Top 3 It support specialist ii Jobs in Watertown, Wi

Service Desk Agent II
Standard Process Inc —Palmyra, WI
- Full-time
- Mid-level
- Office
- SQL
- Profit sharing
- Wellness program
Quick Apply
1d
IT Support Specialist II
Maysteel Industries LLC —Allenton, WI
- $60,000 - $70,000 a year
- Full-time
- 5 years
- Office
- Windows
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ILCS - Support Engineer II
Converge Technology Solutions —Oconomowoc, WI
- Weekends as needed
- Mid-level
- Office
- Ability to lift 50 pounds
3d

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Service Desk Agent II
Standard Process Inc —Palmyra, WI
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Service Desk Agent II

Standard Process Inc -
Palmyra, WI

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Job Details

Full-time
1 day ago

Benefits

Profit sharing
Wellness program
Paid holidays
On-site gym
Tuition reimbursement
401(k) matching
Childcare
Pet insurance

Qualifications

Desktop computer repair
Database software support
Knowledge management
Email customer support
SQL databases
Incident report management
Laptop (troubleshooting support)
In-person customer service
Hardware maintenance
Warehouse management system
Laboratory information management systems
Application deployment
Mid-level
Printer (troubleshooting support)
Software installation
Audio systems
User training (technical support)
SQL
Phone customer support
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer relationship management (CRM) systems (technically supported)
Hardware configuration
Issue tracking
Computer networking
Event audio-visual coordination
Technical customer support for office equipment
Customer service knowledge base

Full Job Description

About Standard Process

For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally.

Job Summary

Handle major business system usage and support incidents and problems (ERP, CRM, BI, WMS, eCommerce website, shipping systems, LIMS and more)
SQL support and troubleshooting.
Handle SQL reports and procedures
Desktop, laptop, and other end user device support.
Break/Fix, configuration issues, troubleshooting, software installations, and hardware repair.
Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from internal and external users experiencing problems with hardware, software, networking, and other computer-related technologies
Respond to incoming support calls as level 2 support. May respond as level 1 support if required. Ensures all incidents are resolved against SLAs.
Log and track calls using problem management database and related problem documentation.
Responds to failed jobs and error alerts
Intranet site administration and support.
Computer imaging and deployment.
Software packaging and deployment
Create and maintain knowledgebase and similar documentation of existing systems / upgrades
Maintain and extend printing infrastructure as needed
Administer passwords for supported systems
Audio / Visual support for events and meetings
Ad hoc Customer training
After hours work may be necessary for outages, upgrades and projects

Responsibilities

Benefits Package

We offer a comprehensive and competitive benefit package, which includes:

Competitive salary and annual incentive program
Comprehensive health care and flexible benefit plan, including pet insurance
Company-matched 401(k) plan
Profit sharing plan
On-site childcare with highly accredited curriculum (Palmyra, WI)
Platinum WELCOA award-winning wellness program, including:
- On-site 24x7 fitness center (Palmyra, WI)
- Whole food court (Palmyra, WI)
- On-site chiropractic care
- On-site massage therapist
- Personal trainer
- Daily fitness classes
- On-site life coach
- Generous monthly Standard Process supplement allowance
Paid vacation and holiday time
Educational assistance
Company hosted outings and events
Strong community involvement

Apply today and become part of the Standard Process family!

This role is not eligible for employment visa sponsorship. Candidates must be authorized to work in the United States without the need for employer sponsorship, now or in the future.

Standard Process understands the importance of diversity and believes in providing equal employment opportunity for all employees and applicants for employment. Accordingly, all personnel decisions, including but not limited to hiring, compensation, promotions, training, benefits, termination, or other terms and conditions of employment, are made without regard to age, race, creed, color, disability, veteran status, marital status, sex, national origin, ancestry, arrest or conviction record, sexual preference, genetic information, or any other legally protected characteristic in accordance with law.

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it support specialist ii jobs in watertown, wi

Service Desk Agent II

IT Support Specialist II

ILCS - Support Engineer II

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