsibilities
Travel within Northeast Iowa is required. Work locations vary by week and include Mason City, Decorah, Waterloo and Dubuque. Mileage reimbursement is provided.The OSO is required to maintain a consistent onsite presence across all centers, with a minimum of 2–3 days per week spent physically onsite, and must regularly rotate between locations to ensure equitable support, visibility, and partner engagement.
- Coach and lead project staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate review of all case files, that staff have no disallowed costs and that staff members are aware of performance goals and understand consequences of not meeting performance
- Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements
- Evaluate and understand performance goals to ensure service delivery model aligns the ability to achieve or exceed deliverables
- Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations or suggestions for enhancements
- Responsible for the planning and implementation of quality management model for continuous improvement and customer satisfaction
- Use board approved systems and all available data sources to analyze and support performance activities and ensure appropriate action is followed to correct deficiencies
- Welcome and addresses customer complaints as they occur, objectively and utilizing Extreme Customer Service guidelines
- Ensure appropriate engagement in industry sectors to meet/exceed customer expectations and that all members of the Community, including the partners, are collaborating to meet the objectives of the Center(s) and the needs of employers and job seekers
- Evaluate and understand all performance goals to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact performance measures
- Develop and maintain effective teamwork strategies
- Identify and address needs for staff training
- Identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching focused on improving performance
- Utilize Extreme Customer Service behaviors in all interactions with internal and external customers
- Other Job Duties: Other duties and special projects as needed to meet overall company objectives. This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Position Competencies
Effective Communication
- Present information both clearly and concisely and regularly confirms correct interpretation of information
- Very high standard of communication skills both written and oral for the presentation of facts and ideas
- Written communication must be clear, concise, easy to read and comprehend
Organization of Work
- Demonstrate the ability to handle several projects simultaneously
- Implement the key principles of time management, task allocation and priority assignment in addition to personal organization
- Continually seek ways to improve the service provided via development of professional skills and personal growth
- Initiate and respond to suggestions for improving service
Qualifications
- Progressive responsibility in management and workforce development program operations
- Requires ability to generate respect and trust from staff and external constituencies
- Requires project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers
- Excellent written and verbal communication skill and the ability to work with minimal direction
- Proficiency with advanced Microsoft Office applications including Word, Power Point and Excel
Experience:
Minimum of 3 years in a supervisory or management capacity with 5 years of progressive responsibility in Workforce Development programs preferred. Solid working knowledge of Workforce Investment Opportunity Act (WIAO) legislations and regulations and strong business knowledge of customer service best practices and performance management techniques required. Experience in training and coaching/mentoring strongly preferred
Education:
Bachelor’s degree in human services, psychology, counseling, education, social science, human resources, or closely related field.
Certificates, Licenses, Registrations:
Valid State Driver’s License with acceptable driving record and adequate vehicle insurance coverage.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; to reach with hands, arms, talk, and listen. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud. Travel will require the use of your personal vehicle. Occasional evenings and weekends maybe required for program events.
Benefits Include
- Employer paid Short- and Long-Term Disability, Life Insurance
- Full Health & Medical benefits (Dental, Health, Vision)
- 401k Retirement Plan, HSA, FSA
- Paid Holidays, PTO + More
LifeSkills Connection Inc. is committed to granting equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to use this online application process and need an alternative method for applying, you may contact Human Resources, 833-311-1661, or [email protected] for assistance.
This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.
Pay: $52,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Waterloo, IA 50703
