Top 24 It support Jobs in Waterloo Ia

COMPUTER SUPPORT SPECIALIST
GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. —Waterloo, IA
- $18 - $22 an hour
- Weekends as needed
- Computer Science
- Military
- Computer literacy
Quick Apply
Technical Support Specialist
Biosource Recruiting —Waterloo, IA
- $70,000 - $75,000 a year
- Mid-level
- 3 years
- Organizational skills
Quick Apply
School Technology Specialist I
Central Rivers Area Education Agency —Cedar Falls, IA
- $45,000 - $55,000 a year
- Online Application
- Mid-level
- Windows
- Driver's License
- Health savings account
- Health insurance
Quick Apply
10d
Software Support Representative (ACH and Wires)
Jack Henry —Cedar Falls, IA
- Weekends as needed
- Remote
- Research
- Mid-level
- 1 year
Application Support Analyst II: Card Services
Jack Henry —Cedar Falls, IA
- Full-time
- Remote
- Mid-level
- Travel
- Organizational skills
IT Training & Knowledge Management Specialist
First Bank —Cedar Falls, IA
- Online Application
- Mid-level
- Office
- Business
- Wellness program
- Paid holidays
Quick Apply
9d
IT Technician
Furniture Mart USA —Cedar Falls, IA
- $22 an hour
- Full-time
- System design
- Mid-level
- Trade school
Quick Apply
Technical Support Representative III: CRM Synapsys
Jack Henry —Cedar Falls, IA
- Full-time
- Remote
- Mid-level
- Windows
- SQL
8h
Senior Application Support Analyst (Back Office Lending-Credit Unions)
Jack Henry —Cedar Falls, IA
- $68,700 - $103,150 a year
- Extended hours
- Remote
- 6 years
- Mid-level
- Accounting
Technical Support Engineer III- Symitar Client Services Engineering
Jack Henry —Cedar Falls, IA
- $66,500 - $80,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- JavaScript

Discover related jobs

Based on your search for it support jobs.

Help Desk Manager
CPM Holdings, Inc. —Waterloo, IA
Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Relevant military education, technical training, certifications,…
Quick Apply
School Technology Specialist I
Central Rivers Area Education Agency —Cedar Falls, IA
Hold and maintain a valid Iowa driver’s license. Serve as a point of contact for external vendors regarding warranty repairs or specialized service calls.
$45,000 - $55,000 a year
Quick Apply
10d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it support in waterloo ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near waterloo ia

IT Technician jobs in Cedar Falls, IA

Computer Science jobs in Lexington, KY

Computer Specialist jobs in Schenectady, NY

Computer Specialist jobs in Columbia, SC

Computer Specialist jobs in Fresno, CA

Computer Specialist jobs in Irwindale, CA

Training Specialist jobs in Remote

Contract Specialist jobs in Maryland

It Support jobs in Augusta, GA

Support Specialist jobs in Houston, TX

Support Specialist jobs in Corpus Christi, TX

Remote Implementation Specialist jobs in New York, NY

Support Specialist jobs in Baton Rouge, LA

Medical Device Clinical Specialist jobs in Boston, MA

Support Specialist jobs in Alexandria, LA

Recovery Support Specialist jobs in Connecticut

Waste Management jobs in Columbus, OH

Knowledge Management Specialist jobs in Newark, NJ

Knowledge Management Specialist jobs in New York, NY

Document Specialist jobs in San Antonio, TX

COMPUTER SUPPORT SPECIALIST

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. -
Waterloo, IA

Quick Apply

Job Details

Full-time
$18 - $22 an hour

Qualifications

Desktop computer repair
Computer operation
Confidential information handling
Hardware maintenance
Windows
Driver's License
Computer hardware
Desktop (troubleshooting support)
Desktop administration

Full Job Description

Job Summary:

This position reports to the Office of Support Services within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position maintains agency computer and communication systems and is responsible for inventory and maintenance of computer hardware/software, including troubleshooting and routine staff instruction. Ensures compliance with agency policies, procedures, practices, PCI, CARF standards and safety/security measures. The Computer Support Specialist provides exceptional customer service and support by way of communication and quality of work.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction.
Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures.
Processes, documents, and follows through with requests from Goodwill staff in a timely and efficient manner.
Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades.
Designs and implements projects based on business requirements.
Provides budget information regarding computer needs.
Assures cooperation and coordination of efforts of areas of responsibility with other departments, partners and vendors.
Works with the Officer of Support Services for system upgrades and network connectivity issues.
Maintains awareness of new and emerging technologies and products provided by IT.
Provides support via phone, email, and in-person for end-users of laptop and desktop PC’s.
Completes work order tickets, including ticket creation at the time of initial problem report/service request.
Completes status documentation of open order tickets and proactively informs users of ticket status.
Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange.
Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc.
Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment.
Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc.
Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings.
Assists with the relocation and implementation of user IT equipment.
Assists with meeting service requests SLA’s and project timelines.
Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc.
Provides support for other company issued equipment such as cell phones, tablets, etc.
Ensures that all records are completed and filed in an accurate and timely manner.
Positively represents agency to external and internal audiences. Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda.
Is available during nontraditional hours including some weekend and evening periods.
Serves as an emergency contact for agency locations in need of IT support outside regular business hours.
Completes all duties of the job and all work requirements.
Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications:

Associates or Bachelor’s degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment.
Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment.
Effective written and verbal communication skills.
Computer proficiency.
Ability to handle and maintain confidential information.
Possess a positive attitude and infect others with similar enthusiasm
Loyalty to the agency and its mission and policies.
Reliable transportation, valid driver’s license and automobile insurance.
Ability to use good judgment, discretion, and initiative.

Quick Apply

Refine Your Search

it support jobs in waterloo ia

COMPUTER SUPPORT SPECIALIST

Technical Support Specialist

School Technology Specialist I

Software Support Representative (ACH and Wires)

Application Support Analyst II: Card Services

IT Training & Knowledge Management Specialist

IT Technician

Technical Support Representative III: CRM Synapsys

Senior Application Support Analyst (Back Office Lending-Credit Unions)

Technical Support Engineer III- Symitar Client Services Engineering

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it support in waterloo ia

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected